0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
9 Applied 6 Pro Applied
Marsjsstd Private Hospital is inviting applications from passionate and innovative individuals for the position of Customer Experience Officer in Zanzibar. The core mission of this role is to enhance patient satisfaction and ensure overall service excellence within our established healthcare environment. As a creative and service-driven professional, you will identify opportunities for continuous improvement and implement strategies that put the patient first, ensuring every interaction reflects the hospital's core values.
You will be responsible for analyzing patient feedback and reporting on service quality principles to help the hospital maintain its reputation for excellence. This role requires high levels of professionalism, attention to detail, and the ability to build strong interpersonal relationships with both patients and clinical staff. If you are a dedicated professional who is passionate about improving the patient journey in a healthcare setting, we encourage you to apply for this full-time role.
Key Requirements
Bachelor's Degree in Customer Experience, Business, or a related field.
Deep understanding of patient satisfaction and service quality principles.
Strong interpersonal and relationship-building skills.
Ability to identify opportunities for continuous process improvement.
High level of professionalism and meticulous attention to detail.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
7 Applied 5 Pro Applied
Marsjsstd Private Hospital in Zanzibar is seeking a professional, compassionate, and highly organized Customer Service Officer to join our dedicated healthcare team. This role is central to our daily operations, as the hospital serves between 300 to 400 patients and clients each day. You will be the first point of contact, responsible for welcoming and assisting patients, coordinating appointments, and handling various inquiries, complaints, and follow-ups with empathy and efficiency.
In this position, you will guide patients through registration, billing, and service procedures while maintaining accurate records and feedback to improve service standards. The successful candidate will work in a fast-paced environment, ensuring an excellent patient experience and upholding the hospital's reputation for quality care. This is a full-time position located in Zanzibar, requiring a candidate who can maintain a patient-centered approach and professional demeanor at all times.
Key Requirements
Diploma or Bachelor's Degree in Customer Service, Business Administration, or Healthcare Administration.
Minimum of 2 years of experience in customer service, preferably in a hospital environment.
Excellent communication and interpersonal skills to interact with diverse patients.
Strong problem-solving abilities and the capacity to work under pressure.
Computer literacy and familiarity with modern hospital information systems.
0 Negotiable or Not Mentioned
Tanzania
7 days ago
firsthousing.co.tz
33 Applied 23 Pro Applied
First Housing Tanzania is seeking experienced Relationship Officers and Managers to join their dynamic team. The successful candidates will be responsible for managing and growing a portfolio of clients by providing exceptional service and expert advice on a wide range of banking products. This role requires a professional who is deeply familiar with the banking landscape and can effectively communicate value propositions to both existing and potential customers. Key responsibilities include maintaining strong relationships with clients, understanding their financial goals, and recommending appropriate banking solutions to help them achieve those objectives. Applicants must have a minimum of three years of experience in customer relationship management and a thorough understanding of the financial sector. The role demands proactive engagement and a commitment to delivering high-quality results in a competitive market.
Key Requirements
Minimum of 3 years of experience in customer relationship management within the banking sector.
Extensive knowledge and understanding of various banking products and financial services.
Proven ability to build and maintain long-term professional relationships with clients.
Strong analytical skills to assess client needs and provide tailored financial solutions.
Excellent verbal and written communication skills in English and preferably Swahili.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
14 Applied 1 Casual Applied
A leading private hospital in Zanzibar is looking for an experienced and dynamic Customer Service Manager to lead and strengthen our patient service operations. With a high-volume patient flow of 300-400 customers daily, the manager will be responsible for overseeing the front office team and developing comprehensive customer service strategies and standards. You will be expected to monitor patient satisfaction closely and ensure that every individual receives exceptional service during their visit.
Beyond team supervision, the role involves training, mentoring, and evaluating staff to maintain high performance and service standards. You will handle escalated complaints professionally, prepare detailed reports on service trends, and work closely with hospital management to implement improvement initiatives. This leadership role is vital for fostering a positive, service-oriented culture that aligns with the hospital's values of excellence, integrity, and teamwork.
Key Requirements
Bachelor's Degree in Business Administration, Healthcare Management, or Public Relations.
Minimum of 4-6 years of experience in customer service management.
Proven experience within the healthcare or hospitality sectors.
Strong leadership and team management skills to direct a front office team.
Excellent communication, conflict resolution, and organizational abilities.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
7 days ago
hertucompanyltd.co.tz
12 Applied 1 Casual Applied
Join HERTU Mushrooms Initiative and be part of a mission-driven agribusiness transforming lives through sustainable mushroom farming, nutrition improvement, and income generation. As a Sales Representative, you will play a crucial role in expanding our market presence and promoting our core values of health and sustainability across the region. This is an exciting opportunity for individuals who are passionate about agriculture and community development to make a real impact while growing their professional sales career. The role is primarily field-based, requiring active engagement with potential customers and stakeholders throughout Dar es Salaam. Candidates will be responsible for identifying new market opportunities, managing customer accounts, and providing feedback on market trends to the management team. The position is based at our headquarters on Mwinjuma Road, Mwinanyamala Komakoma, within the NHC Building - Bashara Complex, but requires extensive travel to various wards and districts within the city.
Key Requirements
Proven experience in sales or marketing, preferably within the agriculture or food industry.
Excellent communication and interpersonal skills to effectively build relationships with diverse clients.
Ability to work independently and manage a field-based schedule efficiently.
Strong understanding of mushroom farming or a willingness to learn about sustainable agribusiness.
Goal-oriented mindset with a track record of meeting or exceeding sales targets.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
7 days ago
keewaytz.com
21 Applied 15 Pro Applied
Join our team at Automotive as a Telesales Person based in Dar es Salaam. In this role, you will be responsible for making outbound calls to both prospective and existing customers to explain our range of automotive products and services. You will act as the primary point of contact, identifying customer needs, answering questions, and recommending the most suitable solutions to ensure customer satisfaction and drive business growth.
Your daily activities will involve following up on leads, maintaining strong customer relationships, and accurately recording all sales activities in our company database or CRM system. We are looking for a goal-oriented individual who can consistently meet or exceed daily, weekly, and monthly sales targets while providing exceptional service. This is a great opportunity for a professional with 1-2 years of experience in sales and marketing to advance their career within the dynamic automotive industry.
Key Requirements
1-2 years of experience in sales and marketing or telemarketing roles.
Strong communication and interpersonal skills to engage effectively with customers.
Proven persuasion and negotiation abilities to drive sales and close deals.
Customer service orientation with a helpful and problem-solving mindset.
Proficiency in using CRM software or sales databases for recording activities.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
7 days ago
ymail.com
12 Applied 8 Pro Applied
Join our vibrant bakery team in Dar es Salaam as a Bakery Attendant, where you will help deliver excellent customer service in a fast-paced environment. We are hiring 15 energetic and presentable female attendants to welcome customers, process orders, and manage payments professionally. Your role is crucial in creating a positive atmosphere for our guests while ensuring the service area remains clean, organized, and inviting.
In addition to front-end service, you will promote our bakery products, handle customer inquiries, and support daily operations to ensure a seamless experience for every visitor. This is an excellent opportunity for young, team-oriented individuals who are passionate about hospitality and retail service. Candidates must be able to work well in a team and maintain high standards of customer care and operational efficiency throughout their shift.
Key Requirements
Female applicants only as per operational requirements.
Age between 18 and 28 years.
Minimum O-Level education or higher.
Good communication and interpersonal skills.
Energetic, presentable, and team-oriented personality.
0 Negotiable or Not Mentioned
Tanzania
8 days ago
selectglobal.co.in
7 Applied 1 Casual Applied
We are looking for an experienced customer service leader to build and scale a high-performing Customer Success function for a fast-growing device financing business. This role is pivotal in shaping the customer experience strategy from the ground up, ensuring that clients receive top-tier support and value throughout their journey with the company. The successful candidate will be responsible for defining the operational roadmap and creating a culture of excellence within the support team. The successful candidate will oversee large-scale call center operations and drive operational excellence across multiple touchpoints. You will work closely with other departments to align customer success initiatives with broader business goals, leveraging your analytical skills to improve service delivery and customer retention in the competitive fintech landscape of Tanzania. This position offers a unique opportunity to lead a critical business unit during a period of rapid expansion and high impact.
Key Requirements
7+ years' experience in Customer Success, Customer Care, Contact Center, or Service Operations
3+ years in a leadership role
Proven experience managing and scaling large call center operations
Background in fintech, banking, telecom, PAYGO, e-commerce, or technology companies
Strong leadership and analytical skills
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
8 days ago
gmail.com
9 Applied 3 Ultra Applied
Care & Cure Medical Centre is hiring a Front Office Coordinator (Receptionist) to be the first point of contact for our patients and visitors. In this role, you will represent the heart of our patient experience, greeting individuals with a smile and ensuring a smooth administrative flow from the moment they arrive. Your duties will include managing appointments, handling patient inquiries, and maintaining the reception area's professional atmosphere.
As a key member of our administrative team, you will bridge the gap between patients and medical staff, ensuring that all information is processed accurately and efficiently. We are looking for an individual who embodies our values of care and commitment. If you are organized, friendly, and ready to contribute to a positive healthcare environment at our Dar es Salaam branch, we encourage you to apply for this vital role.
Key Requirements
Certificate or Diploma in Front Office Operations, Secretarial Studies, or Hospitality.
Previous experience as a receptionist or in a customer-facing role.
Professional appearance and a friendly, welcoming demeanor.
Excellent communication skills in both English and Swahili.
Strong organizational skills and the ability to multitask efficiently.
0 Negotiable or Not Mentioned
Tanzania
8 days ago
coastal.co.tz
8 Applied 2 Ultra Applied
Coastal Aviation is Tanzania's premier aviation company, renowned for its pioneering scheduled flying safari concept across East Africa. Established in 1987, the company has grown into a leading regional airline connecting travelers to over 40 destinations including national parks, private airstrips, and remote locations. The company maintains a modern fleet consisting of Cessna Grand Caravan C208B and Pilatus PC-12 aircraft, ensuring high safety and service standards across its regional routes. This role encompasses operations in major hubs including Dar es Salaam and Arusha, Tanzania. As the Charter Division Manager, you will lead the charter sales and operational coordination efforts to drive business growth. Key responsibilities include building and maintaining client relationships, managing corporate aviation services, and coordinating specialized flights for luxury safaris, medical evacuations, and international conservation organizations. You will be expected to work independently to reach performance targets while ensuring excellent customer service delivery across all charter operations.
Key Requirements
Bachelor’s Degree in Business Administration, Marketing, Tourism, Aviation, or a related field
Proven experience in charter sales and charter operations within Tanzania
Strong communication, negotiation, and relationship-building skills
Ability to work independently and achieve performance targets
Excellent organizational and customer service skills