GUEST RELATIONS MANAGER @ SERENA HOTELSSubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
7 hours ago
serenahotels.com
6 Applied
The Guest Relations Manager will be responsible for overseeing the entire guest journey, ensuring that every interaction reflects the high standards of service expected at an elite establishment. The role involves managing guest feedback, coordinating special requests for VIPs, and implementing service recovery strategies to resolve any issues effectively. By collaborating with various hotel departments, the manager will ensure that all personalised services are delivered seamlessly to enhance overall guest satisfaction.
This position is essential in maintaining the reputation of the property as a premier hospitality destination. The manager will lead the guest relations team, mentoring staff to provide warm and attentive care. Furthermore, the role requires proactive management of service standards, ensuring that every guest feels valued and their specific preferences are consistently met throughout their stay.
Key Requirements
Relevant degree in Hospitality Management or related field
At least 5 years of experience in Guest Relations, Front Office or Guest Experience
Proven experience in a supervisory or management role
Strong interpersonal and communication skills
Ability to manage VIP and special occasion arrangements
OPERATIONS MANAGER @ AFRICAN SPIRITSubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
1 day ago
africa-spirit.com
12 Applied Subscriber Only
The Operations Manager will play a vital role in ensuring the seamless delivery of high-quality travel experiences for all guests. The successful candidate will coordinate daily activities, manage logistics for transfers and safari itineraries, and serve as the primary point of contact for resolving operational challenges on the ground in Zanzibar. This position requires a dedicated professional who can maintain high standards of service while managing complex scheduling and supplier relationships in a dynamic environment.
In addition to coordinating logistics, the incumbent will maintain regular communication with management, providing insights into operational efficiency and guest satisfaction levels. The role demands an individual who is proactive, highly organized, and capable of working effectively under pressure to ensure that every aspect of the client's journey is executed flawlessly. The operational scope covers the entire Zanzibar region, requiring a hands-on approach to problem-solving and service excellence.
Key Requirements
Fluent in English and French (compulsory)
Previous experience in tourism operations, logistics, or a coordination role
Strong organizational and multitasking skills
Proven ability to solve problems under pressure
Must be based in or willing to relocate to Zanzibar
ASSISTANT LODGE MANAGER @ BEACH SAFARISSubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania, Selous / Nyerere
2 days ago
beachsafari.com
16 Applied Subscriber Only
We are seeking a dedicated and experienced professional to join our operations team as an Assistant Lodge Manager. This role is essential for ensuring the seamless day-to-day functioning of our safari property, maintaining exceptional service standards, and creating unforgettable experiences for our guests. You will work in close collaboration with the Lodge Manager to oversee all aspects of the property.
The successful candidate will be tasked with coordinating various departments including Front Office, Housekeeping, Food and Beverage, and Maintenance. You will play a vital role in team leadership, ensuring that staff are motivated and that health, safety, hygiene, and security protocols are strictly followed at all times. This position requires someone who can handle guest requests with grace, manage operational administration effectively, and step in for senior management when necessary. The work location is in the beautiful Selous / Nyerere region of Tanzania.
Key Requirements
Diploma or Bachelor’s degree in Hospitality Management, Tourism, or Business Administration
Minimum 2–3 years of experience in hotel, lodge, or resort operations
Previous experience in a supervisory or team-leadership capacity
Strong leadership and interpersonal communication skills
Demonstrated ability to solve complex operational problems
CUSTOMER EXPERIENCE MANAGER @ KARIMJEE GROUPSubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
1 day ago
karimjee.com
12 Applied Subscriber Only
We are seeking a dedicated professional to lead initiatives aimed at elevating our service standards and deepening relationships with our client base. The focus is on implementing strategies that improve customer satisfaction metrics and drive long-term loyalty across our service touchpoints.
Working in Dar es Salaam, Tanzania, the manager will design end-to-end customer journey maps and resolve complex service issues. This leadership role demands a deep understanding of customer feedback mechanisms, proactive problem-solving, and the ability to foster a service-oriented culture within the organization to ensure every interaction reflects our high standards.
Key Requirements
Minimum 5 years of experience in customer experience or relationship management.
Bachelor's degree in Marketing, Communication, or Business Administration.
Proven track record of improving customer satisfaction scores.
Experience in utilizing CRM platforms to track customer interactions.
Strong leadership skills with the ability to influence cross-departmental teams.
CUSTOMER SERVICE @ FAHARI MOTORSSubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania
10 hours ago
faharimotors.co.tz
7 Applied
We are seeking a Customer Service representative who is passionate about delivering excellent experiences to our clients. In this role, you will be the first point of contact for our customers, responsible for listening to their needs, providing accurate information, and delivering effective solutions to ensure satisfaction.
Successful candidates will demonstrate patience, empathy, and a strong problem-solving mindset. You will join a supportive team dedicated to building stronger relationships with our customers and contributing to the overall success of the business. We provide a professional environment where your dedication to service excellence will be recognized and rewarded.
Key Requirements
Diploma or Bachelor Degree in Customer Care Service, Marketing, or Business Administration.
Excellent verbal and written communication skills.
Ability to listen actively and understand customer needs.
Strong problem-solving and conflict-resolution abilities.
Basic computer literacy for logging customer interactions.
ASSISTANT CHIEF ENGINEER @ MSGTOURISTICSubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
1 day ago
msgtouristic.online
9 Applied
We are seeking a highly skilled and experienced Assistant Chief Engineer to join our professional team in a prestigious hospitality setting. The successful candidate will be responsible for overseeing the maintenance, repair, and operational efficiency of all hotel facilities and equipment to ensure a seamless guest experience. The role requires a proactive approach to facility management and the ability to lead a technical team in a fast-paced environment.
Candidates will work closely with other department heads to maintain the highest standards of safety, compliance, and functionality across the property. This position is based in Zanzibar, offering a unique opportunity to contribute to the operational success of a high-end facility. The ideal applicant will demonstrate a strong commitment to quality and have a proven track record in managing technical infrastructure within the hospitality industry.
Key Requirements
Previous experience in 4 or 5-star hotels is mandatory.
Strong technical skills in mechanical, electrical, and plumbing systems.
Proven leadership abilities to manage and mentor a technical team.
Relevant degree or certification in Engineering or related field.
Strong understanding of health, safety, and fire protection regulations.
BUSINESS DEVELOPMENT EXECUTIVE @ TALENT GRID AFRICASubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
10 hours ago
talentgridafrica.com
6 Applied
The Business Development Executive will play a crucial role in expanding the commercial footprint of a major player within the Tanzanian infrastructure and construction sector. The primary objective is to identify and capitalize on new business opportunities, fostering strong corporate accounts while driving revenue growth through strategic B2B engagement. The successful candidate will represent the organization to key stakeholders in the infrastructure, construction, and logistics industries, ensuring that service solutions are effectively communicated and aligned with client project requirements.
In this capacity, the professional will be expected to conduct market analysis, manage a robust sales pipeline, and execute networking initiatives that result in long-term partnerships. The role demands an individual who is commercially driven, resilient, and capable of operating effectively in a fast-paced environment. By focusing on building credible relationships, the incumbent will directly contribute to the firm's overall success in executing large-scale earthworks and road construction projects across the region.
Key Requirements
2–3 years of proven Sales & Marketing experience
Demonstrable track record in B2B sales and business development
Diploma or Degree in Sales & Marketing, Business Administration, or a related field
Fluent in both English and Swahili languages
Exceptional negotiation, communication, and interpersonal skills
You Are Applying For Business Development Executive
CHIEF EXECUTIVE OFFICER @ WORK MASTERYSubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania
1 day ago
workmastery.co.tz
10 Applied
The successful candidate will serve as the Chief Executive Officer for a digital-first microfinance organization, tasked with steering the company toward market expansion and operational excellence. This role demands a visionary leader capable of navigating the complexities of the modern fintech landscape while ensuring sustainable growth and strong portfolio performance.
Key responsibilities include defining the strategic direction for digital product offerings, cultivating high-performance teams, and maintaining rigorous standards in risk management and regulatory adherence. The executive will also play a pivotal role in establishing industry partnerships and fostering a culture of innovation to serve our customers effectively in an evolving financial ecosystem.
Key Requirements
Proven leadership experience in the microfinance or digital lending sectors.
Demonstrated ability to build, deliver, and scale digital financial products.
Deep expertise in credit risk management and mitigation strategies.
Strong knowledge of regulatory compliance requirements within the financial industry.
Proven track record in driving profitability and portfolio quality.