Best Talent Reach (BTR) 16 Jobs Found for "guest relations"

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SERVICE ATTENDANT (4 POSITIONS) @ ZOMA

0 Negotiable or Not Mentioned Tanzania, Zanzibar 10 days ago elrzanzibar.com 9 Applied 6 Pro Applied

We are seeking dedicated Service Attendants to join the ZOMA team at the airport. In this role, you will provide excellent service and make every visitor's stay exceptional by attending to their needs and maintaining a high standard of hospitality. You will be responsible for ensuring that the service area remains inviting and that all guests receive prompt and professional attention throughout their visit to our airport locations.

At ZOMA, we pride ourselves on being part of a supportive team that encourages career growth and skill development. This position is ideal for individuals who thrive in a busy environment and are eager to create positive interactions with international travelers. Join us and contribute to a team that makes a significant difference in the travel experience every single day through dedication and excellence in service.

Key Requirements

Strong commitment to excellence in customer service and guest satisfaction. Ability to work in a fast-paced, dynamic airport environment with shifting priorities. Excellent verbal communication skills in English to assist international guests. Experience in the hospitality or service industry is highly preferred. Ability to maintain a professional appearance and a positive, helpful attitude.
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GUEST RELATIONS OFFICER @ THE RESIDENCE ZANZIBAR

0 Negotiable or Not Mentioned Tanzania, Zanzibar 11 days ago theresidence.com 14 Applied 10 Pro Applied

The Residence Zanzibar is seeking a dedicated Guest Relations Officer to join our professional hospitality team. The successful candidate will be responsible for ensuring that all guests receive a high level of service and personal attention throughout their stay, from arrival to departure. This role involves managing guest inquiries, handling feedback with grace, and ensuring a seamless experience. As a Guest Relations Officer, you will work closely with other departments to maintain the highest standards of hospitality and create memorable experiences for our visitors.

Candidates must be local residents with a strong background in customer service within the luxury hotel sector. Fluency in both English and French is essential for effective communication with our diverse international clientele. Familiarity with the PMS-Opera system is a core requirement for this role to manage guest profiles and bookings efficiently. We are looking for individuals who are proactive, detail-oriented, and capable of multitasking in a fast-paced resort environment.

Key Requirements

At least 2 years of experience in a similar position. Strong communication and multitasking skills. Excellent customer service abilities. Familiar with the PMS-Opera system. Fluent in English with strong communication skills.
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RECREATION MANAGER @ JAZHOTELS

0 Negotiable or Not Mentioned Tanzania, Zanzibar Michamvi Kae 11 days ago jazhotels.com 8 Applied 6 Pro Applied

Jazhotels is seeking a dedicated Recreation Manager to join our vibrant team in Zanzibar. The successful candidate will be responsible for leading, organizing, and supervising all guest recreational activities, ensuring a fun and safe environment for visitors of all ages. This role is pivotal in creating memorable experiences for guests through well-planned daily entertainment programs, special events, and high-energy engagement activities. You will be at the heart of the guest experience, ensuring that every stay is filled with excitement and satisfaction.

In addition to activity planning, the Recreation Manager will lead and support the recreation team, fostering a culture of excellence and safety. You will oversee the maintenance of all equipment and facilities to ensure they meet high standards. A key part of the role involves interacting directly with guests to gather feedback and improve programs, as well as developing innovative new recreational concepts. The position is based in the scenic Michamvi Kae region of Zanzibar, providing a unique opportunity to work in a world-class tourism destination. Applications must be submitted by October 6, 2026.

Key Requirements

Must be a Tanzanian national Proven experience in recreation management or a similar role within the hospitality industry Strong leadership skills to manage and motivate a recreation team Ability to design and supervise diverse guest entertainment programs Excellent interpersonal and communication skills for guest interaction
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AREA DIRECTOR OF MARKETING @ BARON HOTELS & RESORTS

0 Negotiable or Not Mentioned Tanzania, Zanzibar 16 days ago baronhotels.com 7 Applied 2 Ultra Applied

Baron Hotels & Resorts is seeking an experienced and visionary Area Director of Marketing to lead the group marketing function for our upcoming Baron Zanzibar property. This is a group-level leadership role specifically designed for a senior marketing professional with a proven track record in the luxury hospitality sector. The successful candidate will be responsible for developing and executing group-wide marketing strategies, driving brand positioning, and enhancing the company's reputation across key international source markets. You will lead digital marketing initiatives, social media campaigns, and content strategies while managing PR and media relations at the group level. Collaboration with Sales and Revenue teams is essential to align commercial objectives and ensure the overall success of the brand. Additionally, the role involves overseeing the pre-opening marketing plans for our expanding portfolio of upcoming luxury properties in the region.

Key Requirements

5–10+ years of marketing experience in luxury hospitality Proven experience at an area or multi-property level Strong command of digital marketing and brand strategy Excellent leadership and stakeholder management skills Ability to develop and execute group-wide marketing strategies
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STORE KEEPER @ THE RESIDENCE ZANZIBAR

0 Negotiable or Not Mentioned Tanzania, Zanzibar 17 days ago theresidence.com 21 Applied 15 Pro Applied

The Residence Zanzibar is a luxury five-star resort located on the southwest coast of Zanzibar, near the village of Kizimkazi. We are seeking a diligent and organized Store Keeper to manage our inventory and supply operations. The role involves overseeing the storage and distribution of materials to ensure the resort's high-end hospitality services operate smoothly. You will be responsible for maintaining the physical and digital integrity of our stores, contributing to the exceptional standards expected by our guests at this 32-hectare tropical estate.

The successful candidate will be tasked with receiving goods, maintaining accurate stock levels, and participating in regular audits to ensure financial and operational transparency. This position requires a professional who is detail-oriented and proficient in stock management systems. By joining the global collection of The Residence by Cenizaro, you will have the opportunity to grow within a prestigious environment that blends Swahili, Omani, Indian, and European cultures. Your work will directly support our commitment to sustainable tourism and community excellence in the Zanzibar region.

Key Requirements

Minimum 2 years of experience in storekeeping or inventory management. Proficiency in receiving, recording, and issuing materials within a store environment. Ability to maintain accurate inventory and stock levels at all times. Commitment to ensuring proper storage, labelling, and cleanliness of the store area. Capability to assist in formal stock takes and financial audits.
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RECEPTIONIST (DAY AND NIGHT SHIFTS) @ MAISHA MATAMU BOUTIQUE

0 Negotiable or Not Mentioned Tanzania, Zanzibar 18 days ago maisha-matamu.com 15 Applied 11 Pro Applied

Maisha Matamu Boutique is hiring professional Receptionists for both day and night shifts at our stunning Paje Beach location in Zanzibar. As the first point of contact for our guests, the Receptionist plays a critical role in embodying the beauty and simplicity of island life. You will be responsible for providing a warm welcome, managing check-ins and check-outs, and ensuring that guests feel a deep emotional connection to the local culture from the moment they arrive at our 19-suite oasis.

Working in a boutique environment requires a high degree of adaptability and attention to detail. You will assist guests in navigating their stay, offering insights into our locally sourced culinary experiences and curated antiques. This role is perfect for a hospitality professional who is passionate about sustainability and meaningful community support. Accommodation and meals are provided on-site in Zanzibar to ensure our team can fully immerse themselves in the Maisha Matamu experience.

Key Requirements

Bachelor degree in Hospitality Business Administration or equivalent. 3 - 5 years of experience as a Receptionist or Front Desk Agent. Excellent communication and interpersonal skills. Proficiency in using Property Management Systems (PMS) and office software. Fluency in English; knowledge of Swahili or another language is a plus.
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