0 Negotiable or Not Mentioned
Kenya, Nairobi
1 hour ago
dyness-tech.com
17 Views
Dyness is a global energy storage company expanding its Technical Service & Support team in Africa. We are seeking a Technical Support Expert in Kenya to handle both pre-sales and after-sales support for our advanced battery systems. The ideal candidate must have direct experience in the renewable energy sector, specifically with lithium battery technologies. You will be responsible for providing technical expertise to local markets and ensuring customer satisfaction with our BESS solutions. This role is crucial for our expansion in East Africa and requires a candidate who is passionate about renewable energy and technical excellence. The work location for this position is centered in Nairobi, requiring local market engagement.
Key Requirements
Deep understanding of lithium batteries
Deep understanding of energy storage systems
Proven experience in technical support (pre-sales)
Proven experience in technical support (after-sales)
Ability to work independently in local markets
Hands-on experience with battery storage hardware
Direct energy storage or renewable experience
Technical degree in Electrical Engineering or a related field
Proficiency in system monitoring and diagnostic software
Ability to conduct onsite site surveys and installations
0 Negotiable or Not Mentioned
Kenya, Nairobi
1 day ago
liphimar.co.ke
192 Views
Liphimar Human Capital Limited is seeking a highly skilled and experienced Automation Engineer to join their dynamic team in Nairobi, Kenya. The ideal candidate will be responsible for designing, programming, and troubleshooting advanced automation systems to enhance manufacturing efficiency. This role focuses heavily on Allen Bradley and Rockwell Automation platforms, requiring a professional who can effectively manage PLC programming and technical troubleshooting to minimize production downtime and optimize line performance. The successful applicant will work closely with the engineering team to implement automation solutions that meet industry standards. This position is open to international candidates who are willing to relocate to Nairobi, provided they possess a strong background in electrical or mechatronics engineering and at least five years of hands-on experience. The role offers an opportunity to work in a challenging environment where innovation and technical expertise are highly valued for driving operational excellence.
Key Requirements
Degree in Electrical, Mechatronics, or Automation Engineering.
Minimum of 5 years professional experience with Allen Bradley and Rockwell Automation systems.
Expertise in PLC programming and system logic development.
Proven ability in troubleshooting industrial automation lines.
Experience in reducing operational downtime through automation efficiency.
Strong understanding of electrical schematics and control panel design.
Proficiency in HMI and SCADA configuration and maintenance.
Excellent analytical and problem-solving skills in a high-pressure environment.
Willingness to relocate to Nairobi, Kenya under current market conditions.
Knowledge of international safety and quality standards in manufacturing.
0 Negotiable or Not Mentioned
Kenya
5 days ago
solvoglobal.com
553 Views
Join our team as a Customer Service Representative in Kenya, where you will be at the forefront of providing exceptional support to our global clientele. In this role, you will be responsible for managing a variety of customer inquiries through multiple channels including phone, email, and live chat. You will play a vital role in resolving issues promptly, providing accurate product information, and ensuring every customer interaction ends on a positive note.
We offer a dynamic and multicultural work environment that fosters professional growth and continuous learning. As part of our team, you will receive ongoing training to enhance your skills and advance your career within the organization. We are looking for proactive individuals who are passionate about problem-solving and possess excellent communication skills to help us maintain our high standards of service excellence.
Key Requirements
High school diploma or equivalent (college studies are a plus).
Advanced or fluent English communication skills (C1 written and spoken).
Strong interpersonal and problem-solving skills.
Basic computer skills and ability to multitask effectively.
Previous experience in customer service or a call center environment.
Ability to work independently and as part of a diverse team.
Capability to handle inbound and outbound customer inquiries via phone, email, or chat.
Proficiency in maintaining detailed and accurate records of customer interactions.
Commitment to meeting defined quality and productivity standards.
Proactive attitude with a focus on ensuring a positive customer experience.
0 Negotiable or Not Mentioned
Kenya
5 days ago
solvoglobal.com
391 Views
The Customer Service Representative (CSR) role based in Kenya is designed for individuals who are passionate about delivering exceptional customer experiences. In this position, you will serve as the primary point of contact for customer inquiries via telephone, providing empathetic and solution-driven support. Your core responsibilities involve active listening to understand customer concerns, offering clear and accurate resolutions, and professionally handling escalations to ensure a positive resolution process. You will be expected to apply critical thinking to troubleshoot issues and approve adjustments or returns within established company guidelines while conducting necessary follow-ups to ensure full satisfaction.
Beyond direct customer support, this role emphasizes integrity and collaboration. You will maintain strict confidentiality of customer information and stay updated on all product developments, policies, and procedures. Working closely with your teammates and leadership, you will contribute to the improvement of service delivery processes and participate in ongoing training opportunities. This is an excellent opportunity for a proactive, tech-savvy individual to thrive in a fast-paced, goal-oriented environment where service excellence and accountability are highly valued.
Key Requirements
Minimum 1 year of customer service experience in call center, retail, or hospitality environments.
Strong verbal and written communication skills with a focus on de-escalation techniques.
A proactive problem-solving mindset with the ability to adapt to changing situations.
High levels of personal integrity, accountability, and reliability in handling customer data.
Ability to perform effectively in a fast-paced and goal-oriented service environment.
Tech-savvy with the proficiency to multitask across multiple software systems simultaneously.
Demonstrated ability to handle professional escalations and maintain composure under pressure.
Strong active listening skills to accurately identify and address customer needs.
Commitment to participating in ongoing training and professional development sessions.
Ability to work collaboratively within a team to improve overall service delivery processes.
Proficiency in English to interact clearly with a diverse customer base.
0 Negotiable or Not Mentioned
Kenya
9 days ago
alternatedoors.co.ke
768 Views
As a Service Technician based in Kenya, you will be the primary point of contact for ensuring all equipment remains operational and efficient. Your role involves installing and commissioning various equipment, performing routine maintenance, and handling emergency repairs to minimize downtime. You will be expected to work in the field, troubleshooting complex technical issues and providing immediate results to keep client operations running smoothly.
Success in this position is defined by equipment reliability and client trust. You will manage job cards and service records while ensuring all safety and compliance standards are met. This role requires a hands-on approach and the ability to work under pressure, responding quickly to breakdown calls. If you are a disciplined professional with a background in the hospitality sector and electrical engineering, this field-based role offers a dynamic environment to showcase your expertise.
Key Requirements
Diploma in Electrical Power Engineering or related field
At least 2 years’ experience in a similar role
Hands-on experience with equipment and maintenance
Valid driver’s license
Strong troubleshooting skills
Strong communication skills
Technicians from the Hospitality Background preferred
Ability to manage job cards and service records
Proficiency in equipment commissioning
Capacity to handle emergency breakdown calls under pressure
0 Negotiable or Not Mentioned
Kenya, Nairobi
6 days ago
transafricamotors.com
362 Views
Transafrica Motors Ltd is seeking a dedicated and technically proficient IT Support professional to join our dynamic team in Nairobi. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will play a crucial role in maintaining our IT infrastructure, ensuring minimal downtime and high operational efficiency across our Windows-based environments. This role offers an excellent opportunity for individuals passionate about technology to grow their career within a fast-paced automotive industry environment.
Key responsibilities include troubleshooting network issues, managing user accounts through Active Directory, and performing maintenance on desktops, laptops, and printers. You will also be expected to implement basic cybersecurity practices to protect our organizational data and provide technical training to end-users. As an IT Support staff member, you will collaborate with various departments to ensure all technological needs are met and contribute to the continuous improvement of our IT support services in the Nairobi region.
Key Requirements
Hold a Diploma or Degree in IT, Computer Science, or a related field.
Proven experience in Windows environments and technical troubleshooting.
Solid understanding of Networking protocols including TCP/IP, DNS, DHCP, and VPNs.
Hands-on experience with Active Directory and user account management.
Proficiency in hardware support for desktops, laptops, and printers.
Knowledge and application of basic cybersecurity practices.
Strong analytical skills to diagnose and resolve software and hardware incidents.
Excellent communication skills for providing user support and technical training.
Ability to work independently and collaboratively within a team environment.
Willingness to stay updated with the latest technological trends and advancements.
0 Negotiable or Not Mentioned
Kenya, Nairobi
6 days ago
transafricamotors.com
660 Views
Transafrica Motors Ltd is looking for a skilled IT Support professional to join our team in Nairobi. If you have experience in Windows environments and troubleshooting, networking including TCP/IP, DNS, DHCP, and VPNs, or user management using Active Directory, we want to hear from you. The ideal candidate is passionate about tech and ready to grow their career in a team that values growth, innovation, and excellence. Additionally, the role involves providing hardware support for desktops, laptops, and printers, as well as maintaining basic cybersecurity practices. You will be expected to diagnose and resolve technical issues quickly, ensuring minimal downtime for operations. This position requires a Diploma or Degree in IT, Computer Science, or a related field, alongside excellent communication and interpersonal skills to assist team members effectively.
Key Requirements
Diploma or Degree in IT/Computer Science or related field
Experience in Windows environments & troubleshooting
Networking (TCP/IP, DNS, DHCP, VPNs)
Active Directory & user management
Hardware support (desktops, laptops, printers)
Basic cybersecurity practices
Troubleshooting technical infrastructure
Maintaining operational uptime
Strong analytical skills
Excellent team collaboration