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CUSTOMER SERVICE OFFICER @ MARSJSSTD

0 Negotiable or Not Mentioned Tanzania, Zanzibar 7 days ago marsjssitd.co.tz 7 Applied 2 Ultra Applied

Marsjsstd Private Hospital in Zanzibar is seeking a professional, compassionate, and highly organized Customer Service Officer to join our dedicated healthcare team. This role is central to our daily operations, as the hospital serves between 300 to 400 patients and clients each day. You will be the first point of contact, responsible for welcoming and assisting patients, coordinating appointments, and handling various inquiries, complaints, and follow-ups with empathy and efficiency.

In this position, you will guide patients through registration, billing, and service procedures while maintaining accurate records and feedback to improve service standards. The successful candidate will work in a fast-paced environment, ensuring an excellent patient experience and upholding the hospital's reputation for quality care. This is a full-time position located in Zanzibar, requiring a candidate who can maintain a patient-centered approach and professional demeanor at all times.

Key Requirements

Diploma or Bachelor's Degree in Customer Service, Business Administration, or Healthcare Administration. Minimum of 2 years of experience in customer service, preferably in a hospital environment. Excellent communication and interpersonal skills to interact with diverse patients. Strong problem-solving abilities and the capacity to work under pressure. Computer literacy and familiarity with modern hospital information systems.
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FOOD & BEVERAGE MANAGER @ ROAR CAPITAL

0 Negotiable or Not Mentioned Tanzania, Zanzibar 8 days ago roarcapital.co.tz 15 Applied 2 Casual Applied

Roar Capital is seeking an experienced Food & Beverage Manager to lead our dining and beverage operations in Zanzibar. You will be responsible for overseeing all aspects of the F&B department, including staff management, menu development, and financial performance, ensuring every guest enjoys a world-class dining experience. This role requires a leader who can balance administrative duties with floor presence, mentoring staff to provide exceptional service. You will work to optimize inventory, manage supplier relationships, and ensure full compliance with all health and safety regulations.

Key Requirements

Degree or Diploma in Hospitality or F&B Management. At least 5 years of management experience in a high-volume F&B environment. Strong leadership and team management capabilities. Comprehensive knowledge of food and beverage trends. Proven track record in cost control and revenue maximization.
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SALES & MARKETING MANAGER @ ROAR CAPITAL

0 Negotiable or Not Mentioned Tanzania, Zanzibar 8 days ago roarcapital.co.tz 11 Applied 8 Pro Applied

The Sales & Marketing Manager at Roar Capital will be responsible for driving revenue and increasing brand awareness for our properties in Zanzibar. You will design and execute innovative marketing strategies, manage corporate accounts, and oversee all promotional activities to ensure the hotel remains a top choice for travelers. Your role includes analyzing market data to identify new business opportunities and adjusting strategies to stay ahead of competitors. You will collaborate closely with other departments to deliver a seamless guest experience while ensuring all marketing efforts align with the company's financial goals and brand identity.

Key Requirements

Bachelor's degree in Marketing, Hospitality, or Business. Minimum of 3-5 years experience in hotel sales and marketing. Strong understanding of the Zanzibar hospitality market. Proven ability to meet and exceed sales targets. Excellent communication and negotiation skills.
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SERVICE ATTENDANT (4 POSITIONS) @ ZOMA

0 Negotiable or Not Mentioned Tanzania, Zanzibar 10 days ago elrzanzibar.com 9 Applied 6 Pro Applied

We are seeking dedicated Service Attendants to join the ZOMA team at the airport. In this role, you will provide excellent service and make every visitor's stay exceptional by attending to their needs and maintaining a high standard of hospitality. You will be responsible for ensuring that the service area remains inviting and that all guests receive prompt and professional attention throughout their visit to our airport locations.

At ZOMA, we pride ourselves on being part of a supportive team that encourages career growth and skill development. This position is ideal for individuals who thrive in a busy environment and are eager to create positive interactions with international travelers. Join us and contribute to a team that makes a significant difference in the travel experience every single day through dedication and excellence in service.

Key Requirements

Strong commitment to excellence in customer service and guest satisfaction. Ability to work in a fast-paced, dynamic airport environment with shifting priorities. Excellent verbal communication skills in English to assist international guests. Experience in the hospitality or service industry is highly preferred. Ability to maintain a professional appearance and a positive, helpful attitude.
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