0 Negotiable or Not Mentioned
USA, Chicago
7 days ago
centraprise.com
540 Views
The Major Incident Manager role involves taking overall ownership of Major Incident Management, including leadership and governance of all P1 and P2 incidents. The primary goal is to ensure rapid service restoration and minimal business impact while strictly adhering to agreed-upon response and resolution targets. You will be responsible for exercising command and control during critical incidents by chairing bridge calls, coordinating cross-functional technical teams, and assigning clear actions to maintain a focused recovery effort. Timely and accurate communication across business stakeholders, leadership, and service teams is a vital component of this position.
In addition to immediate response, you will drive root cause analysis and post-incident review activities to ensure thorough investigation and identification of systemic issues. This role requires end-to-end follow-through on major incidents, including tracking remediation actions and integrating findings with Problem and Change Management processes. You will also be tasked with continuous improvement of incident handling and readiness, preparing monthly summaries and analysis for leadership to facilitate informed decision-making based on ITSM and ITIL best practices.
Key Requirements
Overall ownership and leadership of Major Incident Management processes.
Governance of P1 and P2 incidents to ensure rapid service restoration.
Ability to chair bridge calls and exercise command and control during incidents.
Experience coordinating cross-functional technical teams effectively.
Strong communication skills for updating business stakeholders and leadership.
Proficiency in driving root cause analysis and post-incident reviews.
Knowledge of Problem and Change Management integration processes.
Expertise in ITSM and ITIL frameworks and methodologies.
Ability to prepare and present monthly incident analysis reports.
High level of technical awareness and decision-making capabilities.
0 Negotiable or Not Mentioned
USA, Wisconsin
15 days ago
irginc.net
576 Views
The Certified OnBase Administrator/Developer will be responsible for supporting, maintaining, and enhancing functionality within the OnBase system. The role encompasses providing high-level user support, triaging complex technical issues, and ensuring timely ticket resolution while identifying systemic patterns to propose permanent solutions and improve user experience through conceptual designs.
This position offers a primarily remote work arrangement, though the candidate must be a Wisconsin resident or willing to relocate within 30 days of the start date. Key tasks include building low-to-no code solutions, managing WorkView and Workflow lifecycles, and working closely with business stakeholders to resolve production issues and implement best practices using Hyland design methodologies.
Key Requirements
5+ years of professional experience in OnBase administration and development.
Valid OnBase Certified WorkView Developer (OCWV) certification obtained or renewed within 4 years.
Experience building OnBase low-to-no code solutions using Hyland best practices.
Expertise in WorkView standalone applications and Workflow lifecycles.
Knowledge of Workflow and WorkView combined solution design.
Proficiency in creating and managing Document Composition templates.
Demonstrated ability in design thinking and outcome-focused problem solving.
Proven experience troubleshooting OnBase solutions with minimal documentation.
Strong communication skills for direct collaboration with business users to resolve production issues.
Ability to provide user support, ticket triage, and root cause analysis in a production environment.
0 Negotiable or Not Mentioned
United States, Chicago
11 days ago
strivex.com
598 Views
The Service Now Enterprise Service Management Consultant will be responsible for leading the end-to-end solution design for ESM capabilities on the ServiceNow platform. This role involves ensuring that all functional needs are accurately captured and translated into technical designs that provide long-term value. You will be a key architect in driving organizational efficiency through the ServiceNow platform by overseeing technical delivery and architectural integrity.
In addition to technical design, the consultant will oversee specific ESM functional waves, focusing on areas such as Finance, Procurement, and IT. This onsite role in Chicago requires a deep understanding of business processes and the ability to integrate diverse requirements into a unified platform strategy. You will collaborate with cross-functional teams to ensure that the ServiceNow ecosystem effectively supports the company's enterprise-wide digital transformation goals.
Key Requirements
Own end to end solution design for ESM capabilities on ServiceNow.
Oversee solution design for specific ESM capabilities or functional waves such as Finance and Procurement.
Ensure functional needs are met through robust ServiceNow architecture.
Demonstrate deep technical expertise in ServiceNow ESM modules.
Facilitate stakeholder meetings to gather and refine business requirements.
Experience in managing large-scale IT service management transformations.
Strong knowledge of ITIL processes and best practices.
Ability to work onsite in Chicago, IL consistently.
Excellent communication skills for cross-departmental collaboration.
Proven track record of delivering enterprise-level software solutions.
Analytical mindset to troubleshoot complex platform integration issues.
Ability to mentor junior developers and platform administrators.
0 Negotiable or Not Mentioned
USA, Chicago
15 days ago
evolveesolutions.com
879 Views
We are seeking a highly skilled and experienced Sr. IT Product Manager IV to join our team on a contract basis in Chicago, IL. This role is crucial for driving innovation within the Corporate Safety Digital Technology sector. The successful candidate will be responsible for defining the product vision, strategy, and roadmap while ensuring alignment with overall business objectives.
The Senior Product Manager will work closely with cross-functional teams, including engineering, design, and marketing, to deliver high-quality digital applications. You will own the entire product lifecycle from inception to delivery, focusing on user-centric design and technical excellence. This position requires a strategic thinker who can navigate complex technological landscapes and deliver impactful solutions that enhance corporate safety standards.
Key Requirements
Proven experience as a Senior Product Manager in an IT environment.
Strong background in developing and managing digital applications.
Demonstrated expertise in product strategy and roadmap execution.
Excellent cross-functional collaboration skills working with engineering and design teams.
Experience in Corporate Safety Digital Technology or related fields.
Ability to drive innovation and manage end-to-end product delivery cycles.
Strong analytical skills to monitor product performance and user feedback.
Proficiency in Agile and Scrum methodologies.
Exceptional communication skills for presenting to senior stakeholders.
Bachelor’s degree in Computer Science, Information Technology, or Business.
0 Negotiable or Not Mentioned
USA, Bolingbrook
15 days ago
laibatechnology.com
1003 Views
Laiba Technology is currently seeking a highly skilled and experienced QA Lead with specialized expertise in AI/ML testing for a prominent E-commerce client. This role is pivotal in ensuring the quality and reliability of advanced machine learning models and large language model (LLM) outputs within a dynamic retail environment. The successful candidate will be responsible for defining comprehensive test strategies, overseeing test planning, and leading the quality assurance efforts across multidisciplinary teams to maintain high standards of performance and data integrity.
The ideal candidate must possess deep knowledge of AI output accuracy, prompt-based systems, and KPI testing methodologies. This onsite position in Bolingbrook, Illinois, requires excellent stakeholder coordination skills and the ability to work collaboratively with both product and engineering departments. You will be tasked with validating complex data sets and ensuring that all AI/ML-driven features align with business objectives and consumer needs, providing a seamless experience for our e-commerce platform users.
Key Requirements
10+ years of professional QA/Testing experience in a software development environment.
Strong proven experience serving as a QA Lead or Test Lead on large-scale projects.
Extensive practical experience in AI/ML or LLM (Large Language Model) testing.
Demonstrated ability to create and execute comprehensive Test Strategies and Test Plans.
Profound experience in Data Validation and KPI testing specifically for algorithmic outputs.
Technical knowledge of AI output accuracy assessment and prompt-based system behaviors.
Mandatory experience working within the E-commerce or Retail industry domains.
Strong stakeholder coordination skills with the ability to bridge technical and business gaps.
Direct experience collaborating with integrated Product and Engineering teams.
Ability to work onsite at the Bolingbrook, IL facility on a full-time basis.
0 Negotiable or Not Mentioned
USA, Lansing Michigan
20 days ago
vsoftconsulting.com
1006 Views
We are seeking a dedicated Project Manager 3 to join our team for a premier client engagement. In this role, you will be at the forefront of healthcare IT initiatives, overseeing the full project lifecycle from planning to execution. You will be tasked with managing intricate timelines and budgets, ensuring that all milestones are achieved on schedule and within financial constraints. Your ability to maintain HIPAA compliance across all project phases will be critical to the success of these sensitive healthcare initiatives.
The ideal candidate will possess a strong background in both Agile and Waterfall methodologies, allowing for flexible and effective project delivery. You will work closely with diverse stakeholders, facilitating clear communication and managing expectations across the board. Located in Lansing, Michigan, this hybrid position offers the opportunity to work in a dynamic environment where your expertise in SQL Server and public health systems will provide significant value. If you are a leader with a passion for healthcare technology and public sector projects, we invite you to apply.
Key Requirements
Lead healthcare IT projects from initiation to completion
Manage project timelines and strictly adhere to budget constraints
Drive effective communication with all project stakeholders
Ensure full compliance with HIPAA regulations and standards
Demonstrate proficiency in Agile project management methodologies
Demonstrate proficiency in Waterfall project management methodologies
Extensive experience working with SQL Server databases
Knowledge of Public Health sectors and IT requirements
Strong leadership skills to manage multi-disciplinary teams
Experience in public sector project environments
Professional certification such as PMP or CAPM is preferred
Experience with Oracle systems and implementation
0 Negotiable or Not Mentioned
USA, Lansing
16 days ago
dsiginc.com
945 Views
DSIG Inc is seeking a qualified Senior Business Analyst for a hybrid position based in Lansing, Michigan. This role is a direct client opportunity requiring a professional who can effectively bridge the gap between business needs and technical solutions, specifically within the public health sector. The candidate must be prepared for face-to-face interactions and interviews as part of the selection and operational process, ensuring a high level of professional engagement.
Key responsibilities include collaborating closely with stakeholders from the Department of Health to identify critical system requirements and process improvements. The Senior Business Analyst will document complex business processes, facilitate requirement gathering workshops, and provide analytical support throughout the project lifecycle. Candidates must be local to the Lansing area and hold a valid Michigan driver's license to meet the logistical requirements of this hybrid role.
Key Requirements
Extensive professional experience as a Business Analyst.
Prior specific experience working with the Department of Health.
Availability and willingness for Face to Face interviews.
Current residency in or near Lansing, MI (Locals Only).
Possession of a valid Michigan Driver’s License.
Expertise in gathering, defining, and documenting business requirements.
Proficiency in business process improvement and data analysis.
Exceptional communication skills for stakeholder engagement.
Technical proficiency with standard BA tools and methodologies.
Ability to adapt to a hybrid work schedule effectively.
0 Negotiable or Not Mentioned
USA, Marengo
14 days ago
foundationhealth.net
839 Views
Bennington Glen is currently seeking a dedicated and experienced professional to join our team as a Director of Nursing at our facility in Marengo, Ohio. Located just north of Columbus, Bennington Glen is a premier senior care facility dedicated to providing high-quality long-term care and rehabilitation services. The Director of Nursing will be responsible for overseeing the entire nursing department, ensuring that our residents receive the highest level of clinical care while maintaining compliance with all state and federal regulations. This role requires a visionary leader who can manage clinical operations while fostering a supportive environment for both staff and residents.
As a key member of our leadership team, the successful candidate will foster a positive working environment and promote our 'Culture of Care'. Responsibilities include managing nursing staff, developing clinical policies, coordinating resident care plans, and collaborating with other healthcare professionals to ensure the best outcomes for our seniors. This is an excellent opportunity for a nursing leader who is passionate about making a difference in the lives of seniors and wants to grow within a supportive and professional organization like Foundations Health Solutions. We pride ourselves on creating an environment where caregivers can thrive and provide exceptional care to the community.
Key Requirements
Must possess a valid State Registered Nurse (RN) license.
Proven experience as a Director of Nursing or in a similar clinical leadership role within a healthcare setting.
In-depth knowledge of long-term care (LTC) regulations and state/federal compliance standards.
Excellent leadership and organizational skills with the ability to manage a diverse nursing team.
Strong clinical assessment and problem-solving capabilities to handle emergency situations.
Effective communication and interpersonal skills for interacting with residents, families, and staff.
Proficiency in healthcare software and electronic medical records (EMR) systems.
Commitment to maintaining a 'Culture of Care' and high ethical standards within the facility.
Ability to oversee nursing department budgets and manage resource allocation efficiently.
Experience in staff training, professional development, and annual performance evaluation processes.
0 Negotiable or Not Mentioned
USA, Mid Michigan
25 days ago
ocsmgt.com
1171 Views
OCS is growing, and we’re excited to expand our team in Mid Michigan! We’re currently seeking an experienced Case Manager who is passionate about making a meaningful impact in their community. The successful candidate will be responsible for assessing client needs, developing comprehensive care plans, and coordinating services to ensure optimal outcomes. This role involves working closely with individuals and families to navigate complex social service systems and providing the support necessary for them to achieve their goals.
If you’re dedicated, driven, and ready to take the next step in your career, we’d love to connect with you. As a Case Manager at OCS, you will join a supportive team environment focused on professional growth and community service. You will have the opportunity to make a tangible difference in the lives of residents in the Mid Michigan region. We value candidates who bring empathy, resilience, and a proactive approach to their work.
Key Requirements
Bachelor’s degree in Social Work, Psychology, or a related field.
Minimum of 2 years of professional experience in case management.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to develop and monitor individualized care plans.
Knowledge of community resources and social service systems in Mid Michigan.
Proficiency in maintaining electronic health records and documentation.
Strong problem-solving and critical thinking skills.
Ability to work effectively both independently and within a team.
Valid driver’s license and reliable transportation for community visits.