0 Negotiable or Not Mentioned
Tanzania
4 days ago
eximbank.co.tz
14 Applied 10 Pro Applied
Eximbank is looking for a dedicated and results-driven Relationship Manager to join our professional team. This role involves building and maintaining strong relationships with clients, understanding their financial needs, and offering tailored solutions. The successful candidate will be instrumental in expanding our client base and ensuring long-term client satisfaction, contributing significantly to the bank's growth objectives. We seek an individual with excellent networking abilities and a commitment to providing outstanding service.
Key Requirements
Proven experience in relationship management or sales, preferably in the banking sector
Strong communication and negotiation skills
Ability to build and maintain strong client relationships
Knowledge of financial products and services
Goal-oriented with a strong drive for results
0 Negotiable or Not Mentioned
Tanzania
4 days ago
eximbank.co.tz
10 Applied 7 Pro Applied
Eximbank is seeking a dynamic and dedicated Customer Experience Manager to join our growing team. In this pivotal role, you will be responsible for enhancing customer satisfaction, driving loyalty, and improving the overall customer journey across all touchpoints. We are looking for an individual who is passionate about delivering exceptional service and has a proven track record in customer relations. The ideal candidate will possess strong leadership skills and the ability to implement effective strategies to optimize customer interactions.
Key Requirements
Excellent communication and interpersonal skills
Proven experience in customer service or customer experience management
Ability to analyze customer feedback and implement improvements
Strong problem-solving abilities
Leadership and team management skills
0 Negotiable or Not Mentioned
Tanzania, Dar es Salaam
4 days ago
eximbank.co.tz
35 Applied 25 Pro Applied
EXIM BANK is seeking a dedicated and dynamic Call Center Officer to join its team in Dar es Salaam. This role is crucial for maintaining high standards of customer interaction, problem resolution, and contributing to the bank's sales objectives. The ideal candidate will be at the forefront of customer communication, handling inquiries, providing solutions, and ensuring a positive banking experience.
The Call Center Officer will be responsible for a wide range of tasks, including managing inbound and outbound calls, resolving customer complaints, and actively participating in sales initiatives. Success in this position requires excellent interpersonal skills, a strong customer-centric approach, and the ability to work effectively in a fast-paced environment. This is an opportunity to be part of a forward-thinking organization that values innovation and client satisfaction. Exim Bank (T) Ltd is an employer that provides equal opportunities and is dedicated to fostering a diverse workplace and attaining a gender-balanced team. We highly encourage women and individuals with disabilities to submit their applications for this position.
Key Requirements
Good social skills
Sound knowledge of telephone etiquette
Verbal and written communication skills
Listening skills
Problem analysis and problem-solving skills
0 Negotiable or Not Mentioned
Tanzania
4 days ago
eximbank.co.tz
14 Applied 10 Pro Applied
EXIM BANK is seeking an experienced Application Specialist to join its team, focusing on the innovation and optimal performance of the bank's technology landscape. This role involves managing assigned applications, ensuring their stability, and driving enhancements. The specialist will be responsible for designing and implementing proactive monitoring, alerting, and capacity management practices, while also defining and enforcing application configuration standards. Key responsibilities include evaluating and recommending application enhancements and leading their technical evaluation. The role also champions adherence to standardized processes like Change, Release, Incident, and Problem Management. The Application Specialist will design and lead comprehensive testing strategies, identify systemic deficiencies, and implement corrective solutions. Leadership in disaster recovery planning, automation initiatives, and mentoring junior team members are also crucial aspects of this position, ensuring continuous improvement and operational efficiency.
Key Requirements
Bachelor's degree (or equivalent) in Information Technology, Computer Science, or a related field; a relevant professional certification in the specialized application(s) is highly desirable.
Minimum of five years' working experience supporting and configuring banking applications, with demonstrable specialist-level expertise in at least one core or peripheral banking application.
Strong command of database concepts, with proven ability to write and optimize complex SQL queries, stored procedures, and reports for data analysis, troubleshooting, and reconciliation.
Strong understanding of API-driven integrations, middleware, web services, and enterprise integration technologies and patterns.
In-depth expertise in key peripheral banking applications relevant to the role (e.g. Recon Tool, Treasury applications, workflow applications, BOT applications etc).
0 Negotiable or Not Mentioned
Tanzania
4 days ago
eximbank.co.tz
10 Applied 3 Ultra Applied
EXIM BANK is seeking a talented and passionate Payment Specialist to join its dynamic technology and payment support team. This role is crucial for ensuring the smooth operation and continuous improvement of the bank's payment systems, leveraging advanced technical skills and a deep understanding of financial infrastructure. The successful candidate will play a key role in supporting, administering, and developing critical banking applications related to payments. The specialist will be instrumental in handling API-driven integrations, working with various messaging standards, and managing comprehensive payment protocols like SWIFT and Bank of Tanzania's payment infrastructure. Additionally, the role demands strong back-end technology proficiency, including expertise in SQL and PL/SQL, for data management and system optimization. Candidates should possess excellent problem-solving skills, a customer service orientation, and familiarity with IT project management and governance frameworks.
Key Requirements
Bachelor's degree (or equivalent) in Information Technology, Computer Science, Software Engineering, or a closely related field; a postgraduate qualification in banking technology or project management is an added advantage.
Minimum of three (3) years' progressive working experience in supporting, administering, or developing banking applications and payment systems within a financial institution.
Thorough, practical understanding of API-driven integrations and associated technologies including REST, SOAP, XML, JSON, and ISO 20022 messaging standards.
Comprehensive knowledge of payment systems and protocols including SWIFT (MT and MX message types), Bank of Tanzania payment infrastructure, treasury management applications, workflow automation systems, and interbank settlement mechanisms.
Proven back-end technology skills including MySQL, SQL, and PL/SQL - encompassing stored procedures, triggers, performance tuning, data extraction, and reconciliation scripting.
0 Negotiable or Not Mentioned
Tanzania
4 days ago
eximbank.co.tz
12 Applied 8 Pro Applied
Are you passionate about technology and payment support? EXIM BANK is seeking a talented Payment Specialist to join its dynamic team. This pivotal role involves providing expert support for banking applications and payment systems within a financial institution. The specialist will be responsible for a range of tasks, from implementing API-driven integrations and understanding various payment protocols like SWIFT and ISO 20022 messaging standards to leveraging strong back-end technology skills in MySQL, SQL, and PL/SQL. The position also requires an ability to conduct business process mapping, troubleshoot complex technical issues under pressure, and ensure adherence to IT project management and governance frameworks. Furthermore, the role involves a strong understanding of banking regulatory requirements, including AML/CFT obligations and PCI DSS compliance.
This role is ideal for a proactive individual eager to contribute to the bank's technological advancement and ensure the smooth operation of its payment infrastructure. You will work within a supportive environment, collaborating with various stakeholders to enhance system change and process improvement initiatives. The position offers an opportunity to deepen your expertise in critical banking technologies and regulatory compliance while making a significant impact on the bank's operational efficiency and security.
Key Requirements
Bachelor's degree (or equivalent) in Information Technology, Computer Science, Software Engineering, or a closely related field.
Minimum of three (3) years' progressive working experience in supporting, administering, or developing banking applications and payment systems within a financial institution.
Thorough, practical understanding of API-driven integrations and associated technologies including REST, SOAP, XML, JSON, and ISO 20022 messaging standards.
Comprehensive knowledge of payment systems and protocols including SWIFT (MT and MX message types), Bank of Tanzania payment infrastructure, treasury management applications, workflow automation systems, and interbank settlement mechanisms.
Proven back-end technology skills including MySQL, SQL, and PL/SQL - encompassing stored procedures, triggers, performance tuning, data extraction, and reconciliation scripting.