0 Negotiable or Not Mentioned
Kenya, Nairobi
6 days ago
solvoglobal.com
546 Views
Solvo Global is actively seeking a dedicated Customer Service Representative to join our expanding team in Nairobi, Kenya. As the primary point of contact for our clients, you will be responsible for handling inquiries, providing detailed product information, and resolving issues with a professional and positive attitude. This role is ideal for individuals who are passionate about helping others and can navigate complex customer interactions with ease and efficiency while maintaining high standards of service quality. Within this fast-paced BPO environment, you will collaborate with team members to ensure consistent service delivery and operational success. The position requires a candidate who can remain proactive and maintain an excellent level of communication throughout their shift. By joining the team, you will have the opportunity to grow your career within a global organization that values professional development, empathy, and customer satisfaction. The role focuses on delivering exceptional support through various channels, ensuring every customer interaction reflects the company's commitment to excellence.
Key Requirements
Excellent verbal and written communication skills in English.
A customer-focused mindset with a proactive approach to helping others.
Strong problem-solving abilities and attention to detail.
Previous experience in a customer service or call center environment.
Ability to work effectively in a high-pressure BPO setting.
Proficiency in basic computer applications and CRM software.
High school diploma or equivalent educational background.
Strong multitasking and time-management skills.
A professional and empathetic attitude when handling client inquiries.
Availability to work flexible shifts and weekend hours.
0 Negotiable or Not Mentioned
Kenya
5 days ago
solvoglobal.com
393 Views
The Customer Service Representative (CSR) role based in Kenya is designed for individuals who are passionate about delivering exceptional customer experiences. In this position, you will serve as the primary point of contact for customer inquiries via telephone, providing empathetic and solution-driven support. Your core responsibilities involve active listening to understand customer concerns, offering clear and accurate resolutions, and professionally handling escalations to ensure a positive resolution process. You will be expected to apply critical thinking to troubleshoot issues and approve adjustments or returns within established company guidelines while conducting necessary follow-ups to ensure full satisfaction.
Beyond direct customer support, this role emphasizes integrity and collaboration. You will maintain strict confidentiality of customer information and stay updated on all product developments, policies, and procedures. Working closely with your teammates and leadership, you will contribute to the improvement of service delivery processes and participate in ongoing training opportunities. This is an excellent opportunity for a proactive, tech-savvy individual to thrive in a fast-paced, goal-oriented environment where service excellence and accountability are highly valued.
Key Requirements
Minimum 1 year of customer service experience in call center, retail, or hospitality environments.
Strong verbal and written communication skills with a focus on de-escalation techniques.
A proactive problem-solving mindset with the ability to adapt to changing situations.
High levels of personal integrity, accountability, and reliability in handling customer data.
Ability to perform effectively in a fast-paced and goal-oriented service environment.
Tech-savvy with the proficiency to multitask across multiple software systems simultaneously.
Demonstrated ability to handle professional escalations and maintain composure under pressure.
Strong active listening skills to accurately identify and address customer needs.
Commitment to participating in ongoing training and professional development sessions.
Ability to work collaboratively within a team to improve overall service delivery processes.
Proficiency in English to interact clearly with a diverse customer base.
0 Negotiable or Not Mentioned
Kenya
5 days ago
solvoglobal.com
556 Views
Join our team as a Customer Service Representative in Kenya, where you will be at the forefront of providing exceptional support to our global clientele. In this role, you will be responsible for managing a variety of customer inquiries through multiple channels including phone, email, and live chat. You will play a vital role in resolving issues promptly, providing accurate product information, and ensuring every customer interaction ends on a positive note.
We offer a dynamic and multicultural work environment that fosters professional growth and continuous learning. As part of our team, you will receive ongoing training to enhance your skills and advance your career within the organization. We are looking for proactive individuals who are passionate about problem-solving and possess excellent communication skills to help us maintain our high standards of service excellence.
Key Requirements
High school diploma or equivalent (college studies are a plus).
Advanced or fluent English communication skills (C1 written and spoken).
Strong interpersonal and problem-solving skills.
Basic computer skills and ability to multitask effectively.
Previous experience in customer service or a call center environment.
Ability to work independently and as part of a diverse team.
Capability to handle inbound and outbound customer inquiries via phone, email, or chat.
Proficiency in maintaining detailed and accurate records of customer interactions.
Commitment to meeting defined quality and productivity standards.
Proactive attitude with a focus on ensuring a positive customer experience.
0 Negotiable or Not Mentioned
Kenya, Nairobi
27 days ago
solvoglobal.com
1440 Views
Solvo Global is seeking a highly skilled Staff Accountant / Financial Analyst to manage financial operations for e-commerce business models. The role involves supporting the monthly close process under GAAP and accrual standards, including journal entries, accruals, adjustments, and balance sheet reconciliations. You will handle revenue recognition across multiple channels such as Shopify and Amazon, while ensuring meticulous COGS and inventory reconciliation. The accounting component will represent about 20-25% of the workload, potentially decreasing over time as you transition into deeper analytical functions.
The primary focus of this position is Financial Analysis and FP&A. This includes creating monthly P&L statements, KPI decks, variance analysis, and rolling forecasts. You will be responsible for marketing spend analysis, contribution margins, and inventory projections. A core part of the job involves converting raw, unstructured data into actionable insights through sophisticated financial models and dashboards. Candidates must be comfortable with scenario modeling, trend analysis, and working strictly within EST business hours from 8:00 AM to 4:00 PM.
Key Requirements
3-5+ years of professional experience in Accounting, Finance, or FP&A.
MANDATORY: Advanced English proficiency, both spoken and written.
MANDATORY: Prior experience with e-commerce business models (Shopify, Amazon, COGS, inventory).
Strong fundamental knowledge of GAAP and accrual accounting principles.
Proficiency in QuickBooks Online or similar accounting software.
Advanced skills in Microsoft Excel and Google Sheets for complex modeling.
Availability to work during Eastern Standard Time (EST) hours (8:00 AM - 4:00 PM).
Ability to perform revenue recognition and balance sheet reconciliations.
Experience in budgeting, forecasting, and scenario modeling.
Capacity to work autonomously with high attention to detail and critical thinking skills.
0 Negotiable or Not Mentioned
Tanzania, Arusha
11 days ago
starrich.co.tz
1194 Views
Starrich Consulting International is currently seeking a highly motivated and experienced Safari Specialist and Travel Designer on behalf of their client. In this role, you will be responsible for crafting unique and memorable safari experiences, managing travel itineraries, and providing exceptional service to international travelers. The position requires a deep understanding of the tourism industry, particularly within the context of safari planning and logistics, ensuring every detail of the client's journey is meticulously handled.
The role offers significant flexibility, with options for remote, hybrid, or on-site work in the vibrant city of Arusha, Tanzania. This is a fantastic opportunity for individuals who are passionate about travel and possess strong communication skills in multiple languages. Candidates will join a dynamic team dedicated to providing world-class travel solutions while enjoying a professional environment that encourages growth and excellence in the hospitality sector.
Key Requirements
Proficiency in English for professional communication.
Ability to speak and write in Dutch is highly encouraged.
Ability to speak and write in German is highly encouraged.
Proven experience in safari tourism and travel industry operations.
Extensive background in travel planning and itinerary management.
Strong attention to detail to ensure accuracy in travel bookings.
Exceptional customer focus and service-oriented mindset.
Deep knowledge of East African safari destinations and wildlife.
Excellent interpersonal and negotiation skills for vendor management.
Ability to work independently in a remote or hybrid environment.
0 Negotiable or Not Mentioned
Kenya, Nairobi
17 days ago
gmail.com
2078 Views
SwiftDesk Collective is seeking dedicated and honest Virtual Assistants to join our growing roster of professionals. This role involves working directly with CEOs on a variety of sensitive, real-time, and time-critical tasks that require a high degree of precision and reliability. We are specifically looking for individuals who possess genuine skills and can provide high-quality support without the use of AI-generated responses.
The ideal candidate will be a hardworking and confident individual capable of managing complex schedules, handling confidential information, and executing tasks with minimal supervision. This is a unique opportunity to build a career as a trusted partner to executive-level clients. Candidates must be prepared to complete a skills assessment to demonstrate their authentic capabilities and commitment to excellence in the virtual assistant industry.
Key Requirements
Possession of genuine virtual assistant skills without AI assistance
Ability to work directly with high-level CEOs
Competence in managing sensitive and confidential information
Strong capability to handle time-critical tasks efficiently
High level of honesty and professional integrity
Confident self-starter with strong initiative
Excellent written and verbal communication skills
Proficiency in modern office software and virtual collaboration tools
Exceptional organizational and multitasking abilities
Capacity to pass a mandatory skills assessment without using AI
0 Negotiable or Not Mentioned
Kenya, Nairobi
6 days ago
transafricamotors.com
662 Views
Transafrica Motors Ltd is looking for a skilled IT Support professional to join our team in Nairobi. If you have experience in Windows environments and troubleshooting, networking including TCP/IP, DNS, DHCP, and VPNs, or user management using Active Directory, we want to hear from you. The ideal candidate is passionate about tech and ready to grow their career in a team that values growth, innovation, and excellence. Additionally, the role involves providing hardware support for desktops, laptops, and printers, as well as maintaining basic cybersecurity practices. You will be expected to diagnose and resolve technical issues quickly, ensuring minimal downtime for operations. This position requires a Diploma or Degree in IT, Computer Science, or a related field, alongside excellent communication and interpersonal skills to assist team members effectively.
Key Requirements
Diploma or Degree in IT/Computer Science or related field
Experience in Windows environments & troubleshooting
Networking (TCP/IP, DNS, DHCP, VPNs)
Active Directory & user management
Hardware support (desktops, laptops, printers)
Basic cybersecurity practices
Troubleshooting technical infrastructure
Maintaining operational uptime
Strong analytical skills
Excellent team collaboration
0 Negotiable or Not Mentioned
Kenya, Remote
20 days ago
premiumwoodslabs.com
1834 Views
Tropical Hardwood is currently hiring motivated Appointment Setters to join our expanding team. This remote role involves communicating confidently with potential clients across the globe, following up on qualified leads, and effectively scheduling appointments for our sales team. We are looking for individuals who can represent our company with professionalism and enthusiasm while managing outreach efforts from their home office. Candidates should be comfortable with high-volume outreach and maintaining precise records of prospective client interactions.
As an Appointment Setter based in Kenya, you will play a crucial role in our global sales strategy. You will be expected to maintain a high level of persistence and organizational skill to ensure prospective clients are well-informed and correctly scheduled. This position offers the flexibility of remote work while requiring a disciplined approach to meet lead generation targets and contribute to our overall business growth in the hardwood industry. Success in this role requires a blend of excellent timing, professional communication, and the ability to work across international time zones.
Key Requirements
Fluent in English with exceptional verbal communication skills
Proven ability to communicate confidently and professionally
Experience in following up on leads and sales inquiries
Skill in scheduling and managing appointments with prospective clients
Self-motivated and able to work independently in a remote environment
Access to a reliable high-speed internet connection and computer
Ability to handle objections and persist in outreach efforts
Professional phone etiquette and interpersonal skills
Proficiency with digital communication tools and CRM platforms
Ability to work across different time zones to reach global clients
~6,000 Mentioned
Kenya, Remote
13 days ago
usobi.org
927 Views
We are seeking a Vice President of Business Development to spearhead our strategic growth within the African iGaming market, specifically focusing on Kenya and surrounding regions. The successful candidate will be tasked with developing a robust 3-5 year market vision, identifying new business opportunities, and mitigating risks through comprehensive trend analysis and competitive monitoring. Salary Range: USD $6,000–$12,000/month (negotiable based on experience).
The role involves the systematic sourcing and evaluation of premium iGaming partners and the leadership of joint marketing initiatives. Beyond traditional business development, the VP will oversee the localization of products for the African market, ensuring mobile optimization and cultural relevance. This position requires strong financial acumen for managing regional P&L, forecasting, and team leadership, while working remotely to coordinate with international HQ technology teams for technical integration and game performance.
Key Requirements
5+ years of professional experience in the iGaming or online gambling industry.
Minimum of 1 year in a senior management role, specifically at VP or Director level.
Deep expertise in African iGaming market operations and local market dynamics.
An established professional network with local operators across target African regions.
Proven track record in building and managing global B2B partnership networks.
Comprehensive understanding of gambling regulations across various African jurisdictions.
Previous experience engaging directly with regulatory authorities.
Strong capabilities in budget management and financial forecasting.
Experience with independent regional P&L oversight and performance analysis.
Fluent English proficiency with strong cross-cultural communication skills.
Ability to develop and execute 3-5 year strategic market visions.
Experience in overseeing product localization including mobile optimization and cultural adaptation.
0 Negotiable or Not Mentioned
Tanzania, Arusha
7 days ago
atoz.co.tz
830 Views
atoz Polyfoam Company Limited, a prominent leader in the Plastic and PET bottles industry based in Arusha, is seeking a highly skilled Production Incharge to oversee its manufacturing operations. The successful candidate will be responsible for managing production schedules, ensuring high-quality output from injection and PET machines, and leading a team to meet daily targets. This role is vital for maintaining the efficiency and safety of the factory floor in a fast-paced industrial environment.
Candidates must demonstrate strong technical leadership and a deep understanding of mechanical processes within the plastic manufacturing sector. This position is based entirely in Arusha, offering a stable career path for an experienced professional looking to contribute to a growing company. Applicants should be prepared to manage resources effectively while maintaining strict adherence to industrial standards and timelines.
Key Requirements
Proven experience working with Injection and PET machines.
A minimum of a Diploma in Mechanical Engineering from a recognized institution.
Vocational Training Education with at least 4 years of relevant work experience.
Strong leadership skills to manage a production team effectively.
Deep understanding of safety protocols in a plastic manufacturing environment.
Ability to troubleshoot mechanical issues on the production line.
Excellent communication skills for coordinating with the HR and management teams.
Proficiency in monitoring production metrics and quality standards.
Commitment to working full-time on-site in Arusha.
A proactive approach to optimizing manufacturing processes.
0 Negotiable or Not Mentioned
Kenya
6 days ago
hisungreenpower.com
434 Views
Gold Coins Mining is seeking a highly skilled and experienced Mining Engineer to join our expanding global operations in Kenya. This role offers an exceptional opportunity to work on diverse international mining projects within a dynamic and forward-thinking environment. The successful candidate will be responsible for overseeing mining operations, ensuring the highest standards of safety and efficiency are met, and contributing to the strategic growth of our projects in the region.
The position requires a professional with 8 to 13 years of experience who is passionate about mining excellence. Key duties include designing mine layouts, managing production schedules, and collaborating with cross-functional teams to optimize resource recovery. If you are a results-oriented engineer with a strong technical background and a desire to take your career to the next level, we invite you to apply and become part of our dedicated team in Kenya.
Key Requirements
8-13 years of professional experience in mining engineering operations.
Bachelor's degree in Mining Engineering, Geology, or a related technical field.
Proven proficiency in mine planning software such as Surpac, Vulcan, or Deswik.
Extensive knowledge of international mining safety standards and protocols.
Strong leadership skills with experience managing large technical teams.
Expertise in both underground and open-cast mining methodologies.
Ability to conduct comprehensive feasibility studies and resource assessments.
Excellent analytical and problem-solving abilities in high-pressure environments.
Effective communication skills for stakeholder engagement and technical reporting.
Valid certification or licensure from a recognized professional engineering body.
0 Negotiable or Not Mentioned
Kenya, Nairobi
3 days ago
afdb.org
204 Views
The African Legal Support Facility (ALSF) is looking for a Communications Officer (Content & Digital) to help drive impactful storytelling across the continent's legal landscape. Based in Nairobi, the officer will lead digital efforts, ensuring the organization's mission is visible and accessible through high-quality content and strategic platform management. This role involves turning complex legal concepts into compelling narratives that resonate with diverse stakeholders and partners. Other possible work locations mentioned include Abidjan, Pretoria, and Tunis.
The position requires a professional with at least six years of specialized experience in digital content strategy and communications. The candidate must be adept at managing multi-channel digital environments and utilizing performance data to refine outreach efforts. In addition to technical skills, the role demands strong interpersonal capabilities to collaborate with legal experts and development professionals. Proficiency in English is essential, while bilingualism in French provides a competitive edge in ALSF's multilingual operational context.
Key Requirements
Minimum 6 years’ experience in communications or digital content roles.
Strong writing and editorial skills with high attention to detail.
Proven experience managing corporate websites and digital platforms.
Expertise in managing social media channels and community engagement.
Ability to track and analyze content performance and digital metrics.
Fluency in English is mandatory for this position.
Working knowledge of French is considered a strong added advantage.
Ability to translate complex legal and technical work into clear narratives.
Experience in strategic communications to support stakeholder engagement.
Demonstrated ability to work in a multicultural and international environment.