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CUSTOMER SERVICE / CALL CENTER AGENT @ GREAT WALL TOBACCO COMPANY (T) LIMITED

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 17 days ago outlook.com 29 Applied 20 Pro Applied

Great Wall Tobacco Company (T) Limited is seeking a motivated and results-driven Customer Service / Call Center Agent to join its growing team in Tanzania. Based in Mikocheni, Dar es Salaam, the successful candidate will be responsible for supporting customers, distributors, and retailers by handling inquiries, resolving issues, coordinating orders, and maintaining excellent customer relationships. This role serves as a vital link between the company and its market, requiring a professional who can represent the brand with integrity and efficiency.

The daily duties involve answering inbound customer calls and messages, tracking orders, and coordinating logistics processes to ensure timely delivery and customer satisfaction. The agent will also be expected to maintain accurate records in CRM systems, prepare regular customer service updates, and meet specific response-time targets. This fast-paced environment requires someone who can handle complaints calmly and escalate complex issues when necessary to maintain high standards of service delivery.

Key Requirements

Female candidate aged between 25–30 years. Diploma or Bachelor’s Degree in Business Administration or a related field. Proven experience in a customer service or call center environment. Strong verbal and written communication skills in both English and Kiswahili. High level of computer literacy and proficiency in common office applications.
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FRONT DESK OFFICER / RECEPTIONIST – 1 POSITION @ DENTONS EALC

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 18 days ago dentons.co.tz 10 Applied 3 Ultra Applied

Dentons EALC is seeking a professional and organized Front Desk Officer/Receptionist to manage front office operations and support day-to-day administrative functions. The successful candidate will serve as the first point of contact for clients and visitors, ensuring a welcoming environment and efficient handling of all communications. The role involves managing mail, parcels, and courier services while maintaining accurate records and logbooks.

Additionally, the officer will coordinate travel arrangements for staff and visitors and oversee office maintenance, contributing to the overall operational excellence of the firm. The individual will be responsible for the professional handling of incoming calls and ensuring the reception area remains functional and presentable. This position is vital for the smooth flow of correspondence and administrative support within the organization.

Key Requirements

Bachelor’s Degree or Diploma in Business Administration or a related field. Minimum of 3 years’ relevant experience in front desk or customer service roles. Strong communication skills in both English and Kiswahili. Excellent organizational and time management skills. Proficiency in Microsoft Office 365.
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OPERATIONS OFFICER (ADMIN FUNCTION) @ VIVA DIGITAL CENTER

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 19 days ago gmail.com 15 Applied 11 Pro Applied

VIVA Digital Center is seeking an energetic Operations Officer to manage administrative functions within our dynamic learning hub. This role focuses on empowering youth through practical business and ICT skills, requiring a candidate who can handle office coordination and student engagement effectively. Responsibilities include managing daily administrative tasks, supporting marketing initiatives, and maintaining accurate financial records. The ideal candidate will be a recent graduate with a passion for community development and organizational excellence. The successful candidate will work in a fast-paced environment where they will be the primary point of contact for students and visitors. This position is highly suitable for individuals residing in Dar es Salaam who are eager to kickstart their career in business administration and marketing. You will be part of a team committed to innovation and digital empowerment.

Key Requirements

Diploma in Business Administration, Marketing, Public Administration, or a related field. Graduated within the last 1–3 years. Strong communication and organizational skills. Basic ICT proficiency including MS Office, email, and digital filing systems. Interest in youth development, training, and community engagement.
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