0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
9 Applied 6 Pro Applied
Marsjsstd Private Hospital is inviting applications from passionate and innovative individuals for the position of Customer Experience Officer in Zanzibar. The core mission of this role is to enhance patient satisfaction and ensure overall service excellence within our established healthcare environment. As a creative and service-driven professional, you will identify opportunities for continuous improvement and implement strategies that put the patient first, ensuring every interaction reflects the hospital's core values.
You will be responsible for analyzing patient feedback and reporting on service quality principles to help the hospital maintain its reputation for excellence. This role requires high levels of professionalism, attention to detail, and the ability to build strong interpersonal relationships with both patients and clinical staff. If you are a dedicated professional who is passionate about improving the patient journey in a healthcare setting, we encourage you to apply for this full-time role.
Key Requirements
Bachelor's Degree in Customer Experience, Business, or a related field.
Deep understanding of patient satisfaction and service quality principles.
Strong interpersonal and relationship-building skills.
Ability to identify opportunities for continuous process improvement.
High level of professionalism and meticulous attention to detail.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
14 Applied 10 Pro Applied
A leading private hospital in Zanzibar is looking for an experienced and dynamic Customer Service Manager to lead and strengthen our patient service operations. With a high-volume patient flow of 300-400 customers daily, the manager will be responsible for overseeing the front office team and developing comprehensive customer service strategies and standards. You will be expected to monitor patient satisfaction closely and ensure that every individual receives exceptional service during their visit.
Beyond team supervision, the role involves training, mentoring, and evaluating staff to maintain high performance and service standards. You will handle escalated complaints professionally, prepare detailed reports on service trends, and work closely with hospital management to implement improvement initiatives. This leadership role is vital for fostering a positive, service-oriented culture that aligns with the hospital's values of excellence, integrity, and teamwork.
Key Requirements
Bachelor's Degree in Business Administration, Healthcare Management, or Public Relations.
Minimum of 4-6 years of experience in customer service management.
Proven experience within the healthcare or hospitality sectors.
Strong leadership and team management skills to direct a front office team.
Excellent communication, conflict resolution, and organizational abilities.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
7 Applied 5 Pro Applied
Marsjsstd Private Hospital in Zanzibar is seeking a professional, compassionate, and highly organized Customer Service Officer to join our dedicated healthcare team. This role is central to our daily operations, as the hospital serves between 300 to 400 patients and clients each day. You will be the first point of contact, responsible for welcoming and assisting patients, coordinating appointments, and handling various inquiries, complaints, and follow-ups with empathy and efficiency.
In this position, you will guide patients through registration, billing, and service procedures while maintaining accurate records and feedback to improve service standards. The successful candidate will work in a fast-paced environment, ensuring an excellent patient experience and upholding the hospital's reputation for quality care. This is a full-time position located in Zanzibar, requiring a candidate who can maintain a patient-centered approach and professional demeanor at all times.
Key Requirements
Diploma or Bachelor's Degree in Customer Service, Business Administration, or Healthcare Administration.
Minimum of 2 years of experience in customer service, preferably in a hospital environment.
Excellent communication and interpersonal skills to interact with diverse patients.
Strong problem-solving abilities and the capacity to work under pressure.
Computer literacy and familiarity with modern hospital information systems.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
nungwidreams.com
6 Applied 4 Pro Applied
Nungwi Dreams by Mantis Collection is an exquisite 61-room 5-star beachfront resort located in the stunning area of Nungwi, Zanzibar. We are currently seeking a highly motivated and experienced Reservations Manager to join our dynamic team and oversee the booking operations of our luxury property. This role is essential for maintaining high occupancy levels and delivering exceptional service to our global clientele within the Mantis Collection, which is part of the Accor and Ennismore family. The successful candidate will be responsible for managing all reservation inquiries, utilizing Opera PMS on a daily basis, and overseeing OTA and channel manager platforms. We offer a competitive salary package along with on-duty accommodation and meals. This position requires a strategic thinker who can manage room inventory effectively while ensuring that the highest standards of the 5-star hospitality industry are met. Candidates must be currently based in Tanzania or Zanzibar to be considered for this urgent recruitment.
Key Requirements
Minimum of 3 years of experience in reservations management within the hospitality sector.
Must be an active and proficient daily user of the Opera Property Management System (PMS).
Extensive experience in managing Online Travel Agencies (OTAs) and various channel managers.
Previous experience working in a 5-star luxury resort or high-end hotel environment.
Must be a resident or citizen of Tanzania or Zanzibar to meet local hiring criteria.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
epicbr.co.tz
5 Applied 4 Pro Applied
The Business Development Consultant will play a pivotal role in driving sales growth and expansion for digital products and solutions in Zanzibar. This includes overseeing a portfolio of services such as cloud computing, cybersecurity, AI, hosting, and payment solutions. You will be tasked with monitoring market trends to identify emerging opportunities and developing strategies to capture new business within target markets. This position requires a high level of engagement with clients through meetings, presentations, and solution demonstrations. You will work closely with technical teams to ensure accurate solution positioning and support. Additionally, you will be responsible for building a robust sales pipeline, developing strategic partnerships, and preparing performance reports to ensure business objectives are met effectively.
Key Requirements
Bachelor's degree in Business, ICT, Marketing, Telecommunications, or a related field.
Minimum of 3 years of experience in business development, enterprise sales, or digital solutions.
Strong background in B2B sales and relationship management within the ICT or telecom sectors.
Excellent knowledge of enterprise technology solutions including cloud, cybersecurity, and AI.
Superior presentation, negotiation, and communication skills.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
baweisland.com
8 Applied 1 Casual Applied
Bawe Island Zanzibar is looking for experienced and passionate Room Service Waiters and Waitresses to join our dedicated hospitality team. The successful candidates will be responsible for delivering food and beverages to guest rooms with the highest level of professionalism and care. You will ensure that all orders are accurate, presented beautifully, and delivered in a timely manner to maintain the luxury standards of the resort.
Candidates must be prepared to work in a high-pressure, luxury environment where guest satisfaction is the top priority. This role involves constant interaction with guests and requires a deep understanding of service etiquette and menu knowledge. You will be expected to maintain cleanliness in the room service area and follow all safety and hygiene protocols established by the resort management.
Key Requirements
Minimum of 2 years' experience as a Room Service Waiter/Waitress.
Excellent communication and guest service skills.
Professional appearance and positive attitude.
Ability to work in a luxury hospitality environment.
Knowledge of LQA (Leading Quality Assurance) standards.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
infinitydevelopments.ae
6 Applied 4 Pro Applied
Infinity Developments is seeking two Graphic Designers to create visually stunning marketing materials, brand layouts, and digital assets. You will collaborate closely with the marketing team to design promotional campaigns that align with our brand identity as a premier real estate firm. This role requires a blend of creativity and technical skill to produce high-quality work for both digital and print media.
The successful candidates will have the opportunity to shape the visual presence of our projects in Zanzibar. You will be responsible for translating marketing goals into compelling visual designs that resonate with our target audience. A strong portfolio demonstrating diverse design capabilities is essential.
Key Requirements
Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
A strong portfolio displaying both digital and print design work
Creative flair and versatility in design styles
Ability to collaborate effectively with a marketing team
Understanding of brand layout and visual storytelling
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
infinitydevelopments.ae
14 Applied 10 Pro Applied
We are hiring four Heavy Machinery Operators to safely operate tipper trucks and flatbed trailers for the transport of construction materials. You will be responsible for performing daily pre-operation vehicle inspections and reporting any mechanical faults immediately to the Fleet Manager. Safety and reliability are the core requirements for this role as we build high-quality projects in Zanzibar.
Operators must be skilled in handling large vehicles in various terrain conditions common to construction sites. You will work as part of a larger logistics team to ensure that materials are delivered on time and that all equipment is handled with care to prevent accidents or damage.
Key Requirements
Valid driving license (Class E or relevant heavy machinery categories)
Minimum 3 years of clean driving experience operating tippers and flatbeds
Ability to perform daily pre-operation vehicle inspections
Strong commitment to workplace safety and transport laws
Ability to identify and report mechanical faults promptly
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
infinitydevelopments.ae
22 Applied 15 Pro Applied
Infinity Developments is looking for a Fleet Manager to oversee the daily operations, maintenance, and tracking of heavy machinery. You will ensure strict compliance with safety regulations and transport laws while managing fuel logs, spare parts inventory, and maintenance schedules. This role is critical for the operational efficiency of our construction and logistics projects in Zanzibar.
The Fleet Manager will be responsible for the longevity and reliability of our heavy equipment. You will lead a team of operators and interact with mechanics to ensure all machinery is serviced on time. Your management will directly impact project timelines and cost-efficiency by reducing equipment downtime.
Key Requirements
Degree or Advanced Diploma in Logistics, Transport Management, or Mechanical Engineering
3+ years of experience managing heavy construction/mining machinery fleets
Deep knowledge of heavy machinery maintenance and operation
Experience managing fuel logs and spare parts inventory
Strong understanding of transport laws and safety regulations
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
infinitydevelopments.ae
6 Applied 4 Pro Applied
We are seeking three Sales Administrators to support our sales team by managing schedules, filing important documents, and communicating relevant information. Your role will involve processing sales orders, tracking shipments, and maintaining updated customer records within our CRM systems. Exceptional organizational skills and attention to detail are paramount for success in this administrative position.
As a Sales Administrator, you will be the backbone of the commercial department, ensuring that operations run smoothly and that the sales team has the administrative support needed to focus on closing deals. This role requires proficiency in MS Office and the ability to handle multiple tasks efficiently in a fast-paced environment.
Key Requirements
Certificate or Diploma in Secretarial Studies, Administration, or Business
Proficiency in MS Office (specifically Excel and Word)
Experience with CRM software is highly desirable
Exceptional organizational skills and attention to detail
Strong written and verbal communication skills