~1,850,000 Mentioned
Tanzania, Dar es Salaam
1 day ago
amsol.africa
20 Applied 6 Ultra Applied
Amsol Africa Management Solutions Ltd is actively recruiting an experienced and dedicated operations professional for the role of Deputy Manager - Operations at its Visa Application Centre (VAC) in Dar es Salaam, Tanzania. This full-time position is ideal for an individual who can provide crucial support in the comprehensive management of the VAC, ensuring operational excellence and high service standards. The role offers a competitive gross monthly salary of TZS 1,850,000. The successful candidate will be responsible for overseeing the daily operations of the VAC, diligently managing service quality and ensuring full compliance with all regulatory requirements and internal policies. A key aspect of this role involves leading and developing operational teams, fostering a productive and efficient work environment. Additionally, the Deputy Manager will be tasked with monitoring productivity, managing Turnaround Times (TATs), and upholding exceptional customer service standards. This position also entails actively supporting audits, preparing detailed reports, and contributing to robust risk management strategies.
Key Requirements
Bachelor's Degree in Business Administration, Operations Management, or a related field.
2-5 years of proven experience in operations, customer service, travel, visa services, BPO, or similar environments.
Demonstrated strong leadership and effective team management skills.
Experience in managing compliance, quality assurance processes, and reporting.
High proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
~1,500,000 Mentioned
Tanzania, Dar es Salaam
1 day ago
amsol.africa
64 Applied 45 Pro Applied
Amsol Africa Management Solutions Ltd is seeking a highly motivated, customer-focused, and detail-oriented Operations Officer to join its team at a Visa Application Centre (VAC) in Dar es Salaam, Tanzania. The successful candidate will play a crucial role in supporting the efficient processing of visa applications, ensuring a seamless and compliant experience for all applicants. This is a full-time position offering a gross salary of TZS 1,500,000 per month. Key responsibilities include processing and verifying visa application documents, effectively handling customer inquiries, and providing comprehensive support to applicants throughout the process. The role also involves meticulous management of applicant data and records, active participation in passport dispatch and various operational activities, and strict adherence to established Standard Operating Procedures (SOPs) and service standards to maintain high-quality service delivery. Qualified male candidates are encouraged to apply.
Key Requirements
Diploma or Bachelor's Degree in a relevant field.
0-12 months of professional experience; fresh graduates are highly encouraged to apply.
Demonstrated strong customer service orientation and excellent communication skills, both verbal and written.
Proficiency in typing and accurate data entry.
Competence in using Microsoft Office Suite (Word, Excel, Outlook).