Best Talent Reach (BTR) 19 Jobs Found for "patient experience"

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GENERAL MANAGER @ HAKUNA MATATA BOOKINGS LIMITED

0 Negotiable or Not Mentioned Tanzania, Manyara 5 hours ago hakunamatatabookings.co.tz 7 Applied 5 Pro Applied

Manyara Best View Lodge, a premier hospitality destination in Manyara, Tanzania, is actively searching for an energetic and hands-on General Manager. This pivotal role is designed for a dynamic individual who can seamlessly blend premium guest hosting with robust operational leadership, ensuring strict quality control and administrative precision across all facets of the lodge. The successful candidate will be instrumental in maintaining the lodge's high standards and enhancing the overall guest experience.

The General Manager will be responsible for a wide array of duties, starting with ensuring an exceptional guest experience through personal welcomes, detailed lodge briefings, active hosting during meal times, and swift resolution of any complaints. They will conduct daily quality and hygiene audits, meticulously checking housekeeping standards, public spaces, table setups, and kitchen food hygiene to uphold the lodge's reputation. Operational and administrative tasks include reviewing daily day sheets, verifying guest itineraries, managing dietary needs and allergies, and accurately logging extra revenue from the shop, bar, or spa.

Furthermore, this role involves significant team leadership, supporting all departments, enforcing dress codes, managing leave schedules, and conducting biannual staff appraisals to foster a cohesive and high-performing team. Oversight of kitchen and stock control is crucial, including weekly food and beverage ordering, ensuring kitchen recipe compliance, and executing monthly inventory stock takes. The General Manager will also ensure all health and safety protocols are strictly followed, maintaining up-to-date staff first aid, fire, and food-handler certificates, and ensuring all guests sign arrival waivers for their safety.

Key Requirements

Proven background in lodge management or high-end hospitality operations. Fully comfortable adapting to changing shifts and hours within a demanding 24-hour lodge environment. Exceptional relationship builder with an eye for detail, strong communication skills, and high emotional intelligence. Strong accountability for administrative accuracy, stock control, and property maintenance reporting. Strong understanding of guest experience enhancement and complaint resolution.
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TRAVEL EXPERIENCE EXECUTIVE @ UNFORGETTABLE ESCAPADES

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 4 hours ago unforgettable.tz 10 Applied 3 Ultra Applied

Unforgettable Escapades is actively seeking a dedicated Travel Experience Executive to join our dynamic team in Dar es Salaam. This role is crucial for crafting personalized and memorable travel itineraries for our clients, ensuring every journey is seamless and unforgettable. The successful candidate will play a vital role in providing exceptional client support, from initial inquiry to post-travel follow-up, and will be instrumental in maintaining the high standards of service our company is known for. This position requires a proactive individual who is passionate about travel and committed to delivering outstanding customer experiences, contributing significantly to our mission of creating truly unforgettable escapades for our clients.

Key Requirements

1-3 years experience in travel planning or a related field Strong communication and interpersonal skills Proven experience in travel planning and client support Knowledge of Tanzania tourism is an added advantage Ability to work independently and as part of a team
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OPERATIONS MANAGER @ CONSERVE SAFARI

0 Negotiable or Not Mentioned Tanzania 6 hours ago conservesafari.com 6 Applied 2 Ultra Applied

Conserve Safari is seeking an experienced and dynamic Operations Manager to oversee the full operational rhythm of our safari camps in Tanzania. This critical leadership role involves managing staffing, logistics, supplier coordination, and ensuring exceptional guest experience delivery. You will be the linchpin that ensures every aspect of our operations runs smoothly, on time, and to our high standards, every single day. The ideal candidate will possess strong organizational skills, excellent leadership qualities, and a keen eye for detail, guaranteeing seamless execution of all camp activities.
This is an exciting opportunity to join a rapidly growing hospitality and real estate company in East Africa, offering significant opportunities for professional growth and development within an international team where your ideas and efforts genuinely make a difference. A competitive salary and health insurance are part of the compensation package.

Key Requirements

Proven experience in managing full operational rhythm, preferably in hospitality. Strong leadership skills in staffing and team management. Expertise in logistics and supply chain coordination. Demonstrated ability to deliver exceptional guest experiences. Proficiency in English, both verbal and written.
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SPA MANAGER @ ZANZIBAR WHITE SAND LUXURY VILLAS & SPA

0 Negotiable or Not Mentioned Tanzania, Zanzibar 7 hours ago whitesandvillas.com 7 Applied 5 Pro Applied

Zanzibar White Sand Luxury Villas & Spa is seeking an experienced Spa Manager to lead its luxury wellness operations and deliver exceptional guest experiences. The successful candidate will oversee all aspects of spa operations, including daily management, coordination with other departments to ensure seamless guest experiences, and the management of inventory, stock control, and procurement activities. Emphasis will be placed on maintaining high hygiene, cleanliness, and safety standards.

This role also involves ensuring exceptional guest service and personalized wellness experiences, handling guest inquiries and complaints professionally, and developing new wellness concepts aligned with guest preferences and industry trends. The Spa Manager will recruit, train, and develop spa staff, conduct performance evaluations, foster a positive workplace culture, and monitor budgets and control operational costs, contributing to the financial success of the spa.

Key Requirements

Minimum 3–5 years of experience in spa and wellness operations Previous experience in a similar leadership role within a luxury hotel or resort is preferred Strong understanding of spa operations, service standards, and guest relations Excellent leadership, communication, and interpersonal skills Ability to multitask and work effectively in a fast-paced environment
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RETAIL MANAGER @ HR WORLD LIMITED

0 Negotiable or Not Mentioned Tanzania 7 hours ago hrworld.co.tz 10 Applied 7 Pro Applied

HR World Limited is seeking an experienced and strategic Retail Manager on behalf of its client within the Oil and Gas industry. The successful candidate will be responsible for leading comprehensive retail operations, focusing on driving sales growth, ensuring operational excellence, and effectively managing a network of retail sites. This role is crucial for maximizing profitability and achieving high levels of customer satisfaction across all retail locations.The Retail Manager will develop and implement strategic retail plans to meet sales, profitability, and market growth objectives. Key responsibilities include overseeing the performance of retail outlets, ensuring compliance with company and industry standards, and leading retail teams to achieve operational and commercial targets. The role also involves monitoring sales performance, inventory levels, and operational efficiency, analyzing market trends, and driving customer service excellence. Additionally, the manager will be responsible for budget management, ensuring HSSEQ compliance, monitoring profitability, building stakeholder relationships, and preparing strategic reports for senior leadership.

Key Requirements

Bachelor 2019s Degree in Business Administration, Marketing, Commerce, Retail Management, or a related field. Master 2019s degree in Business Administration (MBA) or a related discipline is an added advantage. Minimum of 8 201310 years 2019 experience in retail operations, with at least 5 years in a senior management role, preferably within the Oil and Gas or related sectors. Strong understanding of retail operations, sales management, supply chain, and inventory control. Proven leadership and people management experience across multiple locations.
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PHYSIOTHERAPIST @ VERTEX GROUP OF EXPERTS

0 Negotiable or Not Mentioned Tanzania 2 days ago gmx.co.uk 12 Applied 8 Pro Applied

VERTEX GROUP OF EXPERTS, a premier healthcare provider across Tanzania Mainland & Zanzibar, is seeking dedicated Physiotherapists to join its expanding team. With health facilities located in Zanzibar, Morogoro, Makambako, and Dar es Salaam, Vertex Group Experts is committed to offering comprehensive rehabilitation services to improve the quality of life for its patients. These roles are crucial in helping patients regain mobility, reduce pain, and recover from injuries or illnesses. There are 4 positions available for Physiotherapists. The successful candidates will be responsible for evaluating patients' physical conditions, developing personalized treatment plans, and delivering therapeutic exercises and interventions. We are looking for passionate professionals with strong clinical skills and a commitment to patient recovery and well-being in our varied locations across Tanzania.

Key Requirements

Minimum qualification relevant to the position (e.g., Diploma/Degree in Physiotherapy) Active practicing license issued by the relevant regulatory body (e.g., Allied Health Professionals Council) Minimum working experience of one (1) year in a clinical physiotherapy setting Good communication skills and teamwork spirit Ability to work effectively in a busy clinical environment, managing diverse patient cases
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MEDICAL ATTENDANT (4 VACANCIES) @ ST. NATHAN'S MTEWELE HOSPITAL

0 Negotiable or Not Mentioned Tanzania, Njombe 3 days ago mtewelehospital.co.tz 12 Applied 4 Ultra Applied

St. Nathan's Mtewele Hospital has four (4) openings for Medical Attendants to join our dedicated team in Njombe, Tanzania. This role is essential for supporting the daily operations of the hospital, assisting patients with non-medical needs, and ensuring a smooth and efficient workflow. Medical Attendants are crucial in maintaining a clean, safe, and welcoming environment for patients and visitors. We are searching for individuals who are reliable, compassionate, and eager to contribute to a positive healthcare experience. Be a part of our mission to serve the community and prioritize health. There are 4 vacancies available for this position.

Key Requirements

Relevant qualification (e.g., certificate in healthcare support or first aid) from a recognized institution Good communication skills to assist patients and staff effectively Basic computer skills for administrative tasks and record-keeping Strong commitment to supporting healthcare operations and patient well-being Respectful demeanor towards patients, visitors, and colleagues
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SPA MANAGER @ JAZ ELITE AURORA

0 Negotiable or Not Mentioned Tanzania 4 days ago jazhotels.com 10 Applied 7 Pro Applied

Jaz Elite Aurora is looking for an experienced Spa Manager to lead its luxurious spa and wellness center. This role is responsible for the overall operation, management, and strategic development of the spa, ensuring an exceptional and rejuvenating experience for all guests. The Spa Manager will oversee treatments, facilities, retail operations, and staff, upholding the highest standards of service and professionalism consistent with a 5-star luxury hotel. This position is crucial in maintaining the hotel's reputation for premium wellness offerings.Key responsibilities include managing spa budgets, optimizing revenue, developing innovative treatment menus, and ensuring the spa environment is pristine and relaxing. The manager will lead and inspire a team of therapists and front-of-house staff, providing continuous training and fostering a culture of excellence. A strong focus on guest satisfaction, operational efficiency, and adherence to health and safety protocols is essential for this role.

Key Requirements

Minimum 3-5 years of experience as a Spa Manager in a luxury hotel or resort. Extensive knowledge of spa treatments, therapies, and wellness trends. Demonstrated ability to manage spa operations, including budgeting and sales. Strong leadership, team management, and training skills. Excellent customer service and interpersonal communication.
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FOOD & BEVERAGE MANAGER @ JAZ AMALUNA

0 Negotiable or Not Mentioned Tanzania 4 days ago jazhotels.com 14 Applied 10 Pro Applied

Jaz Amaluna is seeking an accomplished Food & Beverage Manager to lead its culinary and service teams. This critical role involves overseeing all food and beverage operations, including restaurants, bars, banqueting, and in-room dining, to deliver a world-class dining experience for guests. The manager will be responsible for setting and maintaining high standards of service, quality, and hygiene, ensuring profitability, and enhancing guest satisfaction in line with the hotel's 5-star luxury brand. This position plays a key part in maintaining Jaz Amaluna's reputation as a leading hospitality destination.The successful candidate will be a dynamic leader with a strong passion for food and beverage excellence. Responsibilities include menu development, staff training and development, budget management, inventory control, and ensuring compliance with all operational standards. They will also be tasked with fostering a collaborative and high-performing team environment, implementing innovative concepts, and continuously seeking opportunities to improve the guest experience.

Key Requirements

Minimum 5 years of experience as a Food & Beverage Manager in a luxury hotel. Comprehensive knowledge of F&B operations, cost control, and financial management. Proven ability to lead, motivate, and develop a large team. Exceptional guest service and communication skills. Strong understanding of culinary trends and beverage programs.
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CUSTOMER SERVICE MANAGER @ MARSJSSTD

0 Negotiable or Not Mentioned Tanzania, Zanzibar 7 days ago marsjssitd.co.tz 10 Applied 7 Pro Applied

A leading private hospital in Zanzibar is looking for an experienced and dynamic Customer Service Manager to lead and strengthen our patient service operations. With a high-volume patient flow of 300-400 customers daily, the manager will be responsible for overseeing the front office team and developing comprehensive customer service strategies and standards. You will be expected to monitor patient satisfaction closely and ensure that every individual receives exceptional service during their visit.

Beyond team supervision, the role involves training, mentoring, and evaluating staff to maintain high performance and service standards. You will handle escalated complaints professionally, prepare detailed reports on service trends, and work closely with hospital management to implement improvement initiatives. This leadership role is vital for fostering a positive, service-oriented culture that aligns with the hospital's values of excellence, integrity, and teamwork.

Key Requirements

Bachelor's Degree in Business Administration, Healthcare Management, or Public Relations. Minimum of 4-6 years of experience in customer service management. Proven experience within the healthcare or hospitality sectors. Strong leadership and team management skills to direct a front office team. Excellent communication, conflict resolution, and organizational abilities.
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