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CUSTOMER SERVICE / CALL CENTER AGENT @ GREAT WALL TOBACCO COMPANY (T) LIMITED

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 17 days ago outlook.com 29 Applied 20 Pro Applied

Great Wall Tobacco Company (T) Limited is seeking a motivated and results-driven Customer Service / Call Center Agent to join its growing team in Tanzania. Based in Mikocheni, Dar es Salaam, the successful candidate will be responsible for supporting customers, distributors, and retailers by handling inquiries, resolving issues, coordinating orders, and maintaining excellent customer relationships. This role serves as a vital link between the company and its market, requiring a professional who can represent the brand with integrity and efficiency.

The daily duties involve answering inbound customer calls and messages, tracking orders, and coordinating logistics processes to ensure timely delivery and customer satisfaction. The agent will also be expected to maintain accurate records in CRM systems, prepare regular customer service updates, and meet specific response-time targets. This fast-paced environment requires someone who can handle complaints calmly and escalate complex issues when necessary to maintain high standards of service delivery.

Key Requirements

Female candidate aged between 25–30 years. Diploma or Bachelor’s Degree in Business Administration or a related field. Proven experience in a customer service or call center environment. Strong verbal and written communication skills in both English and Kiswahili. High level of computer literacy and proficiency in common office applications.
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SALES & TRADING SUPPORT ASSOCIATE @ IMPACT WITH EDEL LTD

0 Negotiable or Not Mentioned Tanzania 19 days ago impactwithedel.com 8 Applied 6 Pro Applied

Impact With Edel Ltd is currently seeking sharp, proactive, and smart ladies to join their dynamic team in Tanzania as a Sales & Trading Support Associate. This role is ideal for individuals who are eager to grow within a fast-paced trading environment and possess a strong drive for excellence. The successful candidate will play a crucial role in supporting the daily operations of the company while ensuring high levels of customer satisfaction and operational efficiency. The responsibilities of this position include managing daily trading activities, handling customer inquiries, and maintaining strong relationships with clients. You will also be expected to assist with administrative tasks and reporting, contributing to the overall business growth through active client engagement. The role requires a candidate who is resident in Tanzania and possesses the necessary educational background and interpersonal skills to thrive in a professional corporate setting.

Key Requirements

Must hold a Diploma or Degree from a Tanzanian institution Strong communication and interpersonal skills Confident, presentable, and eager to learn Able to work in a fast-paced environment Sales/customer service experience is an added advantage
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