CUSTOMER EXPERIENCE MANAGER @ KARIMJEE GROUPSubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
7 hours ago
karimjee.com
8 Applied
The Customer Experience Manager will oversee and elevate the end-to-end customer journey, ensuring that every interaction across all touchpoints is seamless, intuitive, and value-driven. This senior-level leadership role requires a strategic thinker who can integrate data-driven insights with human-centric design to drive customer loyalty, retention, and long-term brand equity. The successful candidate will lead cross-functional initiatives to refine service standards and implement cutting-edge technology solutions that personalize the customer experience on a group-wide scale. Reporting to senior leadership, this position demands a visionary who can navigate complex organizational structures and deliver tangible improvements in customer satisfaction metrics. The role involves managing external partnerships, overseeing large-scale CRM implementations, and ensuring that all customer-related initiatives align with the broader corporate strategy. You will be expected to champion a culture of service excellence, mentorship, and continuous improvement, ensuring that the voice of the customer is central to all product and service development cycles.
Key Requirements
Bachelor’s Degree in Business, Marketing, Information Systems, Statistics or a related discipline.
Postgraduate qualification is an added advantage.
10+ years of experience in customer experience, customer operations or CRM leadership.
Experience in customer value management including segmentation, retention, and cross-selling.
Expertise in journey mapping and voice-of-customer research.
MERCHANT DATA ANALYTICS SUPPORT @ TEF CONSULTSubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
7 hours ago
tef.co.tz
8 Applied
We are currently seeking a dedicated Merchant Data Analytics Support professional to join our team in Dar es Salaam. This role focuses on enhancing merchant performance monitoring and driving business growth through deep data insights. You will be responsible for managing complex datasets, identifying trends, and presenting findings that influence strategic decision-making.
The ideal candidate will be instrumental in bridging the gap between raw data and actionable business strategies. By utilizing advanced analytical tools and technical expertise, you will ensure that our merchant services remain competitive and efficient. This position offers a dynamic environment for those passionate about data-driven decision-making and performance optimization in the telecommunications and data sectors.
Key Requirements
Bachelor’s Degree in Computer Science, Data Science, IT, or Telecommunications Engineering
SQL Certification
Minimum 2+ years of professional commercial experience
Strong Microsoft Excel skills
Strong analytical and strategic thinking abilities
You Are Applying For Merchant Data Analytics Support
GUEST RELATIONS MANAGER @ SERENA HOTELSSubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
12 hours ago
serenahotels.com
8 Applied
The Guest Relations Manager will be responsible for overseeing the entire guest journey, ensuring that every interaction reflects the high standards of service expected at an elite establishment. The role involves managing guest feedback, coordinating special requests for VIPs, and implementing service recovery strategies to resolve any issues effectively. By collaborating with various hotel departments, the manager will ensure that all personalised services are delivered seamlessly to enhance overall guest satisfaction.
This position is essential in maintaining the reputation of the property as a premier hospitality destination. The manager will lead the guest relations team, mentoring staff to provide warm and attentive care. Furthermore, the role requires proactive management of service standards, ensuring that every guest feels valued and their specific preferences are consistently met throughout their stay.
Key Requirements
Relevant degree in Hospitality Management or related field
At least 5 years of experience in Guest Relations, Front Office or Guest Experience
Proven experience in a supervisory or management role
Strong interpersonal and communication skills
Ability to manage VIP and special occasion arrangements
TRADE FINANCE MANAGER @ BANK OF AFRICASubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania
4 hours ago
boatanzania.co.tz
3 Applied
The successful candidate will be responsible for driving, structuring, and managing a robust trade finance portfolio, specifically focusing on off-balance sheet contingent liabilities across approved sectors. The role involves generating non-funded income and providing comprehensive support to the business team in planning and executing sales strategies to maximize both new and repeat business. You will be expected to oversee the end-to-end processing of various trade products including letters of credit, documentary collections, bills avalisation, and guarantees, ensuring high standards of operational efficiency and risk management.
Furthermore, the position requires active collaboration with various internal departments to streamline processes, improve turnaround times, and establish effective service level agreements. You will be tasked with managing regional trade activities, monitoring quantitative and qualitative performance metrics, and providing strategic insights to senior leadership. Additionally, the role involves team management, staff training, and conducting workshops to enhance trade finance capabilities, while actively promoting the institution's trade services through formal presentations and client business development initiatives.
Key Requirements
Bachelor's degree in Finance, Marketing, Commerce, or Banking
Minimum 5 years of experience in banking or trade finance operations
Advanced proficiency in Export and Import Letters of Credit
Strong understanding of international trade regulations and compliance
Proven ability to manage credit applications and risk assessments
HEAD OF MARKETING (REAL ESTATE) @ VIRGIN PLAZA LIMITEDSubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
12 hours ago
vivatowers.com
10 Applied
The organization is seeking a strategic and visionary Head of Marketing specialized in the real estate sector. This individual will be responsible for spearheading comprehensive marketing initiatives designed to increase brand presence, attract high-quality tenants, and drive sales performance across the entire real estate portfolio. The successful candidate will leverage deep industry knowledge to craft campaigns that resonate with our target market while ensuring all marketing efforts align with overarching business goals.
In this leadership capacity, the role holder will coordinate closely with cross-functional teams, including sales, leasing, and operations, to ensure a unified approach to market positioning. This position requires an individual who thrives in a fast-paced environment and possesses the ability to analyze market trends, track campaign performance, and pivot strategies to maximize engagement and growth. The role is based in Dar es Salaam and demands a commitment to maintaining the high standards associated with our iconic property developments.
Key Requirements
Bachelor’s degree in Marketing, Business Administration, Real Estate, or a related field.
Minimum of 5+ years of professional experience in real estate marketing or a closely related industry.
Proven track record in leadership and effective team management.
Strong strategic planning and analytical capabilities.
Excellent communication and interpersonal skills for stakeholder management.
You Are Applying For Head of Marketing (Real Estate)
ZONAL RELATIONSHIP EXECUTIVE (ZANZIBAR ZONE) @ JUBILEE LIFE INSURANCESubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania, Unguja & Pemba
12 hours ago
jubileelifeinsurance.co.tz
9 Applied
The Zonal Relationship Executive will be responsible for driving sales growth and establishing a robust field structure for Alternative Channels products across the Zanzibar zone. This position focuses on managing the distribution of VodaBima Group Life Cover, Rafiki Group Life, and Group Funeral Cover by coordinating with unit managers to maximize productivity.
Operating across the regions of Unguja and Pemba, the individual will serve as the primary link between the field force and the Zonal Relationship Officer. Success in this role requires a disciplined approach to target achievement, continuous recruitment of sales talent, and proactive maintenance of client relationships through diligent service and accurate documentation.
Key Requirements
Diploma or Degree in any relevant field.
At least 1 year of field sales experience.
Demonstrated ability to meet and exceed sales targets.
Excellent verbal and written communication skills.
Strong organizational and planning capabilities.
BUSINESS DEVELOPMENT MANAGER @ BETTERCAREERSubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
15 hours ago
bettercareer.co.tz
10 Applied
We are seeking a results-oriented Business Development Manager to join our growing team. The primary focus of this role is to drive revenue by identifying, engaging, and converting prospective clients within the interior design sector. We value candidates who possess a tenacious spirit and a proven track record in transforming leads into signed business agreements.
The successful candidate will be expected to conduct outreach, facilitate high-level meetings, and demonstrate the tangible value of our offerings. This is a role for a closer who is comfortable navigating objections and managing the entire sales cycle from initial contact to contract signature. The role is based in Dar es Salaam and involves identifying decision-makers and negotiating commission-based projects.
Key Requirements
Proven experience in business development or a related sales role
Exceptional ability to identify and connect with key decision-makers
Strong negotiation and closing skills
Demonstrated history of meeting or exceeding sales targets
Ability to articulate value propositions effectively
PRICING & PRODUCT HEAD @ KARIMJEE GROUPSubscribe to any package to know who is hiring
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
7 hours ago
karimjee.com
5 Applied
The Pricing & Product Head will lead strategic pricing initiatives, ensuring margin integrity and competitive positioning across multiple business units. This role involves designing and implementing pricing governance frameworks, managing complex financial models, and overseeing commercial policy development to drive sustainable revenue growth.
The successful candidate will oversee pricing policies for franchise, distribution, and service models. Key responsibilities include ensuring compliance with internal governance standards, conducting deep-dive market analysis using advanced analytical tools, and coordinating with cross-functional leadership to refine product offerings in alignment with group objectives.
Key Requirements
Bachelor’s Degree in Business, Finance, Economics, Statistics, Commerce or Engineering.
CPA, ACCA, CFA or a pricing certification is strongly preferred.
MBA is an added advantage.
10+ years of experience in pricing strategy, commercial finance, or product and portfolio management.
Proven ability to build and implement margin-floor or pricing-governance frameworks.