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HEAD OF CUSTOMER SUCCESS - DEVICE FINANCING @ SELECT GLOBAL

0 Negotiable or Not Mentioned Tanzania 8 days ago selectglobal.co.in 6 Applied 4 Pro Applied

We are looking for an experienced customer service leader to build and scale a high-performing Customer Success function for a fast-growing device financing business. This role is pivotal in shaping the customer experience strategy from the ground up, ensuring that clients receive top-tier support and value throughout their journey with the company. The successful candidate will be responsible for defining the operational roadmap and creating a culture of excellence within the support team. The successful candidate will oversee large-scale call center operations and drive operational excellence across multiple touchpoints. You will work closely with other departments to align customer success initiatives with broader business goals, leveraging your analytical skills to improve service delivery and customer retention in the competitive fintech landscape of Tanzania. This position offers a unique opportunity to lead a critical business unit during a period of rapid expansion and high impact.

Key Requirements

7+ years' experience in Customer Success, Customer Care, Contact Center, or Service Operations 3+ years in a leadership role Proven experience managing and scaling large call center operations Background in fintech, banking, telecom, PAYGO, e-commerce, or technology companies Strong leadership and analytical skills
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GRAPHIC & MOTION DESIGNER @ SELCOM

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 12 days ago selcom.net 14 Applied 10 Pro Applied

Duka.direct, an innovative e-commerce platform under Selcom, is currently looking for a dynamic Graphic and Motion Designer to join their team at the Dar es Salaam HQ. This role is vital for driving the visual presence of the platform, where you will be tasked with designing static graphics for SMS, in-app features, and web platforms. Additionally, you will produce high-impact motion graphics and video clips tailored for social media and advertising campaigns to boost user engagement. The ideal candidate should be comfortable working in a fast-moving environment, supporting the marketing team in narrating the stories of customers, merchants, and riders. A key part of the role involves monitoring conversion data and adjusting design plans weekly to ensure optimal results. If you are a creative individual who thrives on variety—from designing icons to editing TikTok videos—and you possess strong copywriting skills in both English and Swahili, this is the perfect opportunity for you.

Key Requirements

Proficiency in Adobe Photoshop and Illustrator for static design. Competency in Adobe Premiere Pro and After Effects for motion graphics. Strong grasp of visual hierarchy and conversion hacking principles to guide user attention. Proven ability to handle high-volume creative asset production at a high standard. Bilingual proficiency in Swahili and English for creative copywriting tasks.
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SALES AGENT @ MNADA SPESHO

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 21 days ago mnadaspesho.co.tz 6 Applied 4 Pro Applied

Mnada Spesho Auction Mart is a dynamic online auction startup specializing in the sale and auction of electronics and appliances. We are currently seeking motivated and results-driven Sales Agents to join our growing team in Dar es Salaam. The primary focus of this role is to expand our customer base by acquiring wholesale and retail buyers for mobile accessories and encouraging users to register and participate in our innovative online auction platform. As a Sales Agent, you will be responsible for direct sales activities, brand promotion, and user training. You will use your initiative to sign up new users, represent the company at various events and trade shows, and work closely with other departments to ensure cohesive marketing efforts. This role offers a performance-based salary and commission structure, providing a great opportunity for high earners who are passionate about the electronics market and digital sales.

Key Requirements

Proven experience as a Sales Agent or in a similar sales-driven environment. Strong understanding of online marketing strategies and digital platforms. Excellent verbal and written communication skills in English and Swahili. Creative thinking and robust problem-solving abilities to drive business growth. Familiarity with market research tools and modern sales techniques.
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