0 Negotiable or Not Mentioned
Tanzania
1 day ago
cctz.co.tz
10 Applied 7 Pro Applied
The Service Desk Administrator will be the primary point of contact for superior customer service and technical assistance, offering remote end-user support. This critical role involves managing all supported applications, infrastructure, and handling incidents, service requests, and changes efficiently. The administrator is also responsible for fostering professional relationships with both customers and end-users, working closely with the Service Delivery Manager to ensure operational excellence.
Key responsibilities include logging, managing, escalating, and diligently following up on tickets, incidents, and service requests to meet stringent SLA requirements. The role demands resolving calls, ensuring user satisfaction, and meticulously updating records within the Service Management System. Furthermore, the administrator will track purchase orders and managed service contracts, coordinating with internal teams to resolve escalated issues and queries, and maintaining high service quality standards through continuous documentation and procedure updates.
Key Requirements
Bachelor's degree in computer science, information technology, or a related field.
At least 2 years of work experience in delivering IT Service Desk Administration services.
ITIL (Information Technology Infrastructure Library) and/or PMP (Project Management Professional) certification is an added advantage.
Excellent customer service and sales support skills.
Excellent communication and interpersonal skills.
0 Negotiable or Not Mentioned
Tanzania
5 days ago
axia.co.tz
8 Applied 1 Casual Applied
Axia Tanzania is looking for an IT Support Specialist to join the Technology Industry. This role is responsible for providing technical assistance and support related to computer systems, software, and hardware.
Candidates should possess a Bachelor’s Degree/Diploma in a relevant field and 2-8 years of relevant working experience. Strong technical expertise and professional competence in IT support are required. Excellent communication, analytical, and problem-solving skills are essential.
Key Requirements
Bachelor’s Degree/Diploma in a relevant field
2–8 years of relevant working experience
Strong technical expertise and professional competence in IT support
Excellent communication skills
Analytical skills
0 Negotiable or Not Mentioned
Tanzania
6 days ago
zenopay.net
59 Applied 41 Pro Applied
ZenoPay Pro is seeking a dedicated Customer Support specialist to join our dynamic team in Tanzania. In this role, you will be the primary point of contact for our users, helping them navigate our payment solutions and resolving any technical or account-related issues they may encounter. You will work closely with other departments to ensure a seamless user experience across our platform.
As a member of our growing organization, you will have the opportunity to develop your career in the fast-paced fintech industry. We value proactive individuals who are passionate about customer satisfaction and are willing to go the extra mile to support our clients. Join us as we innovate the payment landscape in Tanzania and beyond.
Key Requirements
Excellent communication skills in English and Swahili.
Strong problem-solving abilities and critical thinking.
Proficiency in using CRM software and help desk tools.
Ability to handle high-volume customer inquiries via chat and email.
Patience and empathy when dealing with client issues.
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
8 days ago
eximbank.co.tz
14 Applied 10 Pro Applied
The IT Service Delivery Manager at Exim Bank (T) Ltd is a pivotal role focused on ensuring the seamless delivery of information technology services across the organization. This position requires overseeing critical IT service management functions, including incident management, access management, and change management, while maintaining high standards of user support and service continuity. The successful candidate will lead the resolution of user issues across various channels, ensure compliance with internal governance frameworks, and work closely with cross-functional teams to optimize operational efficiency. Additionally, the role involves proactive monitoring of servers, networks, and applications to mitigate system disruptions in real-time. The Senior Manager will be responsible for managing the Change Advisory Board (CAB) processes, conducting impact analyses, and ensuring that all IT changes align with regulatory standards. By fostering collaboration between system administrators, network engineers, and development teams, the role ensures that IT infrastructure remains secure and responsive to the needs of the banking sector.
Key Requirements
Degree in Information Systems, Computer Engineering, or Business Administration.
Strong analytical thinking and proactive problem-solving abilities.
Possession of ITIL certifications is considered a significant advantage.
Extensive experience managing large project teams including third-party vendors.
In-depth understanding of customer segments and relevant telecom products.