CUSTOMER SERVICE OFFICER (SHIPPING & LOGISTICS) @ XERIN AIR CARGO
Xerin AIR CARGO is currently seeking a dedicated and professional Customer Service Officer specializing in Shipping and Logistics to join our team in Dar es Salaam. The successful candidate will play a pivotal role in connecting destinations and empowering businesses by managing the front-line interactions with our valued clients. Primary responsibilities include handling a high volume of customer inquiries, providing real-time shipment updates, and ensuring that all cargo movements are tracked accurately from origin to destination.
In this role, you will coordinate closely with operational teams to streamline air and sea cargo processes. We are looking for an individual with at least two years of experience in the logistics industry who possesses a deep understanding of freight operations and exceptional communication skills. You must be prepared to work in a fast-paced environment and handle pressure with grace, ensuring that every shipment is managed with the utmost care and efficiency to meet our service standards.
In this role, you will coordinate closely with operational teams to streamline air and sea cargo processes. We are looking for an individual with at least two years of experience in the logistics industry who possesses a deep understanding of freight operations and exceptional communication skills. You must be prepared to work in a fast-paced environment and handle pressure with grace, ensuring that every shipment is managed with the utmost care and efficiency to meet our service standards.
Key Requirements
2+ years of experience in Logistics or Freight forwarding.
In-depth knowledge of Air and Sea Cargo operations.
Strong verbal and written communication skills.
Ability to work effectively under high-pressure environments.
Proficiency in tracking systems and logistics software.
Detail-oriented approach to cargo documentation and coordination.
Excellent problem-solving skills to handle operational delays.
Proven ability to manage customer inquiries and provide timely updates.
Ability to multitask and prioritize urgent shipping tasks.
Professional attitude and commitment to customer satisfaction.