0 Negotiable or Not Mentioned
Tanzania, Zanzibar
1 day ago
stawi.earth
32 Applied 22 Pro Applied
The Community Development & Enterprise Officer will be instrumental in driving the community-led aspects of the Stawi Zanzibar programme. This role focuses on empowering coastal communities in Menai Bay and Chwaka Bay through various initiatives, including the development of women and youth enterprises, the establishment of eco-credit groups, and supporting sustainable fisheries and coastal livelihoods. The officer will work closely with community members to identify needs, build capacity, and facilitate the implementation of income-generating activities that are linked to mangrove restoration and agroforestry. This is a hands-on role requiring strong engagement with local stakeholders. The officer will also contribute to the program's broader goals of climate resilience by supporting community adaptation strategies and promoting regenerative tourism practices. This position demands an individual with a deep understanding of community dynamics, excellent interpersonal skills, and a commitment to fostering sustainable development and economic empowerment at the grassroots level.
Key Requirements
Experience in community development programs
Skills in fostering community-led initiatives
Knowledge of enterprise development for women and youth
Ability to establish and support eco-credit groups
Experience in coastal livelihoods improvement
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
9 Applied 6 Pro Applied
Marsjsstd Private Hospital is inviting applications from passionate and innovative individuals for the position of Customer Experience Officer in Zanzibar. The core mission of this role is to enhance patient satisfaction and ensure overall service excellence within our established healthcare environment. As a creative and service-driven professional, you will identify opportunities for continuous improvement and implement strategies that put the patient first, ensuring every interaction reflects the hospital's core values.
You will be responsible for analyzing patient feedback and reporting on service quality principles to help the hospital maintain its reputation for excellence. This role requires high levels of professionalism, attention to detail, and the ability to build strong interpersonal relationships with both patients and clinical staff. If you are a dedicated professional who is passionate about improving the patient journey in a healthcare setting, we encourage you to apply for this full-time role.
Key Requirements
Bachelor's Degree in Customer Experience, Business, or a related field.
Deep understanding of patient satisfaction and service quality principles.
Strong interpersonal and relationship-building skills.
Ability to identify opportunities for continuous process improvement.
High level of professionalism and meticulous attention to detail.
0 Negotiable or Not Mentioned
Tanzania, Zanzibar
7 days ago
marsjssitd.co.tz
11 Applied 8 Pro Applied
A leading private hospital in Zanzibar is looking for an experienced and dynamic Customer Service Manager to lead and strengthen our patient service operations. With a high-volume patient flow of 300-400 customers daily, the manager will be responsible for overseeing the front office team and developing comprehensive customer service strategies and standards. You will be expected to monitor patient satisfaction closely and ensure that every individual receives exceptional service during their visit.
Beyond team supervision, the role involves training, mentoring, and evaluating staff to maintain high performance and service standards. You will handle escalated complaints professionally, prepare detailed reports on service trends, and work closely with hospital management to implement improvement initiatives. This leadership role is vital for fostering a positive, service-oriented culture that aligns with the hospital's values of excellence, integrity, and teamwork.
Key Requirements
Bachelor's Degree in Business Administration, Healthcare Management, or Public Relations.
Minimum of 4-6 years of experience in customer service management.
Proven experience within the healthcare or hospitality sectors.
Strong leadership and team management skills to direct a front office team.
Excellent communication, conflict resolution, and organizational abilities.