0 Negotiable or Not Mentioned
Kenya, Remote
11 days ago
dcsp.com
970 Views
We are seeking a highly skilled and experienced Accounts Manager to join a rapidly expanding FMCG Distribution business. This position offers a unique remote working arrangement, specifically looking for talented professionals based in India to support operations for a company headquartered in Kenya. The successful candidate will play a critical role in the financial health of the organization, managing all aspects of accounting and reporting. Budget: Upto 2000USD + Other expat benefits.
Key responsibilities include the finalization of accounts, preparation of detailed financial statements, and overseeing end-to-end accounting operations. You will be responsible for handling audits, ensuring compliance with relevant taxation laws, and providing insightful MIS reporting and financial analysis to senior management. The role requires close coordination with overseas management to ensure seamless financial integration. Preferred candidates should have a background in FMCG, proficiency in Tally/ERP, and excellent communication skills.
Key Requirements
Strong experience in accounts finalization.
4–8 years of relevant accounting or finance experience.
Proficiency in Tally or similar ERP software packages.
Advanced level skills in Microsoft Excel for data analysis.
Excellent communication and interpersonal skills.
Strong problem-solving and critical thinking abilities.
Previous experience in the FMCG distribution industry is preferred.
Demonstrated ability to manage end-to-end accounting operations.
Comprehensive knowledge of audits, statutory compliance, and taxation.
Experience working with international clients or overseas management teams.
0 Negotiable or Not Mentioned
Tanzania, Tanga
13 days ago
empower.co.tz
774 Views
The East African Crude Oil Pipeline project offers a unique Finance Internship for students in Tanzania to gain technical exposure in financial management for a large-scale energy project. EACOP is a landmark pipeline transporting crude oil from Uganda to the port of Tanga. This internship, scheduled for July through September 2026, is designed to enhance the analytical and professional skills of university students by providing them with real-world industry experience in one of the most significant infrastructure developments in East Africa.
Working within the Finance department, the intern will assist in financial reporting and budgeting processes. Responsibilities include supporting invoice processing, expense tracking, and participating in financial data analysis and reconciliation. The intern will play a key role in maintaining accurate financial records and adhering to accounting standards. This position provides a deep dive into the financial operations of a midstream energy company and offers excellent mentorship opportunities within the Tanga and larger Tanzania project sites.
Key Requirements
Currently enrolled in a recognized university
Provide an official university letter for internship application
Hold and present a valid student identification card
Demonstrate strong academic performance with a minimum upper second class
Available full-time for the duration from July to September 2026
Possess excellent communication and interpersonal skills
Show strong problem-solving and critical thinking abilities
Possess high-level analytical and diagnostic skills
Submit a well-written application including a CV and Cover Letter
Pursuing a degree in Finance, Accounting, or related field
0 Negotiable or Not Mentioned
Tanzania, Serengeti
22 days ago
gmail.com
1957 Views
Enkoria Serengeti is seeking a dedicated Camp Manager to act as the cornerstone of on-site operations at their Serengeti location. The successful candidate will provide overall leadership in managing diverse staff, facilities, and daily logistics while ensuring the rigorous implementation of safety, environmental, and operational standard operating procedures (SOPs). This role is critical for maintaining the high standards expected in a premium safari environment.
The Camp Manager will be responsible for guest-orientation and ensuring an exceptional visitor experience. Beyond daily staff supervision, the role involves utilizing hospitality management systems to generate, analyze, and present detailed operational and financial reports to senior management. Working in a remote safari camp requires high levels of adaptability, strong communication skills, and the ability to oversee complex logistics in a wilderness setting.
Key Requirements
Degree in Hospitality Management, Tourism Management, or a related field.
Minimum 4-5 years' experience as a Camp Manager.
At least 4 years in a camp/lodge management role.
Training in hospitality operations or lodge management is preferred.
Experience working in remote safari camps or lodges is preferred.
Strong leadership, communication, and guest-orientation skills.
Knowledge of Microsoft Office packages.
Demonstrated proficiency in the use and application of hospitality systems.
Proven ability to generate, analyze, and present operational and financial reports.
Ability to manage staff and daily logistics in a remote environment.
Excellent problem-solving skills and attention to detail.
0 Negotiable or Not Mentioned
Kenya
7 days ago
hisungreenpower.com
517 Views
Gold Coins Mining is seeking a highly skilled and experienced Mining Engineer to join our expanding global operations in Kenya. This role offers an exceptional opportunity to work on diverse international mining projects within a dynamic and forward-thinking environment. The successful candidate will be responsible for overseeing mining operations, ensuring the highest standards of safety and efficiency are met, and contributing to the strategic growth of our projects in the region.
The position requires a professional with 8 to 13 years of experience who is passionate about mining excellence. Key duties include designing mine layouts, managing production schedules, and collaborating with cross-functional teams to optimize resource recovery. If you are a results-oriented engineer with a strong technical background and a desire to take your career to the next level, we invite you to apply and become part of our dedicated team in Kenya.
Key Requirements
8-13 years of professional experience in mining engineering operations.
Bachelor's degree in Mining Engineering, Geology, or a related technical field.
Proven proficiency in mine planning software such as Surpac, Vulcan, or Deswik.
Extensive knowledge of international mining safety standards and protocols.
Strong leadership skills with experience managing large technical teams.
Expertise in both underground and open-cast mining methodologies.
Ability to conduct comprehensive feasibility studies and resource assessments.
Excellent analytical and problem-solving abilities in high-pressure environments.
Effective communication skills for stakeholder engagement and technical reporting.
Valid certification or licensure from a recognized professional engineering body.
0 Negotiable or Not Mentioned
Kenya
15 days ago
gtbank.com
1104 Views
GTBank Kenya is looking for a seasoned and dedicated Internal Auditor to join 'The Orange Tribe'. This role is perfect for a professional seeking to take the next step in their career within a dynamic team that prioritizes impactful and innovative solutions. The successful candidate will be responsible for overseeing internal audit activities, ensuring that all financial and operational processes adhere to the highest standards of integrity and compliance. You will work in a fast-paced environment where innovation and professionalism are highly valued.
As an Internal Auditor, you will play a critical role in evaluating the effectiveness of risk management, control, and governance processes. You will be expected to conduct thorough audits, prepare detailed reports, and provide actionable recommendations to management. GTBank Kenya is an equal opportunity employer that celebrates diversity and offers a platform for career growth. Interested candidates should submit their CV and portfolio to the specified email address using the subject line provided in the application instructions.
Key Requirements
Bachelor’s degree in Accounting, Finance, or a related field of study.
Professional certification such as Certified Public Accountant (CPA) or Association of Chartered Certified Accountants (ACCA).
Certified Internal Auditor (CIA) designation is highly preferred.
Proven experience as an Internal Auditor or Senior Auditor within the banking or financial services sector.
Advanced knowledge of internal auditing standards and procedures, laws, rules, and regulations.
Strong analytical skills with the ability to manipulate and analyze large volumes of data.
Excellent written and verbal communication skills for presenting audit findings and reports.
High level of integrity and objectivity with a commitment to professional ethics.
Proficiency in MS Office Suite and specialized accounting or audit software.
Ability to work independently and as part of a collaborative, multi-disciplinary team.
~4,000 Mentioned
Kenya, Nairobi
21 days ago
gmail.com
1617 Views
An international hotel located in Nairobi, Kenya, is seeking a qualified Finance Controller to join their leadership team. This urgent hiring requires a professional with at least 10 years of total experience, including 5 to 7 years specifically in leadership roles within the hospitality industry. Applicants must have a background in 4 or 5-star hotels, with a strong preference for those who have previously worked within the African continent. This role is strictly for Indian citizens who are available to join immediately. The position offers a competitive salary of USD 4000 per month plus additional expat benefits. Nairobi, situated at a high altitude in East Africa, offers a pleasant climate year-round and is a beautiful city with a vibrant community. The successful candidate will manage all financial operations for the hotel, ensuring fiscal health and operational efficiency. The city itself features prominent landmarks such as the Shree Ambaji Temple and the Shree Swami Narayan Temple in Parklands, reflecting its diverse culture. The job is based in Nairobi, which is known for its high standards of living and professional opportunities for international expats.
Key Requirements
Total professional experience of 10 years or more.
Minimum of 5 to 7 years experience in leadership or senior management roles.
Proven background working in 4-star or 5-star hotel environments.
Previous professional experience within the African hospitality market.
Must hold Indian citizenship as per recruitment requirements.
Availability for immediate joining is mandatory.
In-depth knowledge of hotel financial management and accounting principles.
Expertise in budgeting, financial forecasting, and fiscal analysis.
Familiarity with hospitality ERP systems and accounting software.
Strong leadership, communication, and interpersonal skills.
~35,000 Mentioned
Kenya, Nairobi
3 days ago
morsanhr.co.ke
260 Views
Our client is looking for a detail-oriented and results-driven Accountant to manage financial operations, ensure compliance, and support business decision-making within a fast-paced telecommunications environment. The role involves full-cycle bookkeeping using Xero, financial record management, and handling accounts payable and receivable reconciliations. The successful candidate will be responsible for statutory compliance including VAT, PAYE, and KRA filings, as well as payroll processing for NSSF and NHIF/SHIF.
Furthermore, the Accountant will manage cash flow and treasury operations, providing monthly management reports such as P&L, Balance Sheets, and Cash Flow statements. The position requires supporting audit processes and maintaining internal controls to safeguard the company's financial integrity. The offered salary for this role is KES 35,000 – 40,000. Candidates must be based in Nairobi and demonstrate a high level of accuracy and the ability to meet strict deadlines.
Key Requirements
Bachelor’s degree in Accounting/Finance or related field
CPA Part II / Finalist qualification
2–4 years’ professional accounting experience
Strong knowledge of Kenyan tax and statutory compliance (VAT, PAYE, KRA)
Hands-on experience with Xero accounting software
High attention to detail and ability to meet tight deadlines
Must be currently based in Nairobi
Proficiency in payroll processing including NSSF, NHIF, and SHIF
Ability to prepare monthly management reports (P&L and Balance Sheet)
Strong analytical skills for cash flow and treasury management
0 Negotiable or Not Mentioned
Kenya
16 days ago
movingheads.co.za
779 Views
Moving Heads is looking for an experienced Senior Manager to lead Insurance and Managed Services operations in Kenya. This role requires a strategic thinker who can navigate the complexities of IFRS 17 and provide expert guidance to local insurance and reinsurance clients. The successful candidate will leverage their professional services background to manage service delivery and ensure high-quality financial reporting and compliance across the East African region.
The position entails overseeing managed services operations and implementing financial frameworks that meet both local regulatory requirements and global benchmarks. Candidates with a history of success in Big Four environments will be well-suited to handle the rigorous demands of this leadership role. Joining the team in Kenya offers a unique chance to work in a rapidly growing financial hub, contributing to the professionalization and stability of the insurance sector through specialized accounting expertise.
Key Requirements
CA(SA), CPA, or equivalent Chartered Accountant qualification
8–12 years’ post-articles experience
Strong exposure to insurance or reinsurance clients
Proven experience in IFRS 17 (implementation & reporting)
Background in Big Four / professional services (highly preferred)
Expertise in Kenyan and international financial regulations
Proven track record in client relationship management
Strong leadership capabilities to drive organizational goals
Advanced proficiency in financial reporting software
Commitment to continuous professional development
0 Negotiable or Not Mentioned
Tanzania, Mwanza
4 days ago
perseusmining.com
341 Views
The Senior Mine Accountant / Management Accountant is a critical site-based role at the Nyanzaga Project, responsible for maintaining financial integrity and cost discipline. This position involves overseeing financial transactions within the ERP system, ensuring compliance with accounting standards, and managing the full month-end process. You will play a vital role in the construction and early operational phases, providing the necessary financial support to ensure the project stays on budget and adheres to corporate governance standards.
Beyond technical accounting, the role acts as a key liaison between site operations and the corporate finance function. You will work closely with Engineering, Supply Chain, and Project teams to strengthen financial controls and provide insightful cost analyses. This position reports directly to the Commercial Manager and requires a proactive individual capable of stepping into a lead finance representative role when necessary. The ideal candidate will have extensive experience in the mining or heavy industry sector and hold a valid CPA (T) certification.
Key Requirements
Bachelor's degree in accounting, Finance, or related discipline.
CPA (T) or equivalent professional certification is mandatory.
Minimum of 5 years' experience in management or project accounting.
Experience in mining, construction, or heavy industry is strongly preferred.
Proficiency in ERP systems, preferably Pronto or equivalent software.
Strong analytical skills for cost control and variance analysis.
Ability to manage month-end processes, including accruals and prepayments.
Excellent communication skills for liaising between site operations and corporate finance.
Proven ability to oversee financial transactions and ensure regulatory compliance.
Strong leadership skills to act as the lead finance representative when required.
0 Negotiable or Not Mentioned
Kenya
7 days ago
plexus-energy.co.ke
553 Views
Plexus Energy is seeking a dedicated and detail-oriented Accountant to join their team. The successful candidate will be responsible for overseeing the company's daily financial operations, including the preparation of financial statements and the management of accounts payable and receivable. This role is central to maintaining the financial health of the organization and requires a professional who can work independently while collaborating effectively with the broader management team.
In addition to routine accounting tasks, the Accountant will ensure that the company remains in full compliance with all Kenyan tax regulations and statutory reporting requirements. This involves staying updated on legislative changes and implementing best practices in financial management. The ideal candidate should possess strong analytical skills to provide meaningful insights into financial performance and support strategic decision-making processes within the energy sector.
Key Requirements
CPA (K) qualified - mandatory
Bachelor's degree in Accounting, Finance, or a related field
Minimum 2 years' relevant experience
Proficiency in Microsoft Excel and accounting systems
Strong understanding of Kenyan tax regulations and compliance
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
High level of integrity and professional ethics
Ability to meet strict deadlines and manage multiple tasks
Attention to detail and accuracy in data entry and reporting
0 Negotiable or Not Mentioned
Tanzania, Singida
9 days ago
gmail.com
893 Views
Samaki Complex in Singida is looking for a dynamic and experienced Manager to oversee its diverse business operations including restaurant services, conference halls, catering, social events, and bar management. The successful candidate will be responsible for the daily management of the facility, leading a dedicated team to ensure exceptional customer service, and making strategic decisions to drive profitability and enhance the company's reputation. Candidates are expected to actively seek new markets and clients to grow the business footprint.
Beyond operational tasks, the Manager will handle financial reporting, including monthly income and expenditure statements, and the development and implementation of comprehensive business plans. Requirements include a background in Business or Hotel Management with at least three years of leadership experience. Proficiency in business software and an understanding of local tax regulations are essential for this role to ensure the smooth and compliant running of Samaki Complex.
Key Requirements
Bachelor's degree or Diploma in Business, Hotel Management, or a related field
At least 3 years of experience in leadership and management positions
Proven experience in hotel or similar business operations
Creative and innovative mindset in business management
Ability to prepare and analyze monthly income and expenditure reports
Capability to prepare and execute detailed business action plans
Strong skills in building and managing effective staff teams
Knowledge and ability to manage various tax-related matters
Excellent communication and leadership skills
Proficiency in using computers and business-related software applications
0 Negotiable or Not Mentioned
Kenya
7 days ago
sourcifyhr.in
654 Views
Sourcify HR is expanding its finance team and looking for a dynamic R2R Manager to lead operations in Kenya. As a Deputy Manager, you will be responsible for coordinating the Kenya and South Africa close processes while executing complex UK accounting and regional consolidation. You will provide the final regional sign-off before group submission and manage relationships with senior stakeholders and external parties. This position involves working within the Kenya shift and offers the opportunity to thrive in a global finance environment. Candidates will need to ensure that all financial activities align with international standards such as IFRS and US GAAP. You will utilize advanced accounting systems like SAP S/4HANA and Hyperion to maintain data integrity and streamline reporting processes. The role requires a proactive professional capable of handling multi-entity environments and driving excellence in global close procedures. Please note that both Kenya and South Africa are key focus regions for this role's consolidation activities.
Key Requirements
CA, ACCA, or CPA professional qualification
Minimum of 3 years post-qualification experience
Strong expertise in SAP S/4HANA systems
Proficiency in Hyperion financial software
In-depth knowledge of IFRS accounting standards
Solid understanding of US GAAP principles
Experience in regional consolidation procedures
Ability to manage senior stakeholder relationships
Experience coordinating external party management
Willingness to work the Kenya shift schedule
Proven background in global close processes
Exposure to multi-entity and multi-country environments
0 Negotiable or Not Mentioned
Kenya, Nairobi
4 days ago
gmail.com
335 Views
We are seeking a dedicated and highly analytical Project HR Consultant for a critical 2-month engagement based in Nairobi. The successful candidate will be responsible for leading key human resources initiatives, including job evaluation, salary benchmarking, and workforce diagnostics. This role requires a professional who can dive deep into organizational structures to ensure that compensation frameworks are both competitive and sustainable, providing a foundation for future growth and employee retention. In addition to benchmarking, the consultant will focus on payroll cost analysis and reporting. This involves identifying efficiencies and providing data-driven recommendations to the management team. The ideal candidate must possess strong experience in HR data analysis and compensation structuring, with the capacity to deliver clear, actionable insights within a fast-paced project environment. While the initial contract is for two months, there is a possibility for future engagement based on performance and project needs.
Key Requirements
Extensive experience in HR consulting with a focus on job evaluation and salary benchmarking.
Proven track record in conducting workforce diagnostics and organizational reviews.
Strong proficiency in payroll cost analysis and comprehensive financial reporting.
Advanced analytical skills with the ability to interpret complex HR data sets.
Ability to work under pressure and deliver high-quality results within tight timelines.
Excellent communication skills for presenting actionable insights to stakeholders.
Relevant academic background in Human Resources, Business Administration, or a related field.
Proficiency in advanced Excel and HR management software systems.
Experience in compensation and benefits structuring within the East African market.
Ability to work independently and manage project deliverables for a 2-month engagement.
0 Negotiable or Not Mentioned
Tanzania, Serengeti
15 days ago
outstandingsolutionstz.com
1095 Views
Outstanding Solutions TZ is looking for a professional Housekeeper to join our hospitality team in the Serengeti. The role involves ensuring all guest rooms are meticulously cleaned, sanitized, and prepared according to hotel standards to provide a comfortable stay for visitors. You will also be responsible for maintaining the cleanliness of public areas, including lobbies and corridors, to ensure a high level of presentation throughout the property.
Successful candidates will manage the replenishment of room amenities such as toiletries and linens while proactively identifying and reporting any maintenance concerns to the appropriate department. You must strictly adhere to all health and safety regulations to ensure a safe environment for both guests and staff. This role requires a reliable individual with a strong sense of teamwork and the ability to manage time effectively in a busy hospitality setting.
Key Requirements
1-3 years of housekeeping experience in the hospitality sector.
Attention to detail to maintain high cleanliness standards.
Ability to organize and complete tasks efficiently within set timelines.
Dependable, punctual, and consistent in service delivery.
Works well with colleagues and maintains a professional attitude.
Knowledge of cleaning chemicals and safe handling procedures.
Physical stamina to handle lifting, bending, and standing for long periods.
Ability to follow hygiene and sanitation protocols strictly.
Effective communication skills to report maintenance issues.
A positive and friendly attitude toward guests and staff members.
0 Negotiable or Not Mentioned
Kenya, Nairobi
14 days ago
alkem.com
896 Views
We are seeking a highly experienced and results-oriented Institution Manager to join our dynamic team in Nairobi, Kenya. This role is pivotal in driving our business growth within the institutional sector, specifically focusing on pharmaceutical products. The successful candidate will leverage their extensive experience in the Kenyan market to manage and expand our footprint in tender-based procurement and distributor-led sales channels.
The primary responsibilities include overseeing all aspects of tender business operations and maintaining robust relationships with our network of distributors. You will be responsible for strategic planning, contract negotiations, and ensuring the efficient delivery of products to institutional clients. This position requires a minimum of 5 to 10 years of specialized experience in a reputable pharmaceutical company, with a deep understanding of local regulatory and commercial environments.
Key Requirements
5 to 10 years of professional experience in a reputable pharmaceutical company.
Extensive background in handling tender business within the Kenyan market.
Proven experience in managing and coordinating with distributor networks.
Strong understanding of pharmaceutical industry standards and regulations.
Excellent negotiation skills specifically for institutional contracts.
Ability to develop and execute strategic plans for business growth.
Strong relationship management skills with institutional stakeholders.
Bachelor's degree in Pharmacy, Business, or a related field.
Demonstrated success in achieving sales targets in the pharmaceutical sector.
Proficiency in market analysis and sales reporting.
Excellent communication and presentation skills.
0 Negotiable or Not Mentioned
Kenya, Nairobi
5 hours ago
gmail.com
34 Views
The Loan Collection Officer will be responsible for managing and recovering outstanding debts from clients. This role involves proactive communication with borrowers to ensure timely repayments and maintaining professional relationships while upholding the company's financial interests. The candidate will work closely with the finance team to monitor accounts and update records accurately. Key duties include negotiating repayment schedules, explaining loan terms to clients, and resolving disputes regarding payments. The ideal candidate must possess excellent persuasion skills and a results-driven mindset to meet monthly targets. Experience in the banking or micro-finance sector in Kenya is highly preferred. Salary: Negotiable.
Key Requirements
Minimum secondary education (certificate or diploma preferred)
Good communication and negotiation skills
Self-motivated and reliable
Previous experience in collections or finance is an advantage
Proficiency in English and Swahili
Strong interpersonal skills for client negotiation
Ability to work under pressure and meet strict deadlines
High level of integrity and confidentiality
Basic computer literacy for record-keeping
Ability to work independently with minimal supervision
0 Negotiable or Not Mentioned
Kenya, Nairobi
1 day ago
liquorsquare.co.ke
150 Views
Liquor Square is a fast-growing retail and distribution company specializing in beverages and customer-focused delivery services. We are looking for reliable, disciplined, and customer-oriented Delivery Riders to join our team and support our expanding operations. The role involves delivering customer orders promptly and efficiently within assigned routes while ensuring all orders are verified before dispatch. You will represent the brand professionally and provide top-tier service to our diverse clientele in Nairobi.
In addition to deliveries, riders are responsible for handling cash and mobile payments accurately, maintaining delivery records, and ensuring the assigned motorcycle is well-maintained and clean. You must comply with all traffic laws and company safety standards to ensure a smooth logistics process. The position offers a supportive and dynamic work environment with opportunities for growth within the company for high-performing individuals who demonstrate strong integrity and time management.
Key Requirements
Minimum KCSE certificate.
Valid Motorcycle Riding License (Class A).
At least 1–2 years’ experience in delivery riding.
Good knowledge of Nairobi and surrounding areas.
Basic smartphone skills (GPS navigation, mobile apps).
Strong integrity, reliability, and time management skills.
Ability to handle cash and mobile payments accurately and account for transactions.
Excellent customer service skills to represent the company brand professionally.
Commitment to motorcycle maintenance and basic cleanliness.
Strict adherence to all traffic laws and company safety protocols.
Ability to work in a fast-paced retail environment.
Strong communication skills for interacting with dispatchers and customers.
0 Negotiable or Not Mentioned
Kenya, Nairobi
6 days ago
solvoglobal.com
581 Views
Solvo Global is actively seeking a dedicated Customer Service Representative to join our expanding team in Nairobi, Kenya. As the primary point of contact for our clients, you will be responsible for handling inquiries, providing detailed product information, and resolving issues with a professional and positive attitude. This role is ideal for individuals who are passionate about helping others and can navigate complex customer interactions with ease and efficiency while maintaining high standards of service quality. Within this fast-paced BPO environment, you will collaborate with team members to ensure consistent service delivery and operational success. The position requires a candidate who can remain proactive and maintain an excellent level of communication throughout their shift. By joining the team, you will have the opportunity to grow your career within a global organization that values professional development, empathy, and customer satisfaction. The role focuses on delivering exceptional support through various channels, ensuring every customer interaction reflects the company's commitment to excellence.
Key Requirements
Excellent verbal and written communication skills in English.
A customer-focused mindset with a proactive approach to helping others.
Strong problem-solving abilities and attention to detail.
Previous experience in a customer service or call center environment.
Ability to work effectively in a high-pressure BPO setting.
Proficiency in basic computer applications and CRM software.
High school diploma or equivalent educational background.
Strong multitasking and time-management skills.
A professional and empathetic attitude when handling client inquiries.
Availability to work flexible shifts and weekend hours.
0 Negotiable or Not Mentioned
Kenya, Nairobi
20 days ago
solvoglobal.com
1532 Views
Solvo Global is seeking experienced Spanish-Speaking Customer Support Representatives to join our professional team at our on-site location in Westlands, Nairobi. In this mid-level role, you will be the primary point of contact for Spanish and English-speaking customers, managing high volumes of both inbound and outbound calls. Your core responsibility will be to resolve inquiries, complaints, and technical service issues while adhering to strict service level agreements and quality standards. By providing accurate information and maintaining a professional tone, you will help build trust and ensure customer satisfaction across diverse global markets.
The ideal candidate will be adept at using various CRM platforms and call handling systems to document interactions clearly and accurately. You will work within a performance-driven culture where meeting key performance indicators such as Average Handling Time, Customer Satisfaction scores, and First Call Resolution is essential. This role offers exposure to international processes and global clients, providing a unique opportunity for career progression into quality assurance, team leadership, or operations. Candidates must be flexible to work rotating shifts, including weekends and public holidays, to accommodate our global operations.
Key Requirements
Fluency in Spanish and English (spoken and written) – mandatory
2+ years of call center or BPO experience, preferably voice‑based support
Strong understanding of call center KPIs, metrics, and customer handling techniques
Excellent communication, active listening, and problem‑solving skills
Ability to handle high call volumes and challenging customer interactions
Comfortable working shifts, weekends, and public holidays
Proficiency in CRM tools, call handling systems, and basic computer applications
Proven ability to meet or exceed AHT, CSAT, and FCR targets
Meticulous attention to detail in documenting call interactions
High level of professionalism and emotional intelligence in customer interactions