0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
7 Applied 1 Casual Applied
Marsjsstd Private Hospital in Zanzibar is seeking a professional, compassionate, and highly organized Customer Service Officer to join our dedicated healthcare team. This role is central to our daily operations, as the hospital serves between 300 to 400 patients and clients each day. You will be the first point of contact, responsible for welcoming and assisting patients, coordinating appointments, and handling various inquiries, complaints, and follow-ups with empathy and efficiency.
In this position, you will guide patients through registration, billing, and service procedures while maintaining accurate records and feedback to improve service standards. The successful candidate will work in a fast-paced environment, ensuring an excellent patient experience and upholding the hospital's reputation for quality care. This is a full-time position located in Zanzibar, requiring a candidate who can maintain a patient-centered approach and professional demeanor at all times.
Key Requirements
Diploma or Bachelor's Degree in Customer Service, Business Administration, or Healthcare Administration.
Minimum of 2 years of experience in customer service, preferably in a hospital environment.
Excellent communication and interpersonal skills to interact with diverse patients.
Strong problem-solving abilities and the capacity to work under pressure.
Computer literacy and familiarity with modern hospital information systems.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
8 days ago
roarcapital.co.tz
7 Applied 5 Pro Applied
As a Front Desk Agent, you will be the face of Roar Capital, providing a warm welcome to guests arriving in Zanzibar. You will manage the entire check-in and check-out process, handle room assignments, and ensure that all guest records are accurately maintained in the system. Beyond administrative duties, you will act as a concierge, providing information about local attractions and ensuring guest needs are met promptly. Your professionalism and attention to detail will be key to maintaining the high service standards Roar Capital is known for.
Key Requirements
Previous experience in a similar role in the hotel industry.
High school diploma or equivalent; hospitality degree is a plus.
Strong proficiency in Property Management Systems (PMS).
Exceptional customer service and interpersonal skills.
Ability to handle stressful situations and guest complaints professionally.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
11 days ago
theresidence.com
13 Applied 9 Pro Applied
The Residence Zanzibar is looking for a professional and welcoming Receptionist to be the first point of contact for our guests. This role is crucial in creating a positive first impression and providing exceptional service throughout the guest's stay. The ideal candidate will be responsible for checking guests in and out, managing room reservations, and providing detailed information about the resort's facilities and local Zanzibar attractions. You will serve as the primary link between the guests and the resort's various services.
Candidates must be fluent in English and have previous experience in a similar role within the hospitality industry. Being a local resident and having familiarity with the PMS-Opera system are essential requirements for this position. You will work in a fast-paced environment requiring excellent multitasking and interpersonal communication skills. Additional language skills are considered a distinct advantage as they help us better serve our international guests.
Key Requirements
At least 2 years of experience in a similar position.
Strong communication and multitasking skills.
Excellent customer service abilities.
Familiar with the PMS-Opera system.
Excellent interpersonal communication skills.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
16 days ago
baronhotels.com
8 Applied 2 Ultra Applied
Baron Hotels & Resorts is seeking an experienced and visionary Area Director of Marketing to lead the group marketing function for our upcoming Baron Zanzibar property. This is a group-level leadership role specifically designed for a senior marketing professional with a proven track record in the luxury hospitality sector. The successful candidate will be responsible for developing and executing group-wide marketing strategies, driving brand positioning, and enhancing the company's reputation across key international source markets. You will lead digital marketing initiatives, social media campaigns, and content strategies while managing PR and media relations at the group level. Collaboration with Sales and Revenue teams is essential to align commercial objectives and ensure the overall success of the brand. Additionally, the role involves overseeing the pre-opening marketing plans for our expanding portfolio of upcoming luxury properties in the region.
Key Requirements
5–10+ years of marketing experience in luxury hospitality
Proven experience at an area or multi-property level
Strong command of digital marketing and brand strategy
Excellent leadership and stakeholder management skills
Ability to develop and execute group-wide marketing strategies
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
18 days ago
maisha-matamu.com
15 Applied 11 Pro Applied
Maisha Matamu Boutique is hiring professional Receptionists for both day and night shifts at our stunning Paje Beach location in Zanzibar. As the first point of contact for our guests, the Receptionist plays a critical role in embodying the beauty and simplicity of island life. You will be responsible for providing a warm welcome, managing check-ins and check-outs, and ensuring that guests feel a deep emotional connection to the local culture from the moment they arrive at our 19-suite oasis.
Working in a boutique environment requires a high degree of adaptability and attention to detail. You will assist guests in navigating their stay, offering insights into our locally sourced culinary experiences and curated antiques. This role is perfect for a hospitality professional who is passionate about sustainability and meaningful community support. Accommodation and meals are provided on-site in Zanzibar to ensure our team can fully immerse themselves in the Maisha Matamu experience.
Key Requirements
Bachelor degree in Hospitality Business Administration or equivalent.
3 - 5 years of experience as a Receptionist or Front Desk Agent.
Excellent communication and interpersonal skills.
Proficiency in using Property Management Systems (PMS) and office software.
Fluency in English; knowledge of Swahili or another language is a plus.