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RECEPTIONIST - 1 POSITION @ TELEPOLIS VILLAGE HOTEL

0 Negotiable or Not Mentioned Kenya, Bomet 9 days ago gmail.com 383 Views

Telepolis Village Hotel is seeking a professional Receptionist to serve as the first point of contact for our guests in Kiptenden, Bomet. In this role, you will handle check-ins and check-outs, manage reservations, and answer inquiries both in person and over the phone. Your primary goal is to provide a seamless and pleasant experience for every guest from the moment they arrive until they depart our facility.

The ideal candidate will be highly organized, friendly, and capable of managing administrative tasks efficiently. You will also be responsible for maintaining guest records, processing payments, and coordinating with other departments to ensure specific guest requests are handled promptly. This is a vital role that requires a dedicated individual with a strong commitment to excellence in customer service and front-office administration.

Key Requirements

Diploma in Hotel Management / Catering or related field Relevant experience working at a front desk or in a receptionist role Exceptional verbal and written communication skills Strong customer service orientation and professional phone etiquette Proficiency in basic computer applications and reservation systems Ability to handle multiple tasks simultaneously while maintaining attention to detail Excellent organizational and problem-solving skills Professional appearance and a welcoming demeanor Ability to work independently and as part of a team Cultural awareness and sensitivity when dealing with diverse guests
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HOTEL SUPERVISOR - 1 POSITION @ TELEPOLIS VILLAGE HOTEL

0 Negotiable or Not Mentioned Kenya, Bomet 9 days ago gmail.com 442 Views

We are looking for a qualified Hotel Supervisor to oversee the daily operations of Telepolis Village Hotel and ensure a high standard of service for our guests. The supervisor will be responsible for managing staff performance, coordinating between various departments, and maintaining a welcoming atmosphere across the property. You will play a crucial role in maintaining the hotel's reputation by ensuring that all guest needs are met and operational goals are achieved.

The successful candidate must possess strong leadership skills and the ability to make quick, effective decisions. You will also be involved in administrative tasks, such as reporting and inventory management, while ensuring compliance with health and safety regulations. This role is based in Kiptenden, Bomet, and requires a professional with a deep understanding of hospitality management and service excellence.

Key Requirements

Diploma in Hotel Management / Catering / Housekeeping or related Substantial relevant work experience in a supervisory role Strong leadership and team management skills Excellent communication and interpersonal abilities In-depth knowledge of hotel operations, including front desk and housekeeping Proven ability to handle guest complaints and resolve issues professionally Experience in staff scheduling and performance monitoring Proficiency in hotel management software and basic computer tools High level of integrity and professional ethics Ability to train, mentor, and motivate junior staff members
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WAITER - 2 POSITIONS @ TELEPOLIS VILLAGE HOTEL

0 Negotiable or Not Mentioned Kenya, Bomet 9 days ago gmail.com 442 Views

Telepolis Village Hotel is seeking energetic and dedicated individuals to join our team as Waiters. The ideal candidates will be responsible for ensuring that all guests receive an exceptional dining experience by providing prompt and friendly service. You will be expected to take orders, serve food and beverages, and maintain a clean and organized dining area to the highest standards of the hospitality industry.

In addition to serving guests, you will collaborate with the kitchen staff to ensure orders are accurate and delivered on time. Success in this role requires a strong commitment to customer satisfaction, the ability to work effectively in a fast-paced environment, and excellent communication skills. We offer a professional working environment and the opportunity to grow within our established hotel located in Kiptenden, Bomet.

Key Requirements

Diploma in Hotel Management / Catering or related field Relevant work experience in a restaurant or hotel setting Good communication and interpersonal skills Excellent customer service skills and a friendly demeanor Ability to handle cash and process payments accurately Knowledge of food safety and hygiene regulations Physical stamina to stand and walk for long periods during shifts Ability to multitask and work under pressure during peak hours Professional appearance and a positive, proactive attitude Flexibility to work in shifts, including weekends and public holidays
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