0 Negotiable or Not Mentioned
Tanzania, Manyara
2 hours ago
hakunamatatabookings.co.tz
11 Applied 8 Pro Applied
Manyara Best View Lodge, a premier hospitality destination in Manyara, Tanzania, is actively searching for an energetic and hands-on General Manager. This pivotal role is designed for a dynamic individual who can seamlessly blend premium guest hosting with robust operational leadership, ensuring strict quality control and administrative precision across all facets of the lodge. The successful candidate will be instrumental in maintaining the lodge's high standards and enhancing the overall guest experience.
The General Manager will be responsible for a wide array of duties, starting with ensuring an exceptional guest experience through personal welcomes, detailed lodge briefings, active hosting during meal times, and swift resolution of any complaints. They will conduct daily quality and hygiene audits, meticulously checking housekeeping standards, public spaces, table setups, and kitchen food hygiene to uphold the lodge's reputation. Operational and administrative tasks include reviewing daily day sheets, verifying guest itineraries, managing dietary needs and allergies, and accurately logging extra revenue from the shop, bar, or spa.
Furthermore, this role involves significant team leadership, supporting all departments, enforcing dress codes, managing leave schedules, and conducting biannual staff appraisals to foster a cohesive and high-performing team. Oversight of kitchen and stock control is crucial, including weekly food and beverage ordering, ensuring kitchen recipe compliance, and executing monthly inventory stock takes. The General Manager will also ensure all health and safety protocols are strictly followed, maintaining up-to-date staff first aid, fire, and food-handler certificates, and ensuring all guests sign arrival waivers for their safety.
Key Requirements
Proven background in lodge management or high-end hospitality operations.
Fully comfortable adapting to changing shifts and hours within a demanding 24-hour lodge environment.
Exceptional relationship builder with an eye for detail, strong communication skills, and high emotional intelligence.
Strong accountability for administrative accuracy, stock control, and property maintenance reporting.
Strong understanding of guest experience enhancement and complaint resolution.
0 Negotiable or Not Mentioned
Tanzania
3 hours ago
conservesafari.com
6 Applied 4 Pro Applied
Conserve Safari is seeking an experienced and dynamic Operations Manager to oversee the full operational rhythm of our safari camps in Tanzania. This critical leadership role involves managing staffing, logistics, supplier coordination, and ensuring exceptional guest experience delivery. You will be the linchpin that ensures every aspect of our operations runs smoothly, on time, and to our high standards, every single day. The ideal candidate will possess strong organizational skills, excellent leadership qualities, and a keen eye for detail, guaranteeing seamless execution of all camp activities.
This is an exciting opportunity to join a rapidly growing hospitality and real estate company in East Africa, offering significant opportunities for professional growth and development within an international team where your ideas and efforts genuinely make a difference. A competitive salary and health insurance are part of the compensation package.
Key Requirements
Proven experience in managing full operational rhythm, preferably in hospitality.
Strong leadership skills in staffing and team management.
Expertise in logistics and supply chain coordination.
Demonstrated ability to deliver exceptional guest experiences.
Proficiency in English, both verbal and written.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
1 hour ago
unforgettable.tz
14 Applied 1 Casual Applied
Unforgettable Escapades is actively seeking a dedicated Travel Experience Executive to join our dynamic team in Dar es Salaam. This role is crucial for crafting personalized and memorable travel itineraries for our clients, ensuring every journey is seamless and unforgettable. The successful candidate will play a vital role in providing exceptional client support, from initial inquiry to post-travel follow-up, and will be instrumental in maintaining the high standards of service our company is known for. This position requires a proactive individual who is passionate about travel and committed to delivering outstanding customer experiences, contributing significantly to our mission of creating truly unforgettable escapades for our clients.
Key Requirements
1-3 years experience in travel planning or a related field
Strong communication and interpersonal skills
Proven experience in travel planning and client support
Knowledge of Tanzania tourism is an added advantage
Ability to work independently and as part of a team
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
4 hours ago
whitesandvillas.com
12 Applied 8 Pro Applied
Zanzibar White Sand Luxury Villas & Spa is seeking an experienced Spa Manager to lead its luxury wellness operations and deliver exceptional guest experiences. The successful candidate will oversee all aspects of spa operations, including daily management, coordination with other departments to ensure seamless guest experiences, and the management of inventory, stock control, and procurement activities. Emphasis will be placed on maintaining high hygiene, cleanliness, and safety standards.
This role also involves ensuring exceptional guest service and personalized wellness experiences, handling guest inquiries and complaints professionally, and developing new wellness concepts aligned with guest preferences and industry trends. The Spa Manager will recruit, train, and develop spa staff, conduct performance evaluations, foster a positive workplace culture, and monitor budgets and control operational costs, contributing to the financial success of the spa.
Key Requirements
Minimum 3–5 years of experience in spa and wellness operations
Previous experience in a similar leadership role within a luxury hotel or resort is preferred
Strong understanding of spa operations, service standards, and guest relations
Excellent leadership, communication, and interpersonal skills
Ability to multitask and work effectively in a fast-paced environment
0 Negotiable or Not Mentioned
Tanzania
4 days ago
jazhotels.com
5 Applied 2 Ultra Applied
Jaz Elite Aurora is looking for an experienced Spa Manager to lead its luxurious spa and wellness center. This role is responsible for the overall operation, management, and strategic development of the spa, ensuring an exceptional and rejuvenating experience for all guests. The Spa Manager will oversee treatments, facilities, retail operations, and staff, upholding the highest standards of service and professionalism consistent with a 5-star luxury hotel. This position is crucial in maintaining the hotel's reputation for premium wellness offerings.Key responsibilities include managing spa budgets, optimizing revenue, developing innovative treatment menus, and ensuring the spa environment is pristine and relaxing. The manager will lead and inspire a team of therapists and front-of-house staff, providing continuous training and fostering a culture of excellence. A strong focus on guest satisfaction, operational efficiency, and adherence to health and safety protocols is essential for this role.
Key Requirements
Minimum 3-5 years of experience as a Spa Manager in a luxury hotel or resort.
Extensive knowledge of spa treatments, therapies, and wellness trends.
Demonstrated ability to manage spa operations, including budgeting and sales.
Strong leadership, team management, and training skills.
Excellent customer service and interpersonal communication.
0 Negotiable or Not Mentioned
Tanzania
4 days ago
jazhotels.com
15 Applied 5 Ultra Applied
Jaz Amaluna is seeking an accomplished Food & Beverage Manager to lead its culinary and service teams. This critical role involves overseeing all food and beverage operations, including restaurants, bars, banqueting, and in-room dining, to deliver a world-class dining experience for guests. The manager will be responsible for setting and maintaining high standards of service, quality, and hygiene, ensuring profitability, and enhancing guest satisfaction in line with the hotel's 5-star luxury brand. This position plays a key part in maintaining Jaz Amaluna's reputation as a leading hospitality destination.The successful candidate will be a dynamic leader with a strong passion for food and beverage excellence. Responsibilities include menu development, staff training and development, budget management, inventory control, and ensuring compliance with all operational standards. They will also be tasked with fostering a collaborative and high-performing team environment, implementing innovative concepts, and continuously seeking opportunities to improve the guest experience.
Key Requirements
Minimum 5 years of experience as a Food & Beverage Manager in a luxury hotel.
Comprehensive knowledge of F&B operations, cost control, and financial management.
Proven ability to lead, motivate, and develop a large team.
Exceptional guest service and communication skills.
Strong understanding of culinary trends and beverage programs.
0 Negotiable or Not Mentioned
Tanzania
6 days ago
zenopay.net
59 Applied 41 Pro Applied
ZenoPay Pro is seeking a dedicated Customer Support specialist to join our dynamic team in Tanzania. In this role, you will be the primary point of contact for our users, helping them navigate our payment solutions and resolving any technical or account-related issues they may encounter. You will work closely with other departments to ensure a seamless user experience across our platform.
As a member of our growing organization, you will have the opportunity to develop your career in the fast-paced fintech industry. We value proactive individuals who are passionate about customer satisfaction and are willing to go the extra mile to support our clients. Join us as we innovate the payment landscape in Tanzania and beyond.
Key Requirements
Excellent communication skills in English and Swahili.
Strong problem-solving abilities and critical thinking.
Proficiency in using CRM software and help desk tools.
Ability to handle high-volume customer inquiries via chat and email.
Patience and empathy when dealing with client issues.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
9 Applied 6 Pro Applied
Marsjsstd Private Hospital is inviting applications from passionate and innovative individuals for the position of Customer Experience Officer in Zanzibar. The core mission of this role is to enhance patient satisfaction and ensure overall service excellence within our established healthcare environment. As a creative and service-driven professional, you will identify opportunities for continuous improvement and implement strategies that put the patient first, ensuring every interaction reflects the hospital's core values.
You will be responsible for analyzing patient feedback and reporting on service quality principles to help the hospital maintain its reputation for excellence. This role requires high levels of professionalism, attention to detail, and the ability to build strong interpersonal relationships with both patients and clinical staff. If you are a dedicated professional who is passionate about improving the patient journey in a healthcare setting, we encourage you to apply for this full-time role.
Key Requirements
Bachelor's Degree in Customer Experience, Business, or a related field.
Deep understanding of patient satisfaction and service quality principles.
Strong interpersonal and relationship-building skills.
Ability to identify opportunities for continuous process improvement.
High level of professionalism and meticulous attention to detail.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
11 Applied 8 Pro Applied
A leading private hospital in Zanzibar is looking for an experienced and dynamic Customer Service Manager to lead and strengthen our patient service operations. With a high-volume patient flow of 300-400 customers daily, the manager will be responsible for overseeing the front office team and developing comprehensive customer service strategies and standards. You will be expected to monitor patient satisfaction closely and ensure that every individual receives exceptional service during their visit.
Beyond team supervision, the role involves training, mentoring, and evaluating staff to maintain high performance and service standards. You will handle escalated complaints professionally, prepare detailed reports on service trends, and work closely with hospital management to implement improvement initiatives. This leadership role is vital for fostering a positive, service-oriented culture that aligns with the hospital's values of excellence, integrity, and teamwork.
Key Requirements
Bachelor's Degree in Business Administration, Healthcare Management, or Public Relations.
Minimum of 4-6 years of experience in customer service management.
Proven experience within the healthcare or hospitality sectors.
Strong leadership and team management skills to direct a front office team.
Excellent communication, conflict resolution, and organizational abilities.
0 Negotiable or Not Mentioned
Tanzania
8 days ago
selectglobal.co.in
7 Applied 5 Pro Applied
We are looking for an experienced customer service leader to build and scale a high-performing Customer Success function for a fast-growing device financing business. This role is pivotal in shaping the customer experience strategy from the ground up, ensuring that clients receive top-tier support and value throughout their journey with the company. The successful candidate will be responsible for defining the operational roadmap and creating a culture of excellence within the support team. The successful candidate will oversee large-scale call center operations and drive operational excellence across multiple touchpoints. You will work closely with other departments to align customer success initiatives with broader business goals, leveraging your analytical skills to improve service delivery and customer retention in the competitive fintech landscape of Tanzania. This position offers a unique opportunity to lead a critical business unit during a period of rapid expansion and high impact.
Key Requirements
7+ years' experience in Customer Success, Customer Care, Contact Center, or Service Operations
3+ years in a leadership role
Proven experience managing and scaling large call center operations
Background in fintech, banking, telecom, PAYGO, e-commerce, or technology companies
Strong leadership and analytical skills