0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
9 Applied 6 Pro Applied
Marsjsstd Private Hospital is inviting applications from passionate and innovative individuals for the position of Customer Experience Officer in Zanzibar. The core mission of this role is to enhance patient satisfaction and ensure overall service excellence within our established healthcare environment. As a creative and service-driven professional, you will identify opportunities for continuous improvement and implement strategies that put the patient first, ensuring every interaction reflects the hospital's core values.
You will be responsible for analyzing patient feedback and reporting on service quality principles to help the hospital maintain its reputation for excellence. This role requires high levels of professionalism, attention to detail, and the ability to build strong interpersonal relationships with both patients and clinical staff. If you are a dedicated professional who is passionate about improving the patient journey in a healthcare setting, we encourage you to apply for this full-time role.
Key Requirements
Bachelor's Degree in Customer Experience, Business, or a related field.
Deep understanding of patient satisfaction and service quality principles.
Strong interpersonal and relationship-building skills.
Ability to identify opportunities for continuous process improvement.
High level of professionalism and meticulous attention to detail.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
7 Applied 5 Pro Applied
Marsjsstd Private Hospital in Zanzibar is seeking a professional, compassionate, and highly organized Customer Service Officer to join our dedicated healthcare team. This role is central to our daily operations, as the hospital serves between 300 to 400 patients and clients each day. You will be the first point of contact, responsible for welcoming and assisting patients, coordinating appointments, and handling various inquiries, complaints, and follow-ups with empathy and efficiency.
In this position, you will guide patients through registration, billing, and service procedures while maintaining accurate records and feedback to improve service standards. The successful candidate will work in a fast-paced environment, ensuring an excellent patient experience and upholding the hospital's reputation for quality care. This is a full-time position located in Zanzibar, requiring a candidate who can maintain a patient-centered approach and professional demeanor at all times.
Key Requirements
Diploma or Bachelor's Degree in Customer Service, Business Administration, or Healthcare Administration.
Minimum of 2 years of experience in customer service, preferably in a hospital environment.
Excellent communication and interpersonal skills to interact with diverse patients.
Strong problem-solving abilities and the capacity to work under pressure.
Computer literacy and familiarity with modern hospital information systems.
0 Negotiable or Not Mentioned
Tanzania
8 days ago
selectglobal.co.in
7 Applied 5 Pro Applied
We are looking for an experienced customer service leader to build and scale a high-performing Customer Success function for a fast-growing device financing business. This role is pivotal in shaping the customer experience strategy from the ground up, ensuring that clients receive top-tier support and value throughout their journey with the company. The successful candidate will be responsible for defining the operational roadmap and creating a culture of excellence within the support team. The successful candidate will oversee large-scale call center operations and drive operational excellence across multiple touchpoints. You will work closely with other departments to align customer success initiatives with broader business goals, leveraging your analytical skills to improve service delivery and customer retention in the competitive fintech landscape of Tanzania. This position offers a unique opportunity to lead a critical business unit during a period of rapid expansion and high impact.
Key Requirements
7+ years' experience in Customer Success, Customer Care, Contact Center, or Service Operations
3+ years in a leadership role
Proven experience managing and scaling large call center operations
Background in fintech, banking, telecom, PAYGO, e-commerce, or technology companies
Strong leadership and analytical skills
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
8 days ago
zurkt.com
5 Applied 4 Pro Applied
We are hiring a Customs Clearance Officer to manage our logistics and importation processes in Dar es Salaam. This role is central to our supply chain operations, requiring a thorough understanding of TRA and TANCIS procedures. You will be responsible for ensuring that all goods are cleared efficiently, accurately, and in compliance with local regulations. The candidate must be a strong problem-solver capable of navigating complex customs hurdles and communicating effectively with various regulatory bodies to maintain the flow of our business operations.
Joining Zurkt as a Customs Clearance Officer means becoming part of a professional and fast-paced environment where logistics expertise is highly valued. While relevant experience is an added advantage, we are looking for individuals with a solid educational background in customs, logistics, or supply chain management. This role provides a stable career path with opportunities for growth and development within a team that prioritizes excellence in operational efficiency and compliance.
Key Requirements
Diploma or Bachelor's Degree in Customs, Logistics, Supply Chain, or related field.
Familiarity with Tanzania Revenue Authority (TRA) regulations.
Proficiency in TANCIS and related customs clearance software.
Strong problem-solving and communication skills.
Relevant working experience in a clearing and forwarding environment.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
8 days ago
zurkt.com
26 Applied 18 Pro Applied
Zurkt is hiring a Customs Clearance Officer to be based in Dar es Salaam. This role is essential for ensuring the smooth and efficient flow of goods through customs by managing TRA and TANCIS procedures effectively. We are looking for individuals with strong problem-solving skills and a solid understanding of logistics and supply chain operations to minimize delays and ensure compliance with all regulatory requirements. As a Customs Clearance Officer, you will be responsible for preparing and submitting all necessary documentation to customs authorities and coordinating with various stakeholders, including port authorities and freight forwarders. This role provides an excellent opportunity to work in a fast-paced professional environment with competitive compensation and performance-based growth opportunities within a structured corporate hierarchy.
Key Requirements
Diploma or Bachelor's Degree in Customs, Logistics, Supply Chain, or related field.
Familiar with TRA, TANCIS, and customs clearance procedures.
Strong problem-solving and communication skills.
Relevant working experience is an added advantage.
Thorough understanding of import/export regulations and required documentation.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
10 days ago
elrzanzibar.com
8 Applied 6 Pro Applied
ZOMA is looking for passionate Baristas to join our airport team and brew happiness for our customers. As a Barista, you will craft high-quality beverages that brighten every traveler's day, ensuring a consistent and exceptional coffee experience. This role requires a blend of technical skill, speed, and a genuine love for hospitality in one of the most exciting and high-traffic work environments available.
Being part of our team means working in a supportive atmosphere where your skills and career can grow through daily challenges and experiences. You will play a vital role in creating memorable experiences for passengers passing through Zanzibar's airport. If you have a passion for coffee and enjoy the energy of a fast-paced setting where every day brings something new, this is the perfect opportunity for you to make a positive impact.
Key Requirements
Previous experience as a barista or in a high-volume cafe environment.
Proficiency in operating professional espresso machines and coffee grinders.
Knowledge of various coffee brewing methods and standard beverage recipes.
Excellent customer service skills with a friendly and outgoing personality.
Ability to work quickly and efficiently under pressure during peak airport hours.
0 Negotiable or Not Mentioned
Tanzania
17 days ago
outlook.com
20 Applied 14 Pro Applied
As the Customer Care Officer at Lumac, you are the vital first point of contact for our valued clients. Your role is centered on delivering exceptional service by handling inquiries via telephone, WhatsApp, and email with professionalism and efficiency. You will play a key role in the sales cycle by following up on quotations, scheduling appointments, and keeping customers informed about their project status.
Beyond basic inquiries, you will be tasked with resolving customer complaints and ensuring that all feedback is handled in a way that preserves our reputation for excellence. By maintaining meticulous customer records and supporting the sales team with administrative tasks, you will ensure a seamless experience for our clients from their first interaction to the final project delivery.
Key Requirements
Diploma or Degree in a relevant field is preferred.
At least 1 year of experience in customer service or a call-center environment.
Fluent in both English and Swahili (written and spoken).
Strong verbal and written communication skills.
Ability to handle customer inquiries via WhatsApp, email, and phone professionally.
0 Negotiable or Not Mentioned
Tanzania
17 days ago
outlook.com
24 Applied 17 Pro Applied
As the first point of contact for Lumac, the Customer Care Officer plays a vital role in ensuring a positive customer experience. You will handle a high volume of inquiries via phone, WhatsApp, and email, providing timely and accurate information to prospective and existing clients. Your responsibilities include following up on quotations, scheduling appointments, and providing updates on ongoing projects.
The ideal candidate will be a problem-solver who can handle complaints with professionalism and maintain detailed customer records. By supporting the sales team and ensuring overall customer satisfaction, you contribute directly to Lumac’s reputation for excellence. Fluency in both English and Swahili is a mandatory requirement for this position.
Key Requirements
Diploma or Degree in any field (preferred).
At least 1 year of experience in customer service or call-center.
Full fluency in both English and Swahili.
Strong communication and interpersonal skills.
Ability to handle customer inquiries via phone, WhatsApp, and email.