0 Negotiable or Not Mentioned
Tanzania
2 days ago
cctz.co.tz
10 Applied 7 Pro Applied
The Service Desk Administrator will be the primary point of contact for superior customer service and technical assistance, offering remote end-user support. This critical role involves managing all supported applications, infrastructure, and handling incidents, service requests, and changes efficiently. The administrator is also responsible for fostering professional relationships with both customers and end-users, working closely with the Service Delivery Manager to ensure operational excellence.
Key responsibilities include logging, managing, escalating, and diligently following up on tickets, incidents, and service requests to meet stringent SLA requirements. The role demands resolving calls, ensuring user satisfaction, and meticulously updating records within the Service Management System. Furthermore, the administrator will track purchase orders and managed service contracts, coordinating with internal teams to resolve escalated issues and queries, and maintaining high service quality standards through continuous documentation and procedure updates.
Key Requirements
Bachelor's degree in computer science, information technology, or a related field.
At least 2 years of work experience in delivering IT Service Desk Administration services.
ITIL (Information Technology Infrastructure Library) and/or PMP (Project Management Professional) certification is an added advantage.
Excellent customer service and sales support skills.
Excellent communication and interpersonal skills.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
2 days ago
crowneplazadaressalaam.com
6 Applied 4 Pro Applied
Crowne Plaza Dar es Salaam is actively seeking enthusiastic, passionate, and energetic individuals to commence their careers within the vibrant hospitality sector. As a globally recognized brand, Crowne Plaza offers a unique opportunity for aspiring professionals to grow and develop their skills. The hotel is particularly interested in individuals who are eager to learn and contribute to a dynamic Food & Beverage team. This entry-level role focuses on F&B Service, specifically as a Waiter or Waitress. Successful candidates will be responsible for providing excellent service to guests, assisting with order taking, food and beverage delivery, and ensuring a pleasant dining experience. This position is ideal for fresh graduates and individuals with no prior experience who are looking to kickstart their professional journey in a supportive and learning-oriented environment.
Key Requirements
No prior experience required
Must be a Tanzanian national
Basic communication skills
A positive attitude
A strong willingness to learn
0 Negotiable or Not Mentioned
Tanzania, Mtwara
3 days ago
climacare-tz.org
11 Applied 8 Pro Applied
As a Business Development Services Officer intern, you will play a supportive role in critical research and project design processes. Your responsibilities will include assisting in the preparation and writing of grant proposals and concept notes, which are vital for securing funding and developing new initiatives.
Furthermore, this position requires contributions to comprehensive project documentation and reporting efforts. ClimaCare welcomes applications from passionate residents of the Mtwara region who are eager to learn and ready to contribute as an integral part of our team.
Key Requirements
Support research processes for new projects
Assist in project design processes
Help in writing grant proposals
Contribute to the development of concept notes
Support project documentation
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
9 Applied 6 Pro Applied
Marsjsstd Private Hospital is inviting applications from passionate and innovative individuals for the position of Customer Experience Officer in Zanzibar. The core mission of this role is to enhance patient satisfaction and ensure overall service excellence within our established healthcare environment. As a creative and service-driven professional, you will identify opportunities for continuous improvement and implement strategies that put the patient first, ensuring every interaction reflects the hospital's core values.
You will be responsible for analyzing patient feedback and reporting on service quality principles to help the hospital maintain its reputation for excellence. This role requires high levels of professionalism, attention to detail, and the ability to build strong interpersonal relationships with both patients and clinical staff. If you are a dedicated professional who is passionate about improving the patient journey in a healthcare setting, we encourage you to apply for this full-time role.
Key Requirements
Bachelor's Degree in Customer Experience, Business, or a related field.
Deep understanding of patient satisfaction and service quality principles.
Strong interpersonal and relationship-building skills.
Ability to identify opportunities for continuous process improvement.
High level of professionalism and meticulous attention to detail.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
8 Applied 6 Pro Applied
A leading private hospital in Zanzibar is looking for an experienced and dynamic Customer Service Manager to lead and strengthen our patient service operations. With a high-volume patient flow of 300-400 customers daily, the manager will be responsible for overseeing the front office team and developing comprehensive customer service strategies and standards. You will be expected to monitor patient satisfaction closely and ensure that every individual receives exceptional service during their visit.
Beyond team supervision, the role involves training, mentoring, and evaluating staff to maintain high performance and service standards. You will handle escalated complaints professionally, prepare detailed reports on service trends, and work closely with hospital management to implement improvement initiatives. This leadership role is vital for fostering a positive, service-oriented culture that aligns with the hospital's values of excellence, integrity, and teamwork.
Key Requirements
Bachelor's Degree in Business Administration, Healthcare Management, or Public Relations.
Minimum of 4-6 years of experience in customer service management.
Proven experience within the healthcare or hospitality sectors.
Strong leadership and team management skills to direct a front office team.
Excellent communication, conflict resolution, and organizational abilities.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
7 Applied 5 Pro Applied
Marsjsstd Private Hospital in Zanzibar is seeking a professional, compassionate, and highly organized Customer Service Officer to join our dedicated healthcare team. This role is central to our daily operations, as the hospital serves between 300 to 400 patients and clients each day. You will be the first point of contact, responsible for welcoming and assisting patients, coordinating appointments, and handling various inquiries, complaints, and follow-ups with empathy and efficiency.
In this position, you will guide patients through registration, billing, and service procedures while maintaining accurate records and feedback to improve service standards. The successful candidate will work in a fast-paced environment, ensuring an excellent patient experience and upholding the hospital's reputation for quality care. This is a full-time position located in Zanzibar, requiring a candidate who can maintain a patient-centered approach and professional demeanor at all times.
Key Requirements
Diploma or Bachelor's Degree in Customer Service, Business Administration, or Healthcare Administration.
Minimum of 2 years of experience in customer service, preferably in a hospital environment.
Excellent communication and interpersonal skills to interact with diverse patients.
Strong problem-solving abilities and the capacity to work under pressure.
Computer literacy and familiarity with modern hospital information systems.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
baweisland.com
8 Applied 6 Pro Applied
Bawe Island Zanzibar is looking for experienced and passionate Room Service Waiters and Waitresses to join our dedicated hospitality team. The successful candidates will be responsible for delivering food and beverages to guest rooms with the highest level of professionalism and care. You will ensure that all orders are accurate, presented beautifully, and delivered in a timely manner to maintain the luxury standards of the resort.
Candidates must be prepared to work in a high-pressure, luxury environment where guest satisfaction is the top priority. This role involves constant interaction with guests and requires a deep understanding of service etiquette and menu knowledge. You will be expected to maintain cleanliness in the room service area and follow all safety and hygiene protocols established by the resort management.
Key Requirements
Minimum of 2 years' experience as a Room Service Waiter/Waitress.
Excellent communication and guest service skills.
Professional appearance and positive attitude.
Ability to work in a luxury hospitality environment.
Knowledge of LQA (Leading Quality Assurance) standards.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
8 days ago
eximbank.co.tz
15 Applied 5 Ultra Applied
The IT Service Delivery Manager at Exim Bank (T) Ltd is a pivotal role focused on ensuring the seamless delivery of information technology services across the organization. This position requires overseeing critical IT service management functions, including incident management, access management, and change management, while maintaining high standards of user support and service continuity. The successful candidate will lead the resolution of user issues across various channels, ensure compliance with internal governance frameworks, and work closely with cross-functional teams to optimize operational efficiency. Additionally, the role involves proactive monitoring of servers, networks, and applications to mitigate system disruptions in real-time. The Senior Manager will be responsible for managing the Change Advisory Board (CAB) processes, conducting impact analyses, and ensuring that all IT changes align with regulatory standards. By fostering collaboration between system administrators, network engineers, and development teams, the role ensures that IT infrastructure remains secure and responsive to the needs of the banking sector.
Key Requirements
Degree in Information Systems, Computer Engineering, or Business Administration.
Strong analytical thinking and proactive problem-solving abilities.
Possession of ITIL certifications is considered a significant advantage.
Extensive experience managing large project teams including third-party vendors.
In-depth understanding of customer segments and relevant telecom products.
0 Negotiable or Not Mentioned
Tanzania
8 days ago
selectglobal.co.in
7 Applied 5 Pro Applied
We are looking for an experienced customer service leader to build and scale a high-performing Customer Success function for a fast-growing device financing business. This role is pivotal in shaping the customer experience strategy from the ground up, ensuring that clients receive top-tier support and value throughout their journey with the company. The successful candidate will be responsible for defining the operational roadmap and creating a culture of excellence within the support team. The successful candidate will oversee large-scale call center operations and drive operational excellence across multiple touchpoints. You will work closely with other departments to align customer success initiatives with broader business goals, leveraging your analytical skills to improve service delivery and customer retention in the competitive fintech landscape of Tanzania. This position offers a unique opportunity to lead a critical business unit during a period of rapid expansion and high impact.
Key Requirements
7+ years' experience in Customer Success, Customer Care, Contact Center, or Service Operations
3+ years in a leadership role
Proven experience managing and scaling large call center operations
Background in fintech, banking, telecom, PAYGO, e-commerce, or technology companies
Strong leadership and analytical skills
0 Negotiable or Not Mentioned
Tanzania, Arusha
12 days ago
bensonandcompany.co.tz
14 Applied 10 Pro Applied
Benson & Company is seeking a highly organized and results-driven Technical Manager to join our growing service team in Arusha. This leadership role is designed for a professional who excels in operational excellence, coordination, and accountability. You will be at the forefront of our technical operations, ensuring that every project, from minor repairs to major installations, is executed with precision and adheres to the highest industry standards. Your ability to bridge the gap between technical execution and customer satisfaction will be vital to our continued success in the region.
As the Technical Manager, your primary responsibilities will involve the comprehensive management of technical teams and installers, including the meticulous tracking of service jobs from inception to completion. You will play a critical role in inventory control by monitoring spare parts availability and usage to prevent delays in service delivery. Furthermore, you will be expected to continuously evaluate and improve our operational workflows, identifying areas for efficiency gains while maintaining a focus on quality assurance and customer service excellence. This is a unique opportunity to join a committed team dedicated to delivering top-tier technical solutions across Tanzania.
Key Requirements
Proven experience in a technical management or operations-focused role.
Demonstrated ability to lead and coordinate multi-disciplinary technical teams.
Strong organizational skills with experience in tracking complex service workflows.
Proficiency in inventory management and spare parts logistics tracking.
Excellent interpersonal and communication skills for team and client interactions.