SERVICE NOW ENTERPRISE SERVICE MANAGEMENT CONSULTANT @ SILKY STRIVEX
The Service Now Enterprise Service Management Consultant will be responsible for leading the end-to-end solution design for ESM capabilities on the ServiceNow platform. This role involves ensuring that all functional needs are accurately captured and translated into technical designs that provide long-term value. You will be a key architect in driving organizational efficiency through the ServiceNow platform by overseeing technical delivery and architectural integrity.
In addition to technical design, the consultant will oversee specific ESM functional waves, focusing on areas such as Finance, Procurement, and IT. This onsite role in Chicago requires a deep understanding of business processes and the ability to integrate diverse requirements into a unified platform strategy. You will collaborate with cross-functional teams to ensure that the ServiceNow ecosystem effectively supports the company's enterprise-wide digital transformation goals.
In addition to technical design, the consultant will oversee specific ESM functional waves, focusing on areas such as Finance, Procurement, and IT. This onsite role in Chicago requires a deep understanding of business processes and the ability to integrate diverse requirements into a unified platform strategy. You will collaborate with cross-functional teams to ensure that the ServiceNow ecosystem effectively supports the company's enterprise-wide digital transformation goals.
Key Requirements
Own end to end solution design for ESM capabilities on ServiceNow.
Oversee solution design for specific ESM capabilities or functional waves such as Finance and Procurement.
Ensure functional needs are met through robust ServiceNow architecture.
Demonstrate deep technical expertise in ServiceNow ESM modules.
Facilitate stakeholder meetings to gather and refine business requirements.
Experience in managing large-scale IT service management transformations.
Strong knowledge of ITIL processes and best practices.
Ability to work onsite in Chicago, IL consistently.
Excellent communication skills for cross-departmental collaboration.
Proven track record of delivering enterprise-level software solutions.
Analytical mindset to troubleshoot complex platform integration issues.
Ability to mentor junior developers and platform administrators.