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FRONT OFFICE MANAGER @ WORLD TRAVELLING

0 Negotiable or Not Mentioned Tanzania, Zanzibar 8 days ago world-travelling.com 1107 Views

Join our boutique hotel on the stunning southeast coast of Zanzibar as a Front Office Manager. We are a 40-room establishment with a high reputation for guest satisfaction, currently holding a 9.2 rating on Booking.com. In this role, you will be the heart of our guest experience, leading a dedicated front office team to ensure every visitor feels welcomed and valued from the moment they arrive. You will be responsible for creating a positive team culture where employees enjoy their work, which directly translates into the energy felt by our guests.

Your operational duties will be comprehensive, covering the end-to-end management of systems, processes, and standards. You will work closely with the reservations department to ensure seamless transitions for guests and maintain high standards across all OTA platforms and reporting systems. We are looking for a hands-on leader who is detail-oriented and stays calm under pressure. If you have a passion for high-standard hospitality and relevant experience in East Africa, we invite you to help us maintain our warm atmosphere and exceptional service standards.

Key Requirements

Solid front office or rooms division experience, ideally in Zanzibar or East Africa Strong operational skills with knowledge of how to run a front office properly Natural leadership ability to build people up and lead from the front A genuine love for hospitality and guest experience Strong English language proficiency, both written and spoken Ability to stay calm under pressure and warm under any circumstances Exceptional attention to detail and sharpness on operational tasks Proven experience with OTA platforms, guest communication, and reporting Ability to train and develop a team to ensure high standards of guest service Experience in managing arrivals, departures, and seamless guest handoffs
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CUSTOMER SERVICE OFFICER (SHIPPING & LOGISTICS) @ XERIN AIR CARGO

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 2 days ago gmail.com 324 Views

Xerin AIR CARGO is currently seeking a dedicated and professional Customer Service Officer specializing in Shipping and Logistics to join our team in Dar es Salaam. The successful candidate will play a pivotal role in connecting destinations and empowering businesses by managing the front-line interactions with our valued clients. Primary responsibilities include handling a high volume of customer inquiries, providing real-time shipment updates, and ensuring that all cargo movements are tracked accurately from origin to destination.

In this role, you will coordinate closely with operational teams to streamline air and sea cargo processes. We are looking for an individual with at least two years of experience in the logistics industry who possesses a deep understanding of freight operations and exceptional communication skills. You must be prepared to work in a fast-paced environment and handle pressure with grace, ensuring that every shipment is managed with the utmost care and efficiency to meet our service standards.

Key Requirements

2+ years of experience in Logistics or Freight forwarding. In-depth knowledge of Air and Sea Cargo operations. Strong verbal and written communication skills. Ability to work effectively under high-pressure environments. Proficiency in tracking systems and logistics software. Detail-oriented approach to cargo documentation and coordination. Excellent problem-solving skills to handle operational delays. Proven ability to manage customer inquiries and provide timely updates. Ability to multitask and prioritize urgent shipping tasks. Professional attitude and commitment to customer satisfaction.
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LOAN OFFICER (1 POSITION) @ ZANZIBAR SCHOOL OF HEALTH

0 Negotiable or Not Mentioned Tanzania, Zanzibar 3 hours ago zsh.ac.tz 27 Views

Zanzibar School of Health (ZSH), known as the "Chuo Bora cha Afya" where dreams become reality, is seeking a dedicated professional to fill the position of Loan Officer. The institution is committed to providing high-quality health education and requires a mature individual to manage student financial affairs and loan processes. This role is vital for supporting our students' academic journeys by ensuring their financial queries and loan applications are handled with the utmost professionalism and efficiency. The successful candidate will join a dynamic team in a vibrant educational environment focused on excellence and student success.The Loan Officer will be responsible for assessing student eligibility for loans, maintaining accurate financial records, and providing exceptional customer service to our diverse student body. Applicants should be prepared to work independently while demonstrating strong organizational skills. As this role involves significant interaction with young students, a patient and customer-oriented approach is essential. The position requires a candidate who can balance administrative duties with the interpersonal demands of an academic setting, ensuring that all financial operations align with the school's standards and regulatory requirements.

Key Requirements

Bachelor degree in finance, business, accounting or economics Self-motivated and independent working Willing to handle young students appropriately Working experience of at least two years in an institution or company Matured with satisfactory customer oriented skills Proficient in managing student financial records and loan processing Strong analytical skills for assessing loan eligibility and risk Excellent verbal and written communication skills High level of integrity and ethical standards in financial management Advanced proficiency in Microsoft Excel and relevant financial software
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