CALL CENTER OFFICER @ EXIM BANK
EXIM BANK is seeking a dedicated and dynamic Call Center Officer to join its team in Dar es Salaam. This role is crucial for maintaining high standards of customer interaction, problem resolution, and contributing to the bank's sales objectives. The ideal candidate will be at the forefront of customer communication, handling inquiries, providing solutions, and ensuring a positive banking experience.
The Call Center Officer will be responsible for a wide range of tasks, including managing inbound and outbound calls, resolving customer complaints, and actively participating in sales initiatives. Success in this position requires excellent interpersonal skills, a strong customer-centric approach, and the ability to work effectively in a fast-paced environment. This is an opportunity to be part of a forward-thinking organization that values innovation and client satisfaction. Exim Bank (T) Ltd is an employer that provides equal opportunities and is dedicated to fostering a diverse workplace and attaining a gender-balanced team. We highly encourage women and individuals with disabilities to submit their applications for this position.
The Call Center Officer will be responsible for a wide range of tasks, including managing inbound and outbound calls, resolving customer complaints, and actively participating in sales initiatives. Success in this position requires excellent interpersonal skills, a strong customer-centric approach, and the ability to work effectively in a fast-paced environment. This is an opportunity to be part of a forward-thinking organization that values innovation and client satisfaction. Exim Bank (T) Ltd is an employer that provides equal opportunities and is dedicated to fostering a diverse workplace and attaining a gender-balanced team. We highly encourage women and individuals with disabilities to submit their applications for this position.
Key Requirements
Good social skills
Sound knowledge of telephone etiquette
Verbal and written communication skills
Listening skills
Problem analysis and problem-solving skills
Customer orientation
Organizational skills
Attention to detail
Judgement
Adaptability
Teamwork
Stress tolerance
Resilience
Persuasive
Problem solving
Tenacious
Negotiation skills
High energy level
Degree or equivalent
A minimum of two years of outbound call center experience
Required language proficiency
Knowledge of customer service principles
Knowledge of call center telephony and technology
Good data entry and typing skills
Proficient in relevant computer applications and call center systems
Knowledge of sales principles and methods
Proven track record in sales