0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
1 day ago
epicbr.co.tz
9 Applied 6 Pro Applied
The Employee Relations Officer will champion employee engagement, welfare, and communication initiatives to promote a productive work environment. This role serves as the primary point of contact for employee concerns and workplace issues, including attending to investigations into complaints and misconduct cases. The officer will assist in resolving employee concerns, conflicts, disputes, and disciplinary matters through relevant interventions. Furthermore, the role supports the company's efforts in complying with labor laws and internal policies, assisting with the implementation and communication of HR policies and procedures. The Employee Relations Officer will also advise Line Managers on employee relations matters, including disciplinary processes, policy, and procedures, and prepare employee relations reports and HR statistics.
Key Requirements
Bachelor's Degree in HR or related
2-3 years' experience in similar or related roles
Knowledge of HR/labour laws & employment practices.
Good communication and interpersonal skills.
Good conflict resolution & problem-solving abilities.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
12 Applied 8 Pro Applied
A leading private hospital in Zanzibar is looking for an experienced and dynamic Customer Service Manager to lead and strengthen our patient service operations. With a high-volume patient flow of 300-400 customers daily, the manager will be responsible for overseeing the front office team and developing comprehensive customer service strategies and standards. You will be expected to monitor patient satisfaction closely and ensure that every individual receives exceptional service during their visit.
Beyond team supervision, the role involves training, mentoring, and evaluating staff to maintain high performance and service standards. You will handle escalated complaints professionally, prepare detailed reports on service trends, and work closely with hospital management to implement improvement initiatives. This leadership role is vital for fostering a positive, service-oriented culture that aligns with the hospital's values of excellence, integrity, and teamwork.
Key Requirements
Bachelor's Degree in Business Administration, Healthcare Management, or Public Relations.
Minimum of 4-6 years of experience in customer service management.
Proven experience within the healthcare or hospitality sectors.
Strong leadership and team management skills to direct a front office team.
Excellent communication, conflict resolution, and organizational abilities.
0 Negotiable or Not Mentioned
Tanzania
17 days ago
outlook.com
20 Applied 14 Pro Applied
As the Customer Care Officer at Lumac, you are the vital first point of contact for our valued clients. Your role is centered on delivering exceptional service by handling inquiries via telephone, WhatsApp, and email with professionalism and efficiency. You will play a key role in the sales cycle by following up on quotations, scheduling appointments, and keeping customers informed about their project status.
Beyond basic inquiries, you will be tasked with resolving customer complaints and ensuring that all feedback is handled in a way that preserves our reputation for excellence. By maintaining meticulous customer records and supporting the sales team with administrative tasks, you will ensure a seamless experience for our clients from their first interaction to the final project delivery.
Key Requirements
Diploma or Degree in a relevant field is preferred.
At least 1 year of experience in customer service or a call-center environment.
Fluent in both English and Swahili (written and spoken).
Strong verbal and written communication skills.
Ability to handle customer inquiries via WhatsApp, email, and phone professionally.