0 Negotiable or Not Mentioned
Tanzania
5 days ago
boxleocourier.com
15 Applied 11 Pro Applied
We are hiring a Call Center Agent at Box Leo Courier. Responsibilities include responding to customer needs, providing personalized services, answering phones professionally, handling inquiries and complaints, scheduling orders, meeting targets, managing inbound and outbound calls, using call center scripts, identifying customer needs, clarifying information, providing solutions, meeting targets, evaluating problems, providing information on products and services, routing calls, making notes, completing call logs and reports, and boosting customer loyalty by offering a proper experience over the phone. Potential work locations include Tanzania.
Key Requirements
Minimum Degree in Business or any related field.
Minimum of 1.5 years of relevant experience in a call center or tele sales role.
Excellent communication and interpersonal skills.
Ability to engage customers professionally.
Strong knowledge of customer service best practices.
0 Negotiable or Not Mentioned
Tanzania
8 days ago
selectglobal.co.in
7 Applied 5 Pro Applied
We are looking for an experienced customer service leader to build and scale a high-performing Customer Success function for a fast-growing device financing business. This role is pivotal in shaping the customer experience strategy from the ground up, ensuring that clients receive top-tier support and value throughout their journey with the company. The successful candidate will be responsible for defining the operational roadmap and creating a culture of excellence within the support team. The successful candidate will oversee large-scale call center operations and drive operational excellence across multiple touchpoints. You will work closely with other departments to align customer success initiatives with broader business goals, leveraging your analytical skills to improve service delivery and customer retention in the competitive fintech landscape of Tanzania. This position offers a unique opportunity to lead a critical business unit during a period of rapid expansion and high impact.
Key Requirements
7+ years' experience in Customer Success, Customer Care, Contact Center, or Service Operations
3+ years in a leadership role
Proven experience managing and scaling large call center operations
Background in fintech, banking, telecom, PAYGO, e-commerce, or technology companies
Strong leadership and analytical skills
~250 Mentioned
Tanzania
12 days ago
careeroptionsafricagroup.com
14 Applied 4 Ultra Applied
Career Options Africa Group is seeking a dedicated Quality Control Operator (Customer Service) to join our team in Tanzania. This role is pivotal in ensuring the highest standards of communication and service are maintained across our call center operations. The successful candidate will be responsible for evaluating call recordings of operators, providing actionable feedback based on evaluation results, and preparing comprehensive reports that analyze performance trends. You will work closely with remote sites to ensure consistency and recommend strategies for improving operator quality and overall customer satisfaction.
In addition to monitoring and feedback, the Quality Control Operator will play a key role in identifying training needs and supporting team development. By leveraging CRM systems and analytical tools, you will transform raw data into insights that drive operational excellence. We are looking for a professional with a background in call center sales and leadership who can contribute to a culture of continuous improvement. This position offers a basic salary of USD 250 and an additional bonus of USD 100, providing a rewarding opportunity for individuals passionate about quality assurance and customer experience.
Key Requirements
At least one year of experience in call center sales environments.
Previous experience in quality control, supervisor, or team lead roles.
Proficiency with various CRM systems for data management.
Demonstrated experience in preparing and analyzing detailed performance reports.
Strong ability to evaluate call recordings and provide constructive feedback.
~600,000 Mentioned
Tanzania, Dar es Salaam
15 days ago
gmail.com
126 Applied 88 Pro Applied
Biovita is seeking motivated female Call Center Agents to join our dynamic team in Dar es Salaam. As an agent, you will be responsible for handling customer inquiries, providing product information, and driving sales through effective communication. The role offers a monthly salary of TZS 600,000 and requires individuals who are passionate about customer service. Applicants should be comfortable working in a fast-paced environment and have a proactive attitude. Experience in sales or customer care is highly preferred, although we value communication skills and a willingness to learn. This is a great opportunity for individuals looking to build a career in a growing company focused on customer satisfaction and excellence.
Key Requirements
Female applicants only
Strong verbal communication skills to interact with customers effectively
Prior experience in sales or customer care is highly preferred
Ability to handle high-volume calls professionally and maintain composure
Basic computer literacy for data entry and customer tracking
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
17 days ago
outlook.com
29 Applied 20 Pro Applied
Great Wall Tobacco Company (T) Limited is seeking a motivated and results-driven Customer Service / Call Center Agent to join its growing team in Tanzania. Based in Mikocheni, Dar es Salaam, the successful candidate will be responsible for supporting customers, distributors, and retailers by handling inquiries, resolving issues, coordinating orders, and maintaining excellent customer relationships. This role serves as a vital link between the company and its market, requiring a professional who can represent the brand with integrity and efficiency.
The daily duties involve answering inbound customer calls and messages, tracking orders, and coordinating logistics processes to ensure timely delivery and customer satisfaction. The agent will also be expected to maintain accurate records in CRM systems, prepare regular customer service updates, and meet specific response-time targets. This fast-paced environment requires someone who can handle complaints calmly and escalate complex issues when necessary to maintain high standards of service delivery.
Key Requirements
Female candidate aged between 25–30 years.
Diploma or Bachelor’s Degree in Business Administration or a related field.
Proven experience in a customer service or call center environment.
Strong verbal and written communication skills in both English and Kiswahili.
High level of computer literacy and proficiency in common office applications.
0 Negotiable or Not Mentioned
Tanzania
17 days ago
outlook.com
20 Applied 2 Casual Applied
As the Customer Care Officer at Lumac, you are the vital first point of contact for our valued clients. Your role is centered on delivering exceptional service by handling inquiries via telephone, WhatsApp, and email with professionalism and efficiency. You will play a key role in the sales cycle by following up on quotations, scheduling appointments, and keeping customers informed about their project status.
Beyond basic inquiries, you will be tasked with resolving customer complaints and ensuring that all feedback is handled in a way that preserves our reputation for excellence. By maintaining meticulous customer records and supporting the sales team with administrative tasks, you will ensure a seamless experience for our clients from their first interaction to the final project delivery.
Key Requirements
Diploma or Degree in a relevant field is preferred.
At least 1 year of experience in customer service or a call-center environment.
Fluent in both English and Swahili (written and spoken).
Strong verbal and written communication skills.
Ability to handle customer inquiries via WhatsApp, email, and phone professionally.
0 Negotiable or Not Mentioned
Tanzania
17 days ago
outlook.com
24 Applied 17 Pro Applied
As the first point of contact for Lumac, the Customer Care Officer plays a vital role in ensuring a positive customer experience. You will handle a high volume of inquiries via phone, WhatsApp, and email, providing timely and accurate information to prospective and existing clients. Your responsibilities include following up on quotations, scheduling appointments, and providing updates on ongoing projects.
The ideal candidate will be a problem-solver who can handle complaints with professionalism and maintain detailed customer records. By supporting the sales team and ensuring overall customer satisfaction, you contribute directly to Lumac’s reputation for excellence. Fluency in both English and Swahili is a mandatory requirement for this position.
Key Requirements
Diploma or Degree in any field (preferred).
At least 1 year of experience in customer service or call-center.
Full fluency in both English and Swahili.
Strong communication and interpersonal skills.
Ability to handle customer inquiries via phone, WhatsApp, and email.
~600,000 Mentioned
Tanzania, Dar es Salaam
20 days ago
gmail.com
10 Applied 7 Pro Applied
Biovita Company is seeking dedicated and energetic individuals to join our team as Call Center Agents in Dar es Salaam. This position is exclusively for female candidates who are passionate about customer engagement and sales. As a representative of Biovita, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and promoting the company's products or services effectively. The offered salary for this role is TZS 600,000 per month. Joining our growing team provides an excellent opportunity for professional growth in a dynamic work environment. The ideal candidate will be a proactive communicator who can build rapport with clients and contribute to the overall success of the customer service department. Your role will involve maintaining accurate records of customer interactions and ensuring that every caller receives a high standard of service that aligns with our brand values.
Key Requirements
Female applicants only as per specific hiring criteria.
Previous experience in sales or customer care is highly preferred.
Excellent verbal communication skills and a professional phone manner.
Ability to handle customer inquiries with patience and clarity.
Strong interpersonal skills to build positive relationships with clients.