Best Talent Reach (BTR) 27 Jobs Found for "guest experience"

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GENERAL MANAGER @ HAKUNA MATATA BOOKINGS LIMITED

0 Negotiable or Not Mentioned Tanzania, Manyara 5 hours ago hakunamatatabookings.co.tz 9 Applied 6 Pro Applied

Manyara Best View Lodge, a premier hospitality destination in Manyara, Tanzania, is actively searching for an energetic and hands-on General Manager. This pivotal role is designed for a dynamic individual who can seamlessly blend premium guest hosting with robust operational leadership, ensuring strict quality control and administrative precision across all facets of the lodge. The successful candidate will be instrumental in maintaining the lodge's high standards and enhancing the overall guest experience.

The General Manager will be responsible for a wide array of duties, starting with ensuring an exceptional guest experience through personal welcomes, detailed lodge briefings, active hosting during meal times, and swift resolution of any complaints. They will conduct daily quality and hygiene audits, meticulously checking housekeeping standards, public spaces, table setups, and kitchen food hygiene to uphold the lodge's reputation. Operational and administrative tasks include reviewing daily day sheets, verifying guest itineraries, managing dietary needs and allergies, and accurately logging extra revenue from the shop, bar, or spa.

Furthermore, this role involves significant team leadership, supporting all departments, enforcing dress codes, managing leave schedules, and conducting biannual staff appraisals to foster a cohesive and high-performing team. Oversight of kitchen and stock control is crucial, including weekly food and beverage ordering, ensuring kitchen recipe compliance, and executing monthly inventory stock takes. The General Manager will also ensure all health and safety protocols are strictly followed, maintaining up-to-date staff first aid, fire, and food-handler certificates, and ensuring all guests sign arrival waivers for their safety.

Key Requirements

Proven background in lodge management or high-end hospitality operations. Fully comfortable adapting to changing shifts and hours within a demanding 24-hour lodge environment. Exceptional relationship builder with an eye for detail, strong communication skills, and high emotional intelligence. Strong accountability for administrative accuracy, stock control, and property maintenance reporting. Strong understanding of guest experience enhancement and complaint resolution.
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OPERATIONS MANAGER @ CONSERVE SAFARI

0 Negotiable or Not Mentioned Tanzania 6 hours ago conservesafari.com 6 Applied 1 Casual Applied

Conserve Safari is seeking an experienced and dynamic Operations Manager to oversee the full operational rhythm of our safari camps in Tanzania. This critical leadership role involves managing staffing, logistics, supplier coordination, and ensuring exceptional guest experience delivery. You will be the linchpin that ensures every aspect of our operations runs smoothly, on time, and to our high standards, every single day. The ideal candidate will possess strong organizational skills, excellent leadership qualities, and a keen eye for detail, guaranteeing seamless execution of all camp activities.
This is an exciting opportunity to join a rapidly growing hospitality and real estate company in East Africa, offering significant opportunities for professional growth and development within an international team where your ideas and efforts genuinely make a difference. A competitive salary and health insurance are part of the compensation package.

Key Requirements

Proven experience in managing full operational rhythm, preferably in hospitality. Strong leadership skills in staffing and team management. Expertise in logistics and supply chain coordination. Demonstrated ability to deliver exceptional guest experiences. Proficiency in English, both verbal and written.
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SPA MANAGER @ ZANZIBAR WHITE SAND LUXURY VILLAS & SPA

0 Negotiable or Not Mentioned Tanzania, Zanzibar 7 hours ago whitesandvillas.com 12 Applied 8 Pro Applied

Zanzibar White Sand Luxury Villas & Spa is seeking an experienced Spa Manager to lead its luxury wellness operations and deliver exceptional guest experiences. The successful candidate will oversee all aspects of spa operations, including daily management, coordination with other departments to ensure seamless guest experiences, and the management of inventory, stock control, and procurement activities. Emphasis will be placed on maintaining high hygiene, cleanliness, and safety standards.

This role also involves ensuring exceptional guest service and personalized wellness experiences, handling guest inquiries and complaints professionally, and developing new wellness concepts aligned with guest preferences and industry trends. The Spa Manager will recruit, train, and develop spa staff, conduct performance evaluations, foster a positive workplace culture, and monitor budgets and control operational costs, contributing to the financial success of the spa.

Key Requirements

Minimum 3–5 years of experience in spa and wellness operations Previous experience in a similar leadership role within a luxury hotel or resort is preferred Strong understanding of spa operations, service standards, and guest relations Excellent leadership, communication, and interpersonal skills Ability to multitask and work effectively in a fast-paced environment
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TRAVEL EXPERIENCE EXECUTIVE @ UNFORGETTABLE ESCAPADES

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 4 hours ago unforgettable.tz 12 Applied 8 Pro Applied

Unforgettable Escapades is actively seeking a dedicated Travel Experience Executive to join our dynamic team in Dar es Salaam. This role is crucial for crafting personalized and memorable travel itineraries for our clients, ensuring every journey is seamless and unforgettable. The successful candidate will play a vital role in providing exceptional client support, from initial inquiry to post-travel follow-up, and will be instrumental in maintaining the high standards of service our company is known for. This position requires a proactive individual who is passionate about travel and committed to delivering outstanding customer experiences, contributing significantly to our mission of creating truly unforgettable escapades for our clients.

Key Requirements

1-3 years experience in travel planning or a related field Strong communication and interpersonal skills Proven experience in travel planning and client support Knowledge of Tanzania tourism is an added advantage Ability to work independently and as part of a team
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ACCOMMODATION MANAGER @ ZANZIBAR WHITE SAND VILLAS & SPA

0 Negotiable or Not Mentioned Tanzania, Unguja 7 hours ago whitesandvillas.com 15 Applied 11 Pro Applied

The Accommodation Manager will oversee all accommodation-related departments, ensuring exceptional guest experiences and maintaining luxury hospitality standards across the resort. This pivotal role involves supervising the Front Office, Concierge, Housekeeping, Porter, and Butler departments to deliver outstanding personalized guest service throughout guests’ stays, aligning with the resort's 5-star service standards and international hospitality requirements.

Key responsibilities include leading, training, and motivating an accommodation team of approximately 20 employees, collaborating closely with the General Manager and department heads, and managing departmental budgets. The manager will monitor performance indicators such as occupancy, guest satisfaction, and cost control, while also professionally and discreetly handling guest complaints and sensitive matters to ensure overall guest satisfaction and operational efficiency.

Key Requirements

Degree in Hospitality Management, Luxury Tourism, or a related field Minimum 5 years’ experience in a similar management role within a luxury hotel or international 5-star property International hospitality experience is preferred Strong leadership and people-management skills Excellent organizational and interpersonal abilities
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FOOD & BEVERAGE MANAGER @ JAZ AMALUNA

0 Negotiable or Not Mentioned Tanzania 4 days ago jazhotels.com 10 Applied 7 Pro Applied

Jaz Amaluna is seeking an accomplished Food & Beverage Manager to lead its culinary and service teams. This critical role involves overseeing all food and beverage operations, including restaurants, bars, banqueting, and in-room dining, to deliver a world-class dining experience for guests. The manager will be responsible for setting and maintaining high standards of service, quality, and hygiene, ensuring profitability, and enhancing guest satisfaction in line with the hotel's 5-star luxury brand. This position plays a key part in maintaining Jaz Amaluna's reputation as a leading hospitality destination.The successful candidate will be a dynamic leader with a strong passion for food and beverage excellence. Responsibilities include menu development, staff training and development, budget management, inventory control, and ensuring compliance with all operational standards. They will also be tasked with fostering a collaborative and high-performing team environment, implementing innovative concepts, and continuously seeking opportunities to improve the guest experience.

Key Requirements

Minimum 5 years of experience as a Food & Beverage Manager in a luxury hotel. Comprehensive knowledge of F&B operations, cost control, and financial management. Proven ability to lead, motivate, and develop a large team. Exceptional guest service and communication skills. Strong understanding of culinary trends and beverage programs.
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SPA MANAGER @ JAZ ELITE AURORA

0 Negotiable or Not Mentioned Tanzania 4 days ago jazhotels.com 8 Applied 6 Pro Applied

Jaz Elite Aurora is looking for an experienced Spa Manager to lead its luxurious spa and wellness center. This role is responsible for the overall operation, management, and strategic development of the spa, ensuring an exceptional and rejuvenating experience for all guests. The Spa Manager will oversee treatments, facilities, retail operations, and staff, upholding the highest standards of service and professionalism consistent with a 5-star luxury hotel. This position is crucial in maintaining the hotel's reputation for premium wellness offerings.Key responsibilities include managing spa budgets, optimizing revenue, developing innovative treatment menus, and ensuring the spa environment is pristine and relaxing. The manager will lead and inspire a team of therapists and front-of-house staff, providing continuous training and fostering a culture of excellence. A strong focus on guest satisfaction, operational efficiency, and adherence to health and safety protocols is essential for this role.

Key Requirements

Minimum 3-5 years of experience as a Spa Manager in a luxury hotel or resort. Extensive knowledge of spa treatments, therapies, and wellness trends. Demonstrated ability to manage spa operations, including budgeting and sales. Strong leadership, team management, and training skills. Excellent customer service and interpersonal communication.
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RECEPTIONIST @ TANZANIA LABOUR GUIDE

0 Negotiable or Not Mentioned Tanzania, Remote 5 days ago tzlabourguide.co.tz 5 Applied 4 Pro Applied

Tanzania Labour Guide is seeking to recruit experienced, dynamic, and service-oriented professionals on behalf of its client in the hospitality industry.

**Sales Executive:** This role involves driving sales for rooms, conferences, events, and corporate clients. Key responsibilities include developing and maintaining client relationships, identifying new business opportunities, conducting sales visits, preparing sales reports, and achieving sales targets. A Diploma or Degree in Sales, Marketing, Hospitality Management, Business Administration, or a related field is required, along with a minimum of 5 years of experience in Hotel Sales and Marketing. Proven ability to generate corporate business, strong networking, negotiation, and communication skills are essential. Candidates with prior experience in 4-Star or 5-Star hotels will have an added advantage. The ideal candidate possesses a passion for hospitality, professionalism, integrity, and the ability to work under pressure.

**Front Office Supervisor:** This position requires supervising daily Front Office operations, ensuring smooth guest arrivals and departures, monitoring service quality, and handling guest complaints. A Diploma or Degree in Hospitality Management or a related field is necessary, coupled with at least 5 years of experience in Front Office Operations within the hotel industry. Strong leadership, supervisory skills, excellent communication, and problem-solving abilities are crucial. Experience with hotel property management systems is an advantage. The role demands a focus on guest satisfaction and adherence to hotel standards.

**Receptionist:** Responsibilities include welcoming and assisting guests, performing check-in and check-out procedures, handling reservations and inquiries, coordinating with other departments, and maintaining accurate guest records. A Certificate, Diploma, or Degree in Hospitality Management, Tourism, or a related field is required, along with a minimum of 2 years of experience in Front Office Operations in a hotel. Excellent communication, interpersonal skills, and a professional appearance are important. Knowledge of hotel reservation systems is beneficial.

Key Requirements

Diploma or Degree in Sales, Marketing, Hospitality Management, Business Administration, or related field Minimum 5 years' experience in Hotel Sales and Marketing Proven ability to generate corporate business and maintain active client accounts Strong networking, negotiation, and communication skills Knowledge of hotel reservation systems and online distribution channels
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FRONT OFFICE SUPERVISOR @ TANZANIA LABOUR GUIDE

0 Negotiable or Not Mentioned Tanzania, Remote 5 days ago tzlabourguide.co.tz 8 Applied 2 Ultra Applied

Tanzania Labour Guide is seeking to recruit experienced, dynamic, and service-oriented professionals on behalf of its client in the hospitality industry.

**Sales Executive:** This role involves driving sales for rooms, conferences, events, and corporate clients. Key responsibilities include developing and maintaining client relationships, identifying new business opportunities, conducting sales visits, preparing sales reports, and achieving sales targets. A Diploma or Degree in Sales, Marketing, Hospitality Management, Business Administration, or a related field is required, along with a minimum of 5 years of experience in Hotel Sales and Marketing. Proven ability to generate corporate business, strong networking, negotiation, and communication skills are essential. Candidates with prior experience in 4-Star or 5-Star hotels will have an added advantage. The ideal candidate possesses a passion for hospitality, professionalism, integrity, and the ability to work under pressure.

**Front Office Supervisor:** This position requires supervising daily Front Office operations, ensuring smooth guest arrivals and departures, monitoring service quality, and handling guest complaints. A Diploma or Degree in Hospitality Management or a related field is necessary, coupled with at least 5 years of experience in Front Office Operations within the hotel industry. Strong leadership, supervisory skills, excellent communication, and problem-solving abilities are crucial. Experience with hotel property management systems is an advantage. The role demands a focus on guest satisfaction and adherence to hotel standards.

**Receptionist:** Responsibilities include welcoming and assisting guests, performing check-in and check-out procedures, handling reservations and inquiries, coordinating with other departments, and maintaining accurate guest records. A Certificate, Diploma, or Degree in Hospitality Management, Tourism, or a related field is required, along with a minimum of 2 years of experience in Front Office Operations in a hotel. Excellent communication, interpersonal skills, and a professional appearance are important. Knowledge of hotel reservation systems is beneficial.

Key Requirements

Diploma or Degree in Sales, Marketing, Hospitality Management, Business Administration, or related field Minimum 5 years' experience in Hotel Sales and Marketing Proven ability to generate corporate business and maintain active client accounts Strong networking, negotiation, and communication skills Knowledge of hotel reservation systems and online distribution channels
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Submit 12 applications every 12 hours, ad-free, with 3 AI-optimized letters for quick use. BTR highlights your profile in candidate searches to get noticed faster.

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SALES EXECUTIVE @ TANZANIA LABOUR GUIDE

0 Negotiable or Not Mentioned Tanzania, Remote 5 days ago tzlabourguide.co.tz 10 Applied 3 Ultra Applied

Tanzania Labour Guide is seeking to recruit experienced, dynamic, and service-oriented professionals on behalf of its client in the hospitality industry.

**Sales Executive:** This role involves driving sales for rooms, conferences, events, and corporate clients. Key responsibilities include developing and maintaining client relationships, identifying new business opportunities, conducting sales visits, preparing sales reports, and achieving sales targets. A Diploma or Degree in Sales, Marketing, Hospitality Management, Business Administration, or a related field is required, along with a minimum of 5 years of experience in Hotel Sales and Marketing. Proven ability to generate corporate business, strong networking, negotiation, and communication skills are essential. Candidates with prior experience in 4-Star or 5-Star hotels will have an added advantage. The ideal candidate possesses a passion for hospitality, professionalism, integrity, and the ability to work under pressure.

**Front Office Supervisor:** This position requires supervising daily Front Office operations, ensuring smooth guest arrivals and departures, monitoring service quality, and handling guest complaints. A Diploma or Degree in Hospitality Management or a related field is necessary, coupled with at least 5 years of experience in Front Office Operations within the hotel industry. Strong leadership, supervisory skills, excellent communication, and problem-solving abilities are crucial. Experience with hotel property management systems is an advantage. The role demands a focus on guest satisfaction and adherence to hotel standards.

**Receptionist:** Responsibilities include welcoming and assisting guests, performing check-in and check-out procedures, handling reservations and inquiries, coordinating with other departments, and maintaining accurate guest records. A Certificate, Diploma, or Degree in Hospitality Management, Tourism, or a related field is required, along with a minimum of 2 years of experience in Front Office Operations in a hotel. Excellent communication, interpersonal skills, and a professional appearance are important. Knowledge of hotel reservation systems is beneficial.

Key Requirements

Diploma or Degree in Sales, Marketing, Hospitality Management, Business Administration, or related field Minimum 5 years' experience in Hotel Sales and Marketing Proven ability to generate corporate business and maintain active client accounts Strong networking, negotiation, and communication skills Knowledge of hotel reservation systems and online distribution channels
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