0 Negotiable or Not Mentioned
Tanzania, Zanzibar
11 days ago
theresidence.com
14 Applied 10 Pro Applied
The Residence Zanzibar is seeking a dedicated Guest Relations Officer to join our professional hospitality team. The successful candidate will be responsible for ensuring that all guests receive a high level of service and personal attention throughout their stay, from arrival to departure. This role involves managing guest inquiries, handling feedback with grace, and ensuring a seamless experience. As a Guest Relations Officer, you will work closely with other departments to maintain the highest standards of hospitality and create memorable experiences for our visitors.
Candidates must be local residents with a strong background in customer service within the luxury hotel sector. Fluency in both English and French is essential for effective communication with our diverse international clientele. Familiarity with the PMS-Opera system is a core requirement for this role to manage guest profiles and bookings efficiently. We are looking for individuals who are proactive, detail-oriented, and capable of multitasking in a fast-paced resort environment.
Key Requirements
At least 2 years of experience in a similar position.
Strong communication and multitasking skills.
Excellent customer service abilities.
Familiar with the PMS-Opera system.
Fluent in English with strong communication skills.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
11 days ago
theresidence.com
13 Applied 9 Pro Applied
The Residence Zanzibar is looking for a professional and welcoming Receptionist to be the first point of contact for our guests. This role is crucial in creating a positive first impression and providing exceptional service throughout the guest's stay. The ideal candidate will be responsible for checking guests in and out, managing room reservations, and providing detailed information about the resort's facilities and local Zanzibar attractions. You will serve as the primary link between the guests and the resort's various services.
Candidates must be fluent in English and have previous experience in a similar role within the hospitality industry. Being a local resident and having familiarity with the PMS-Opera system are essential requirements for this position. You will work in a fast-paced environment requiring excellent multitasking and interpersonal communication skills. Additional language skills are considered a distinct advantage as they help us better serve our international guests.
Key Requirements
At least 2 years of experience in a similar position.
Strong communication and multitasking skills.
Excellent customer service abilities.
Familiar with the PMS-Opera system.
Excellent interpersonal communication skills.