0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
9 Applied 6 Pro Applied
A leading private hospital in Zanzibar is looking for an experienced and dynamic Customer Service Manager to lead and strengthen our patient service operations. With a high-volume patient flow of 300-400 customers daily, the manager will be responsible for overseeing the front office team and developing comprehensive customer service strategies and standards. You will be expected to monitor patient satisfaction closely and ensure that every individual receives exceptional service during their visit.
Beyond team supervision, the role involves training, mentoring, and evaluating staff to maintain high performance and service standards. You will handle escalated complaints professionally, prepare detailed reports on service trends, and work closely with hospital management to implement improvement initiatives. This leadership role is vital for fostering a positive, service-oriented culture that aligns with the hospital's values of excellence, integrity, and teamwork.
Key Requirements
Bachelor's Degree in Business Administration, Healthcare Management, or Public Relations.
Minimum of 4-6 years of experience in customer service management.
Proven experience within the healthcare or hospitality sectors.
Strong leadership and team management skills to direct a front office team.
Excellent communication, conflict resolution, and organizational abilities.
~2,800 Mentioned
Tanzania, Zanzibar
8 days ago
outlook.com
10 Applied 7 Pro Applied
An exciting opportunity is available for an experienced, charismatic, and hands-on Food & Beverage Manager to join a stunning boutique luxury resort in Zanzibar. We are seeking a passionate hospitality professional with a strong background in ultra-luxury boutique properties who understands that true luxury lies in personalised service, exceptional attention to detail, and genuine guest engagement. This is a highly operational role for a leader who thrives on the floor and plays a key role in elevating the guest experience, driving service excellence, and ensuring strong financial performance across the F&B division. The package includes USD 2,800 to 3,200 NET per month depending on experience. The successful candidate will receive a full expat package including company accommodation, flights to Zanzibar, meals, visa, and medical insurance. This is a single status contract designed for a professional ready to thrive in an exclusive island resort environment. Annual return flights are also included as part of the benefits.
Key Requirements
Proven experience as a Food & Beverage Manager within a luxury 5-star boutique hotel or resort
Strong understanding of high-end, personalised hospitality and luxury guest experiences
Previous island, remote resort, or boutique luxury property experience is required
Hands-on management style with excellent floor presence and guest interaction skills
Strong commercial acumen including budgeting, cost control, purchasing, and stock management
0 Negotiable or Not Mentioned
Tanzania, Zanzibar Michamvi Kae
11 days ago
jazhotels.com
8 Applied 6 Pro Applied
Jazhotels is seeking a dedicated Recreation Manager to join our vibrant team in Zanzibar. The successful candidate will be responsible for leading, organizing, and supervising all guest recreational activities, ensuring a fun and safe environment for visitors of all ages. This role is pivotal in creating memorable experiences for guests through well-planned daily entertainment programs, special events, and high-energy engagement activities. You will be at the heart of the guest experience, ensuring that every stay is filled with excitement and satisfaction.
In addition to activity planning, the Recreation Manager will lead and support the recreation team, fostering a culture of excellence and safety. You will oversee the maintenance of all equipment and facilities to ensure they meet high standards. A key part of the role involves interacting directly with guests to gather feedback and improve programs, as well as developing innovative new recreational concepts. The position is based in the scenic Michamvi Kae region of Zanzibar, providing a unique opportunity to work in a world-class tourism destination. Applications must be submitted by October 6, 2026.
Key Requirements
Must be a Tanzanian national
Proven experience in recreation management or a similar role within the hospitality industry
Strong leadership skills to manage and motivate a recreation team
Ability to design and supervise diverse guest entertainment programs
Excellent interpersonal and communication skills for guest interaction
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
13 days ago
safariquestadventurez.com
10 Applied 7 Pro Applied
Safari Quest Adventurez is seeking a passionate and detail-oriented Travel Consultant to join our team in Zanzibar, Tanzania. In this role, you will be responsible for guiding international and local travelers through the process of planning and booking their ideal safari and coastal adventures. You will serve as an ambassador for the wild beauty of Tanzania, crafting unique experiences that leave a lasting impression on our clients while maintaining the high standards of service our company is known for. Your primary duties will involve the creation of customized itineraries that cater to the specific needs and interests of each traveler. You will professionally handle all customer inquiries, promote our diverse range of travel packages, and foster strong relationships with both clients and local service providers. This position offers a dynamic work environment with significant opportunities for professional growth and the chance to interact with a global clientele in one of the world's most beautiful travel destinations.
Key Requirements
Diploma or Degree in Tourism, Hospitality, Business, or a related field of study.
Excellent communication and interpersonal skills to assist a diverse range of clients.
Comprehensive knowledge of Tanzania's tourism destinations, including parks and beaches.
Previous experience in sales and marketing is highly preferred for this role.
Proficiency in Microsoft Office applications and various online communication platforms.