0 Negotiable or Not Mentioned
Kenya
5 days ago
solvoglobal.com
397 Views
The Customer Service Representative (CSR) role based in Kenya is designed for individuals who are passionate about delivering exceptional customer experiences. In this position, you will serve as the primary point of contact for customer inquiries via telephone, providing empathetic and solution-driven support. Your core responsibilities involve active listening to understand customer concerns, offering clear and accurate resolutions, and professionally handling escalations to ensure a positive resolution process. You will be expected to apply critical thinking to troubleshoot issues and approve adjustments or returns within established company guidelines while conducting necessary follow-ups to ensure full satisfaction.
Beyond direct customer support, this role emphasizes integrity and collaboration. You will maintain strict confidentiality of customer information and stay updated on all product developments, policies, and procedures. Working closely with your teammates and leadership, you will contribute to the improvement of service delivery processes and participate in ongoing training opportunities. This is an excellent opportunity for a proactive, tech-savvy individual to thrive in a fast-paced, goal-oriented environment where service excellence and accountability are highly valued.
Key Requirements
Minimum 1 year of customer service experience in call center, retail, or hospitality environments.
Strong verbal and written communication skills with a focus on de-escalation techniques.
A proactive problem-solving mindset with the ability to adapt to changing situations.
High levels of personal integrity, accountability, and reliability in handling customer data.
Ability to perform effectively in a fast-paced and goal-oriented service environment.
Tech-savvy with the proficiency to multitask across multiple software systems simultaneously.
Demonstrated ability to handle professional escalations and maintain composure under pressure.
Strong active listening skills to accurately identify and address customer needs.
Commitment to participating in ongoing training and professional development sessions.
Ability to work collaboratively within a team to improve overall service delivery processes.
Proficiency in English to interact clearly with a diverse customer base.
0 Negotiable or Not Mentioned
Kenya, Nairobi
27 days ago
solvoglobal.com
1390 Views
Solvo Global is seeking a highly skilled Staff Accountant / Financial Analyst to manage financial operations for e-commerce business models. The role involves supporting the monthly close process under GAAP and accrual standards, including journal entries, accruals, adjustments, and balance sheet reconciliations. You will handle revenue recognition across multiple channels such as Shopify and Amazon, while ensuring meticulous COGS and inventory reconciliation. The accounting component will represent about 20-25% of the workload, potentially decreasing over time as you transition into deeper analytical functions.
The primary focus of this position is Financial Analysis and FP&A. This includes creating monthly P&L statements, KPI decks, variance analysis, and rolling forecasts. You will be responsible for marketing spend analysis, contribution margins, and inventory projections. A core part of the job involves converting raw, unstructured data into actionable insights through sophisticated financial models and dashboards. Candidates must be comfortable with scenario modeling, trend analysis, and working strictly within EST business hours from 8:00 AM to 4:00 PM.
Key Requirements
3-5+ years of professional experience in Accounting, Finance, or FP&A.
MANDATORY: Advanced English proficiency, both spoken and written.
MANDATORY: Prior experience with e-commerce business models (Shopify, Amazon, COGS, inventory).
Strong fundamental knowledge of GAAP and accrual accounting principles.
Proficiency in QuickBooks Online or similar accounting software.
Advanced skills in Microsoft Excel and Google Sheets for complex modeling.
Availability to work during Eastern Standard Time (EST) hours (8:00 AM - 4:00 PM).
Ability to perform revenue recognition and balance sheet reconciliations.
Experience in budgeting, forecasting, and scenario modeling.
Capacity to work autonomously with high attention to detail and critical thinking skills.
0 Negotiable or Not Mentioned
Kenya
7 days ago
sourcifyhr.in
654 Views
Sourcify HR is expanding its finance team and looking for a dynamic R2R Manager to lead operations in Kenya. As a Deputy Manager, you will be responsible for coordinating the Kenya and South Africa close processes while executing complex UK accounting and regional consolidation. You will provide the final regional sign-off before group submission and manage relationships with senior stakeholders and external parties. This position involves working within the Kenya shift and offers the opportunity to thrive in a global finance environment. Candidates will need to ensure that all financial activities align with international standards such as IFRS and US GAAP. You will utilize advanced accounting systems like SAP S/4HANA and Hyperion to maintain data integrity and streamline reporting processes. The role requires a proactive professional capable of handling multi-entity environments and driving excellence in global close procedures. Please note that both Kenya and South Africa are key focus regions for this role's consolidation activities.
Key Requirements
CA, ACCA, or CPA professional qualification
Minimum of 3 years post-qualification experience
Strong expertise in SAP S/4HANA systems
Proficiency in Hyperion financial software
In-depth knowledge of IFRS accounting standards
Solid understanding of US GAAP principles
Experience in regional consolidation procedures
Ability to manage senior stakeholder relationships
Experience coordinating external party management
Willingness to work the Kenya shift schedule
Proven background in global close processes
Exposure to multi-entity and multi-country environments
~80,000 Mentioned
Kenya, Nairobi
4 days ago
vantagehr.co.ke
260 Views
We are seeking a highly analytical and business-driven Data Analyst to take full ownership of SME lending data. This is not just a reporting role; it is a critical decision-enabling position at the very core of our business operations. You will work closely with leadership, branch teams, and operations departments to transform raw data into actionable insights that drive growth, enhance collections performance, and maintain high portfolio quality. This is a mission-critical role in a fast-scaling lending business targeting over KES 500M in monthly disbursements, where you will directly influence strategic decision-making and risk control.
The successful candidate will be responsible for building and managing comprehensive daily, weekly, and monthly dashboards covering disbursements, Outstanding Loan Balance (OLB), Portfolio at Risk (PAR), and collections. You will develop branch and agent performance scorecards and deliver clear, concise, decision-ready reports to the CEO and Board. Furthermore, you will analyze portfolio performance and risk trends, build forecasting models, and integrate data across various systems including LMS and M-Pesa. The monthly salary for this position is KES 80,000 – 100,000 based on experience and qualifications.
Key Requirements
Strong hands-on experience with SQL for data extraction and manipulation.
Advanced proficiency in Excel and Google Sheets for complex data analysis.
Expertise in Power BI, Tableau, or Looker Studio for executive-grade dashboards.
Proven experience working with financial, lending, or fintech datasets.
Solid understanding of lending metrics such as PAR, default rates, and collections.
Ability to translate complex data into clear, actionable business decisions.
Previous experience in Microfinance, SACCO, Digital Lending, or Fintech sectors.
Knowledge of Loan Management Systems (LMS) and M-Pesa data integration.
Capability to perform multi-branch performance analytics.
Basic Python programming skills for data automation and analysis.
0 Negotiable or Not Mentioned
Tanzania, Arusha
16 days ago
starrich.co.tz
887 Views
As a Safari Specialist & Travel Designer at Star Rich, you will be responsible for managing the entire client journey from initial consultation through to final booking. Your role involves designing highly customized safari itineraries, providing expert travel advice, and ensuring every detail of the trip meets the client's expectations. You will handle complex cost calculations, coordinate various accommodation and transport options, and provide a seamless planning experience for travelers. This position requires a blend of creative travel design and meticulous logistical planning.
Beyond client-facing responsibilities, you will contribute to the operational and digital growth of the company. This includes performing bank reconciliations, maintaining accurate CRM records, and assisting in the development of new travel products. Proficiency in tools such as Excel, Google Sheets, Wordpress, and SEO is essential to maintain our competitive edge in the tourism industry. The role is based in Arusha with remote and hybrid options available, offering a dynamic work environment for passionate travel professionals.
Key Requirements
Bachelor's degree in Tourism, Hospitality, or a related field of study.
Mandatory fluency in both Dutch and English for effective communication.
Proven professional experience in safari tourism, travel planning, or customer service.
In-depth knowledge of Tanzania's travel destinations and safari logistics.
Advanced proficiency in Microsoft Excel and Google Sheets for data and cost management.
Knowledge of Wordpress and SEO principles to support product development and visibility.
Ability to guide clients professionally from initial consultation through to final booking.
Competence in handling complex cost calculations and financial reconciliations.
Experience in coordinating multi-provider accommodation and transport logistics.
Skill in maintaining detailed and accurate CRM records for client management.
0 Negotiable or Not Mentioned
Tanzania, Arusha
21 days ago
starrich.co.tz
1311 Views
Starrich is seeking a dedicated Safari Specialist & Travel Designer to join our team in Arusha. This role involves managing a wide range of client inquiries and designing bespoke safari itineraries that cater to unique traveler preferences. As a key member of the team, you will provide expert travel advice, guiding clients through the entire process from the initial consultation to the final booking. The position offers remote and hybrid options, providing flexibility while focusing on delivering high-quality travel experiences across various regions in Tanzania.
In addition to client-facing tasks, the role requires strong administrative and technical skills. You will be responsible for cost calculations, coordinating accommodation and transport, and maintaining accurate CRM records. The position also involves conducting bank reconciliations and contributing to the development of new travel products. Proficiency in digital tools like Excel, Wordpress, and SEO is essential to help grow our online presence and streamline operations. Foreigners with Dutch, English, and/or German language backgrounds are highly encouraged to apply for this dynamic role.
Key Requirements
Bachelor's degree in Tourism, Hospitality, or a related field.
Mandatory fluency in Dutch to communicate with specific client demographics.
Mandatory fluency in English for professional communication.
Proven experience in safari tourism, travel planning, or customer service.
Strong knowledge of Tanzania's destinations and safari logistics.
Proficiency in Excel and Google Sheets for data management.
Experience with Wordpress and SEO for travel product development.
Ability to conduct bank reconciliations and manage financial records.
Skill in designing customized and detailed safari itineraries.
Excellent interpersonal skills for guiding clients from consultation to booking.
Strong organizational skills to coordinate transport and accommodation.
Ability to work effectively in a hybrid or remote setting.
0 Negotiable or Not Mentioned
Kenya
7 days ago
plexus-energy.co.ke
553 Views
Plexus Energy is seeking a dedicated and detail-oriented Accountant to join their team. The successful candidate will be responsible for overseeing the company's daily financial operations, including the preparation of financial statements and the management of accounts payable and receivable. This role is central to maintaining the financial health of the organization and requires a professional who can work independently while collaborating effectively with the broader management team.
In addition to routine accounting tasks, the Accountant will ensure that the company remains in full compliance with all Kenyan tax regulations and statutory reporting requirements. This involves staying updated on legislative changes and implementing best practices in financial management. The ideal candidate should possess strong analytical skills to provide meaningful insights into financial performance and support strategic decision-making processes within the energy sector.
Key Requirements
CPA (K) qualified - mandatory
Bachelor's degree in Accounting, Finance, or a related field
Minimum 2 years' relevant experience
Proficiency in Microsoft Excel and accounting systems
Strong understanding of Kenyan tax regulations and compliance
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
High level of integrity and professional ethics
Ability to meet strict deadlines and manage multiple tasks
Attention to detail and accuracy in data entry and reporting
0 Negotiable or Not Mentioned
Kenya
3 days ago
atcintlke.com
232 Views
ATC International Kenya is currently seeking highly experienced Lead Auditors specialized in ISO Management Systems to join its professional team. The primary focus of this role involves conducting comprehensive audits for various organizations against the ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 standards. You will be responsible for evaluating client systems, identifying non-conformities, and ensuring that all organizational processes align with international quality, environmental, and occupational health and safety benchmarks.
Ideal candidates must demonstrate a deep understanding of auditing principles and the specific requirements of the mentioned ISO frameworks. This position offers an opportunity to work with a dynamic consultancy and certification firm, helping businesses across the region achieve and maintain their certifications. You will be expected to produce high-quality audit reports and provide insightful feedback to help clients drive continuous improvement within their management systems.
Key Requirements
Valid Lead Auditor certificate for ISO 9001:2015.
Valid Lead Auditor certificate for ISO 14001:2015.
Valid Lead Auditor certificate for ISO 45001:2018.
Extensive experience in conducting management system audits.
Ability to maintain and provide a detailed audit log of previous assignments.
Strong knowledge of international auditing standards and regulatory requirements.
Excellent analytical and problem-solving skills to identify systemic issues.
Exceptional report writing and communication skills for presenting audit findings.
Bachelor's degree in a relevant technical or business field.
Willingness to travel to various client locations across Kenya for on-site audits.
~4,000 Mentioned
Kenya, Nairobi
21 days ago
gmail.com
1430 Views
An international hotel located in Nairobi, Kenya, is seeking a qualified Finance Controller to join their leadership team. This urgent hiring requires a professional with at least 10 years of total experience, including 5 to 7 years specifically in leadership roles within the hospitality industry. Applicants must have a background in 4 or 5-star hotels, with a strong preference for those who have previously worked within the African continent. This role is strictly for Indian citizens who are available to join immediately. The position offers a competitive salary of USD 4000 per month plus additional expat benefits. Nairobi, situated at a high altitude in East Africa, offers a pleasant climate year-round and is a beautiful city with a vibrant community. The successful candidate will manage all financial operations for the hotel, ensuring fiscal health and operational efficiency. The city itself features prominent landmarks such as the Shree Ambaji Temple and the Shree Swami Narayan Temple in Parklands, reflecting its diverse culture. The job is based in Nairobi, which is known for its high standards of living and professional opportunities for international expats.
Key Requirements
Total professional experience of 10 years or more.
Minimum of 5 to 7 years experience in leadership or senior management roles.
Proven background working in 4-star or 5-star hotel environments.
Previous professional experience within the African hospitality market.
Must hold Indian citizenship as per recruitment requirements.
Availability for immediate joining is mandatory.
In-depth knowledge of hotel financial management and accounting principles.
Expertise in budgeting, financial forecasting, and fiscal analysis.
Familiarity with hospitality ERP systems and accounting software.
Strong leadership, communication, and interpersonal skills.
0 Negotiable or Not Mentioned
Kenya, Nairobi
6 days ago
sealassociates.com
668 Views
Seal Associates is currently seeking a dedicated and detail-oriented Accountant to join their team in Nairobi. The successful candidate will be responsible for managing daily financial transactions and maintaining accurate records to ensure the financial health of the organization. This role involves preparing comprehensive financial statements, management reports, and handling all aspects of tax preparation, filing, and compliance to meet regulatory standards.
Key duties also include managing accounts payable and receivable, performing bank reconciliations, and overseeing the payroll process. The Accountant will collaborate with external auditors and contribute to the development of financial forecasts to support strategic planning. Ideal candidates should possess a strong educational background in finance, relevant professional experience, and the ability to work effectively within a fast-paced environment while maintaining high levels of accuracy and integrity.
Key Requirements
Bachelor of Commerce (BCom) in Accounting, Finance, or a related field.
KCSE mean grade of B+ or above.
A minimum of 2 years of active professional experience in an accounting role.
Proficiency in various accounting software and Microsoft Office Suite.
Strong attention to detail and exceptional analytical skills.
Experience with Microsoft Dynamics AX or Business Central is a significant advantage.
In-depth knowledge of financial reporting standards and tax regulations.
Ability to manage payroll and bank reconciliations accurately.
Excellent communication and interpersonal skills for team collaboration.
Ability to work independently and meet strict reporting deadlines.
~45,000 Mentioned
Kenya
21 days ago
alternatedoors.co.ke
1220 Views
This role is ideal for a dedicated professional who wishes to be at the heart of recruitment, compliance, office administration, and operational processes. As a Recruitment & Compliance Officer, you will be responsible for maintaining structure and order while ensuring all people-related processes move forward efficiently. You will manage company and client portals, support compliance audits, and coordinate various employee training sessions. This position offers significant exposure across multiple HR and administrative functions, making it perfect for someone who loves systems, trackers, and high-level organization. The salary for this role is between 45,000 and 60,000 Kes Gross.
To succeed in this position, you must be comfortable working with data, systems, and tools to prepare various structured reports ranging from daily updates to annual summaries. You will handle queries across different teams, including clients and internal staff, while continuously seeking ways to improve office operations. The ideal candidate enjoys a fast-paced environment and takes full accountability for their reporting and documentation. We are looking for either an experienced professional or a high-achieving graduate ready to make a significant impact within a modern and professional working environment.
Key Requirements
2–4 years of professional experience in HR or related field.
A 1st Class Graduate in HR or Business if entry-level with strong drive.
Strong IT skills and comfort with various digital systems and portals.
Highly organized, structured, and proactive approach to tasks.
Ability to work independently with minimal supervision.
Excellent attention to detail and meticulous documentation skills.
Professional and modern communication style and approach.
Proven experience in managing recruitment lifecycles.
Capability to handle office administration and operations tasks effectively.
Strong analytical skills for preparing daily, monthly, and annual reports.
~50,000 Mentioned
Kenya, Nairobi
5 days ago
careercurveconsultants.co.ke
284 Views
Our client, a fast-growing tours and travel company, is seeking a dynamic Business Development Executive to join their team in Nairobi. The successful candidate will be responsible for identifying and securing new business opportunities from both corporate and individual clients, promoting diverse travel packages, and holiday experiences. This role involves generating high-quality leads through networking and digital platforms, preparing persuasive sales pitches, and negotiating contracts to consistently meet or exceed revenue targets. Salary for this position ranges from Ksh. 50,000 to 80,000 based on experience.
In addition to sales activities, the Executive will be expected to maintain strong long-term relationships with travel partners and stay ahead of emerging industry trends and competitor activities. This position offers a competitive salary plus an attractive commission structure, providing significant incentives for high performance. It is an excellent opportunity for a travel-passionate professional to gain extensive industry exposure and career growth within a high-growth environment. Candidates will work closely with the marketing team to ensure brand alignment and market penetration in the competitive Kenyan tourism sector.
Key Requirements
Diploma or Degree in Business, Marketing, Tourism, or a related field of study.
A minimum of 2 years of professional experience specifically in tours and travel sales or business development.
A proven and verifiable track record of hitting or exceeding monthly and annual sales targets.
Strong networking, negotiation, and relationship-building skills to manage diverse client portfolios.
A self-driven, proactive, and results-oriented mindset with the ability to work independently.
Proficiency and familiarity with CRM tools and the Microsoft Office Suite for reporting and tracking.
Ability to identify and secure new business opportunities for both corporate and individual client segments.
Excellent communication skills with the ability to deliver persuasive sales pitches and formal proposals.
Deep knowledge of regional travel trends, international destinations, and competitor market activity.
Exceptional organizational skills to manage multiple leads and client requirements simultaneously.
~100,000 Mentioned
Kenya, Nairobi
7 days ago
careercurveconsultants.co.ke
437 Views
Our client, a premier property development firm operating in the vibrant landscape of Nairobi, is currently seeking a dedicated and results-driven Marketing Coordinator. This role is pivotal in driving brand visibility and executing high-impact marketing strategies for premium real estate developments. The successful candidate will be responsible for end-to-end campaign management, from planning digital and offline initiatives to overseeing property launches and luxury open house events.
In this position, you will work closely with the sales team to ensure a steady pipeline of qualified leads and conversions. You will be expected to leverage your creative skills to produce compelling brochures and digital content while utilizing data-driven insights to optimize campaign performance. This is an excellent opportunity for a professional with a background in luxury real estate to advance their career in a dynamic and fast-growing environment. The salary for this position ranges from Ksh 100,000 to 130,000 per month, complemented by performance-based incentives.
Key Requirements
Bachelor’s degree in Marketing, Business Administration, or a related field.
Minimum of 5 years of professional experience in marketing roles.
Strong background in the real estate sector is highly preferred.
Proven expertise in digital marketing strategies and brand development.
Exceptional creative thinking skills with a track record of successful execution.
Excellent communication and interpersonal skills for stakeholder management.
Proficiency in using marketing software, CRM tools, and Microsoft Office Suite.
Ability to manage and grow social media presence across various platforms.
Experience in planning and managing both digital and offline marketing campaigns.
Demonstrated capability in organizing property launches and marketing events.
Strong analytical skills to track campaign performance and optimize using data.
0 Negotiable or Not Mentioned
Tanzania, Kilimanjaro
9 days ago
dgt.co.tz
1223 Views
dgt is seeking a proficient Operations Manager to lead their manufacturing facility in Moshi, Kilimanjaro. This pivotal role involves overseeing daily factory operations, encompassing production management, maintenance, and quality control. The successful candidate will coordinate production schedules to meet organizational targets and ensure that all logistics are handled efficiently within the FMCG sector specifically for soaps and detergents manufacturing. The position requires a candidate who can maintain high standards of operational excellence while managing complex daily schedules and resource distributions. The candidate will be expected to drive strategic growth and maintain the highest level of product quality through meticulous oversight. In this role, you will implement strategic initiatives aimed at improving productivity and cost-effectiveness. Key responsibilities include supervising team leaders, ensuring strict adherence to health and safety regulations, and managing supply chain resources. By utilizing ERP and CRM software, the manager will monitor performance metrics and prepare detailed operational reports to drive continuous improvement initiatives across the manufacturing plant. You will be instrumental in fostering a safe and productive working environment for all operational staff while identifying new opportunities for process optimization and efficiency. The role demands strong leadership to guide team members toward achieving both short-term production goals and long-term business objectives.
Key Requirements
Bachelor's degree in Business Administration, Operations Management, or a related field
Minimum 3 years of experience in operations, business management, or a leadership role
Specific experience in manufacturing within the FMCG sector, preferably soaps and detergents
Strong leadership, decision-making, and team management abilities
Expertise in business process optimization and supply chain management
Proficiency in ERP software, CRM tools, and various data analytics platforms
Excellent communication, problem-solving, and negotiation skills
Ability to work under pressure and manage multiple competing priorities effectively
Detailed knowledge of health, safety, and environmental (HSE) regulations
Proven track record in resource allocation and inventory management
0 Negotiable or Not Mentioned
Kenya, Nairobi
26 days ago
gmail.com
1471 Views
Mirari Technical Training Institute is seeking a dedicated and organized Admin Officer to join our team in Nairobi. In this role, you will be responsible for overseeing the daily office operations and managing critical student records. Your duties will include handling professional communication through calls and emails, serving as the first point of contact at the front desk, and supporting the admissions process. Additionally, you will play a key role in tracking the student lifecycle from enrollment to job placement, ensuring that all data is accurately maintained in our CRM systems. As part of our growing tech training environment, the Admin Officer will also collaborate with the marketing team to provide social media updates and assist in student coordination activities. We are looking for a candidate with a strong background in Business Administration who is passionate about technical education and skills development. This position offers an immediate start date for a reliable professional who thrives in a dynamic, fast-paced setting and is committed to helping students achieve career success through technical training.
Key Requirements
Diploma/Degree in Business Administration or related field
Strong communication & organizational skills
Computer literacy (Word, Excel, Email)
Experience or familiarity with tech training/bootcamp environments (preferred)
Knowledge of CRM systems & data tracking
Ability to manage office operations & student records efficiently
Experience handling calls, emails & front desk communication
Ability to support admissions & student coordination
Willingness to assist in marketing & social media updates
Capability to track student lifecycle & job placement processes
~30,000 Mentioned
Kenya, Nairobi
8 days ago
morsanhr.co.ke
662 Views
Our client, a fast-growing B2B food distribution company based in Nairobi, is seeking a driven Sales Associate to join their expanding team. The company focuses on providing SMEs, including independent restaurants and corporate clients, with reliable access to essential FMCG consumables through an efficient and streamlined distribution network. The salary for this position is KES 30,000 – 35,000 (Gross) per month.
The successful candidate will be responsible for the full sales cycle, from identifying new B2B customers to managing client onboarding and maintenance. This field-based role requires someone comfortable with prospecting, pitching, and negotiating to meet revenue growth targets. Key activities include lead generation through market visits, cold calling, and using CRM tools to track performance and gather market insights regarding pricing and competition.
Key Requirements
2–4 years’ experience in sales or business development (FMCG preferred)
Proven track record in B2B sales and closing deals
Experience in hospitality or retail sectors is an added advantage
Strong negotiation, persuasion, and communication skills
Ability to manage the entire sales cycle independently
Familiarity with CRM systems and reporting tools
Highly organized, self-motivated, and target-driven
Comfortable working in a field sales environment
Ability to generate leads through cold calling and market visits
Proficiency in market research and gathering competitor insights
Strong interpersonal skills to maintain long-term client relationships
0 Negotiable or Not Mentioned
Kenya, Nairobi
6 days ago
solvoglobal.com
639 Views
We are seeking a dedicated Benefits Associate to join our team in Nairobi. In this role, you will be the primary point of contact for employees, providing support through phone, email, and ticketing systems. You will manage benefits enrollments, process plan changes, and support critical periods like Open Enrollment and Qualifying Life Events. Additionally, you will handle Life, Short-Term Disability (STD), and Long-Term Disability (LTD) claims while ensuring all payroll deductions are accurate and up-to-date.
Working directly with insurance carriers, you will generate reports and provide essential support during audits. This position offers a structured environment with clear KPIs and significant professional growth opportunities. If you have a strong background in benefits administration and a customer-centric approach, we encourage you to apply and become a key part of our HR and payroll operations.
Key Requirements
3–5 years of professional experience in a related field.
Previous experience in Benefits Administration is highly preferred.
Strong background in customer service, insurance, or the healthcare industry.
Intermediate proficiency in Microsoft Office Suite, especially Excel.
Exceptional attention to detail and a proactive approach to problem-solving.
Proven ability to work effectively within a team environment.
Advanced English language skills with at least 90% proficiency.
Experience in managing benefits enrollments and plan modifications.
Capability to handle Life, Short-Term Disability, and Long-Term Disability claims.
Strong communication skills for interacting with employees and insurance carriers.
0 Negotiable or Not Mentioned
Kenya, Nairobi
3 days ago
solvoglobal.com
427 Views
Solvo Global is seeking a dedicated Quality Analyst (QA) to join our team on-site in Nairobi, Kenya. The successful candidate will be responsible for ensuring operational excellence by conducting comprehensive audits, monitoring key performance indicators (KPIs), and evaluating interactions within both call center and Talent Acquisition environments. This strategic role combines traditional quality assurance functions with a focus on process optimization and profile evaluation to enhance the overall customer experience. The role involves collaborating closely with operational teams and stakeholders to identify opportunities for continuous improvement and ensuring that all services meet internal standards and client service level agreements (SLAs). Key activities include delivering structured feedback and coaching to staff, analyzing performance trends, and utilizing tools like Excel or Power BI to track progress. If you have at least two years of experience in a QA role and possess strong analytical skills, we encourage you to apply for this exciting opportunity.
Key Requirements
English level B2+ proficiency
Minimum 2 years of QA experience in call centers or operational environments
Strong KPI and performance analysis skills
Proven experience in audits, coaching, and Customer Experience management
Basic to intermediate Excel skills for data reporting
Knowledge of Lean Six Sigma or similar continuous improvement methodologies
Experience with Power BI or dashboard management for performance tracking
Ability to evaluate interactions focused on Customer Satisfaction
Capability to deliver structured feedback and coaching plans
Adept at identifying performance trends and opportunities for improvement
0 Negotiable or Not Mentioned
Kenya, Nairobi
20 days ago
solvoglobal.com
1295 Views
Solvo Global is seeking experienced Spanish-Speaking Customer Support Representatives to join our professional team at our on-site location in Westlands, Nairobi. In this mid-level role, you will be the primary point of contact for Spanish and English-speaking customers, managing high volumes of both inbound and outbound calls. Your core responsibility will be to resolve inquiries, complaints, and technical service issues while adhering to strict service level agreements and quality standards. By providing accurate information and maintaining a professional tone, you will help build trust and ensure customer satisfaction across diverse global markets.
The ideal candidate will be adept at using various CRM platforms and call handling systems to document interactions clearly and accurately. You will work within a performance-driven culture where meeting key performance indicators such as Average Handling Time, Customer Satisfaction scores, and First Call Resolution is essential. This role offers exposure to international processes and global clients, providing a unique opportunity for career progression into quality assurance, team leadership, or operations. Candidates must be flexible to work rotating shifts, including weekends and public holidays, to accommodate our global operations.
Key Requirements
Fluency in Spanish and English (spoken and written) – mandatory
2+ years of call center or BPO experience, preferably voice‑based support
Strong understanding of call center KPIs, metrics, and customer handling techniques
Excellent communication, active listening, and problem‑solving skills
Ability to handle high call volumes and challenging customer interactions
Comfortable working shifts, weekends, and public holidays
Proficiency in CRM tools, call handling systems, and basic computer applications
Proven ability to meet or exceed AHT, CSAT, and FCR targets
Meticulous attention to detail in documenting call interactions
High level of professionalism and emotional intelligence in customer interactions
0 Negotiable or Not Mentioned
Kenya, Nairobi
24 days ago
talentgridafrica.com
1195 Views
Talent Grid Africa is seeking a high-performing and commercially driven SaaS Sales Executive to join their client's team in Nairobi. This pivotal role involves accelerating revenue growth and expanding the B2B market presence across Kenya and the wider East African region. The ideal candidate will thrive in a fast-paced environment, navigating the complete SaaS sales cycle from initial lead generation and prospecting to closing high-value deals and ensuring account growth. If you are passionate about building pipelines and engaging decision-makers, this is an opportunity to make a real impact on a growing business.
The successful candidate will be responsible for driving new business development through strategic outbound efforts such as cold calling, LinkedIn outreach, and email campaigns. They will deliver tailored product demonstrations to key stakeholders and build long-term relationships to ensure client success. By leveraging modern sales tools and CRM systems like HubSpot or Salesforce, the executive will track performance metrics and consistently meet or exceed monthly and quarterly revenue targets. This role offers an unique opportunity to provide market insights that shape product positioning and collaborate with marketing teams to refine go-to-market value propositions.
Key Requirements
Minimum of 3 years’ experience in B2B SaaS sales.
Proven track record of achieving or surpassing sales targets.
Experience selling software solutions across multiple African markets.
Strong outbound sales and lead generation expertise.
Proficiency in CRM and sales automation tools (e.g., HubSpot, Salesforce, Apollo).
Excellent communication, negotiation, and presentation skills.
A self-driven, resilient, and highly motivated mindset.
Deep understanding of the full SaaS sales cycle from prospecting to closing.
Ability to deliver compelling and tailored product presentations.
Proficiency in strategic outbound techniques like cold calling and LinkedIn outreach.
0 Negotiable or Not Mentioned
Tanzania, Arusha City
15 hours ago
vertice.co.tz
103 Views
Vertice Group Limited is seeking a sharp, ambitious, and driven individual to serve as a Business & Operations Growth Associate in Arusha. This unique role acts as the operational right hand to a multi-business owner, providing rare exposure to diverse sectors including an IT solutions company, a dairy farm, and a growing digital business. The successful candidate will be deeply involved in real-world business operations, deal-making, and strategic growth initiatives, making it an ideal position for someone who thrives on execution and taking ownership of outcomes.
Key responsibilities involve client and partner follow-up, proposal development, and managing social media and digital marketing campaigns to build brand visibility. The associate will also coordinate day-to-day activities across all three business units, conduct market research, and handle administrative workflows to ensure operational efficiency. Performance bonuses are available and directly tied to the business growth you help create, including successful proposals and new client acquisitions, offering significant growth potential for a results-oriented professional.
Key Requirements
Diploma or degree in Business Administration, Marketing, IT, Communications, or a related field.
Strong IT literacy with productivity tools like Google Workspace and MS Office.
Proven social media marketing skills including content creation and campaign management.
Excellent research and writing ability for professional proposals and business reports.
Outstanding organizational skills with the ability to manage multiple priorities simultaneously.
High level of proactiveness, discipline, and personal accountability.
Fluency in both written and spoken English and Swahili.
Minimum of 1–2 years of relevant work experience, including internships or freelance work.
Experience with CRM platforms and digital communication systems.
Ability to work effectively across diverse industries such as IT, agriculture, and digital commerce.
0 Negotiable or Not Mentioned
Kenya
31 days ago
gmail.com
1834 Views
The HSE Manager will be responsible for developing, implementing, and monitoring health, safety, and environmental strategies to ensure the safety of all employees and compliance with international standards. A critical requirement for this role is being well-versed with IFC standards, ensuring that project operations align with global sustainability and safety frameworks. You will lead risk assessments and conduct regular site inspections to identify potential hazards.
In addition to operational safety, you will be tasked with fostering a culture of safety throughout the organization. This involves organizing safety training sessions, investigating incidents, and maintaining comprehensive safety documentation. We are seeking a Kenyan professional with at least five years of specialized experience who is passionate about maintaining a safe and environmentally conscious workplace.
Key Requirements
Must be a Kenyan Citizen.
5+ years of experience in HSE management.
In-depth knowledge of IFC Performance Standards.
Experience in conducting safety audits and risk assessments.
Knowledge of local occupational health and safety regulations.
Strong incident investigation and reporting skills.
Ability to develop and deliver safety training programs.
Excellent leadership and team coordination skills.
Strong analytical and problem-solving abilities.
Professional HSE certification (e.g., NEBOSH or equivalent).
~2,500 Mentioned
Kenya, Nairobi
28 days ago
yrcs.in
1665 Views
We are seeking a highly experienced Quality Assurance Manager to join our manufacturing team in Nairobi. The successful candidate will be responsible for leading and overseeing the quality systems within our manufacturing environment, ensuring that all processes align with international standards such as FSSC and QSA. This role is pivotal in maintaining high-quality outputs and fostering a culture of excellence and continuous improvement across the organization through strategic oversight and hands-on leadership.
In this role, you will lead the QA team, manage product risk assessments, and regularly review KPIs and customer feedback to drive strategic enhancements. You will also be responsible for ensuring strict compliance with food safety regulations and standard operating procedures. The position offers a monthly budget of USD 2,500 along with additional perks including accommodation, transportation, and medical coverage.
Key Requirements
Bachelor’s degree (Master’s or certifications preferred) in a relevant scientific or engineering field.
Proven leadership experience in Quality Assurance within a manufacturing environment.
Comprehensive knowledge of FSSC (Food Safety System Certification) and QSA standards.
Strong analytical skills with a detail-oriented approach to problem-solving.
Exceptional leadership skills with the ability to manage and motivate a diverse QA team.
Practical experience in managing and conducting product risk assessments.
Proficiency in reviewing and interpreting KPIs and customer feedback to improve quality.
Expertise in ensuring strict compliance with local and international food safety regulations.
Capability to implement, maintain, and audit Quality Management Systems (QMS).
Dedicated commitment to driving continuous improvement and operational excellence.
0 Negotiable or Not Mentioned
Tanzania, Arusha
31 days ago
hrworld.co.tz
2932 Views
HR World Ltd is seeking a highly qualified Human Resource and Administration Manager on behalf of their client in the NGO sector, located in Arusha. The successful candidate will be pivotal in overseeing all human resource and administrative functions, ensuring the organization maintains a conducive work environment. This role involves managing a skilled and motivated workforce to drive the achievement of organizational goals while ensuring full compliance with Tanzanian labor regulations and internal policies. The position requires a strategic thinker who can balance administrative efficiency with people-focused initiatives. The responsibilities are comprehensive, ranging from recruitment and induction to performance management and employee welfare. The manager will oversee HRMIS updates, handle employee relations, and manage administrative procurement processes such as tendering and supplier contracts. Additionally, the role involves strategic workforce planning, assessing staff competencies, and implementing training programs. Candidates should possess strong leadership qualities and the ability to navigate complex organizational structures within an NGO context, fostering positive relations with all stakeholders including employee associations and external service providers.
Key Requirements
Bachelor’s Degree in Human Resource Management, Business Administration or a related field.
Minimum of 4 years proven experience in Human Resource management.
Strong knowledge of Tanzanian labour laws and HR practices.
Membership with a recognized Human Resource professional body.
Proficiency in English and Kiswahili languages.
Excellent organizational, communication and interpersonal skills.
Strong analytical, negotiation and report writing skills.
Experience in managing and updating HR records and reporting systems.
Capability to handle procurement processes including tendering and vendor contracts.
Ability to manage performance management processes and talent development initiatives.
0 Negotiable or Not Mentioned
Kenya, Nairobi
17 days ago
sautyintegrations.co.ke
691 Views
Sauty Integrations is seeking dynamic and commercially-minded professionals to fill two positions as Commercial Leads or Sales Representatives. At Sauty Integrations, we specialize in designing immersive experiences through sound, vision, and technology. As we expand our reach across installations, events, and our consumer brand OROK, we are looking for individuals who can effectively open doors, build lasting relationships, and convert opportunities into impactful projects. This is an active field role designed for those who thrive outside of a traditional desk environment.
Your primary focus will be driving lead generation across the corporate, hospitality, House of Worship (HoW), and events sectors. You will be responsible for sales of AV installations and event solutions while contributing to the growth of the OROK consumer audio brand. Candidates must be skilled in client relationship management, overseeing the process from the initial prospecting stage through to closing. This role is ideal for a self-driven, target-oriented individual who is passionate about technology and audio. Please submit your CV by the deadline on April 20th.
Key Requirements
A natural deal-maker with strong interpersonal and people skills.
Self-driven, target-oriented, and highly resilient in a fast-paced environment.
Passionate about technology, audio-visual systems, or the events industry.
Extensive experience in sales, business development, or client-facing roles.
Proven ability to generate leads across corporate and hospitality sectors.
Strong experience in managing client relationships from prospecting to closing.
Capability to understand and articulate complex client needs into project solutions.
Willingness to work primarily in the field rather than a desk environment.
Ability to drive sales specifically for AV installations and consumer audio brands.
Excellent communication skills for delivering presentations and pitches.