Best Talent Reach (BTR) 4 Jobs Found for "guest experience"

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FRONT OFFICE MANAGER (1 POSITION) @ TANZANIA LABOUR GUIDE

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 14 days ago tzlabourguide.co.tz 1381 Views

Tanzania Labour Guide is seeking to recruit a highly experienced and results-driven Front Office Manager for a leading hospitality establishment in Dar es Salaam. This role requires a strong, hands-on leader capable of transforming front office operations into a professional, disciplined, and guest-centric department, aligned with international 5-star standards. The successful candidate will be responsible for leading all front office operations, ensuring a seamless guest experience, and resolving complaints promptly.

The role focuses on driving guest satisfaction and overall service quality by enforcing strict grooming and service standards. You will be expected to develop and implement Standard Operating Procedures while continuously training and developing staff. This is a transformational leadership position aimed at fixing operational inefficiencies and building a culture of accountability and excellence within the team. Candidates must possess significant experience in luxury hospitality environments.

Key Requirements

Minimum 10 years of experience in the hospitality industry. At least 3 years in a managerial role within a hotel. Proven experience in a reputable 4-star or 5-star hotel environment. Strong leadership and team management capability. Excellent communication and guest relations skills. Demonstrated experience in staff training and development. High level of professionalism, integrity, and discipline. Ability to develop and implement Standard Operating Procedures (SOPs). Strategic mindset to fix operational inefficiencies and elevate service standards. Proficiency in managing guest check-in/check-out and complaint resolution. Ability to enforce strict grooming and service excellence standards. Capable of building structure and accountability within a diverse team.
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FRONT OFFICE MANAGER @ WORLD TRAVELLING

0 Negotiable or Not Mentioned Tanzania, Zanzibar 8 days ago world-travelling.com 887 Views

Join our boutique hotel on the stunning southeast coast of Zanzibar as a Front Office Manager. We are a 40-room establishment with a high reputation for guest satisfaction, currently holding a 9.2 rating on Booking.com. In this role, you will be the heart of our guest experience, leading a dedicated front office team to ensure every visitor feels welcomed and valued from the moment they arrive. You will be responsible for creating a positive team culture where employees enjoy their work, which directly translates into the energy felt by our guests.

Your operational duties will be comprehensive, covering the end-to-end management of systems, processes, and standards. You will work closely with the reservations department to ensure seamless transitions for guests and maintain high standards across all OTA platforms and reporting systems. We are looking for a hands-on leader who is detail-oriented and stays calm under pressure. If you have a passion for high-standard hospitality and relevant experience in East Africa, we invite you to help us maintain our warm atmosphere and exceptional service standards.

Key Requirements

Solid front office or rooms division experience, ideally in Zanzibar or East Africa Strong operational skills with knowledge of how to run a front office properly Natural leadership ability to build people up and lead from the front A genuine love for hospitality and guest experience Strong English language proficiency, both written and spoken Ability to stay calm under pressure and warm under any circumstances Exceptional attention to detail and sharpness on operational tasks Proven experience with OTA platforms, guest communication, and reporting Ability to train and develop a team to ensure high standards of guest service Experience in managing arrivals, departures, and seamless guest handoffs
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FRONT OFFICE MANAGER @ LIMITLESS RECRUITMENT

~2,800 Mentioned Tanzania, Zanzibar 9 days ago outlook.com 1423 Views

A prestigious 5-star luxury resort in Zanzibar is seeking a highly polished and hands-on Front Office Manager to lead their guest relations and reception teams. This role is designed for a professional who is deeply passionate about the guest journey, from the moment of arrival to the final departure. You will be responsible for ensuring that every interaction reflects the resort's commitment to excellence, focusing on the small details that create lasting impressions. As a key leadership figure, you will thrive in an operational capacity, anticipating guest needs and maintaining consistency across all front-of-house services. The successful candidate will manage a boutique luxury environment, overseeing daily operations and ensuring that VIP guests receive the highest level of care and discretion. This position offers a competitive package including a net monthly salary between USD 2,800 and 3,200, along with company accommodation, annual flight tickets, and a comprehensive expat package including meals and insurance. Given the remote island location, candidates with experience in similar destinations will find this a rewarding opportunity to grow their career within the high-end hospitality sector. Please note that this role is offered under a single status contract.

Key Requirements

Extensive experience as a Front Office Manager or Assistant Front Office Manager within 5-star luxury hospitality environments. Proven track record in boutique hotels or small luxury resorts where personalized service is paramount. Ability to demonstrate a hands-on approach to daily operations while maintaining a high level of attention to detail. Exceptional skills in managing VIP guests, handling special requests with discretion, and ensuring a seamless guest journey. Strong leadership capabilities to guide and mentor guest-facing teams while remaining operationally active. Advanced communication and interpersonal skills to interact effectively with international guests and diverse staff. Full professional proficiency in English; fluency in an additional language such as French, or a Balkan/CIS language is highly beneficial. A proactive and solution-oriented mindset with the ability to navigate challenges in a remote island setting. Experience working in island or remote destinations is a strong advantage for adapting to the local operational environment. Willingness to accept a single status contract and reside in company-provided accommodation in Zanzibar.
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ELECTRICAL ENGINEER @ RUMI INTERNATIONAL

0 Negotiable or Not Mentioned Tanzania 7 days ago rumiinternational.com 1111 Views

Rumi International is currently seeking a qualified and experienced Electrical Engineer for an urgent position based in Tanzania. The role involves managing electrical systems, specifically focusing on Low Voltage panels and high-voltage power supply ranging from 11 kva to 33 kva. The ideal candidate will be responsible for the regular maintenance and troubleshooting of electrical infrastructure within a shopping mall environment, ensuring all systems operate efficiently and safely. The position offers a structured work schedule of 9 hours per day with one day off per week. Rumi International provides comprehensive benefits including accommodation and transportation for the successful candidate. Applicants must demonstrate significant expertise in the field, particularly those with previous experience working in the Gulf region. This is an urgent requirement, and interested professionals are encouraged to apply by submitting their CV directly to the provided recruitment email.

Key Requirements

Must have a diploma in Electrical Engineering or 5 years of experience in the same field. Minimum of 3 years of experience working in the Gulf region in electrical engineering. Extensive experience working with LV panels and power distribution systems. Proven expertise in handling power supplies of 11 kva and 33 kva. Previous experience in the maintenance of shopping malls or large-scale commercial facilities. Willingness and ability to work 9-hour duty shifts daily. Availability to work a 6-day week with one scheduled day off. Strong technical knowledge of electrical infrastructure and high-voltage systems. Ability to troubleshoot and repair complex electrical faults independently. Knowledge of international electrical safety standards and compliance protocols. Physical capability to perform on-site maintenance tasks in a commercial environment.
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SENIOR TILE / MARBLE / GRANITE FINISHING SUPERVISOR @ AJEETS

0 Negotiable or Not Mentioned Tanzania 7 days ago ajeets.com 684 Views

Ajeets is currently seeking a highly experienced and dedicated Senior Tile / Marble / Granite Finishing Supervisor to join a prestigious construction project in Tanzania. This role is designed for a professional with extensive hands-on expertise in the installation and finishing of various premium materials, including decorative tiles, marble, and granite. The successful candidate will be responsible for overseeing site teams, managing daily operations, and ensuring that all finishing work adheres to the highest standards of quality and craftsmanship.

Candidates must demonstrate a strong ability to handle site teams effectively and ensure that project timelines are met without compromising on safety or quality. This position requires a professional who can troubleshoot site-specific technical issues and coordinate seamlessly with project managers and architects. If you have a proven track record of excellence in architectural stone finishing and possess the required international experience, we invite you to apply for this challenging and rewarding opportunity.

Key Requirements

10–15 years of hands-on experience in tile, marble & granite works. Strong experience in finishing, installation & site supervision. Gulf experience is mandatory for this position. Ability to handle site teams and ensure high-quality finishing work. Expertise in reading architectural drawings and site layouts. Knowledge of advanced stone cutting and polishing techniques. Ability to manage material inventory and reduce wastage on site. Excellent leadership skills to supervise large teams of technicians. Proven ability to enforce safety protocols and site standards. Strong communication skills for effective reporting and coordination.
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FOOD & BEVERAGE DIRECTOR @ SERENA HOTEL

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 20 days ago serenahotels.com 2072 Views

Dar es Salaam Serena Hotel is seeking a qualified and visionary professional to take on the role of Food & Beverage Director. This key leadership position is responsible for overseeing all aspects of the hotel's dining operations, including restaurants, bars, banqueting, and room service. The successful candidate will focus on driving innovative dining concepts and enhancing guest experiences to maintain the high standards associated with the Serena Hotels brand. You will be expected to lead a dedicated team of professionals, ensuring that every culinary experience delivered is of world-class quality while simultaneously focusing on strategic revenue growth and operational efficiency.

The role demands a strategic thinker who can integrate global hospitality trends into local operations. As the Food & Beverage Director, you will be accountable for setting and achieving financial targets through meticulous budgeting and cost control measures. You will work closely with the executive chef and the marketing team to develop unique promotional events and seasonal menus that appeal to both local and international guests. By fostering a culture of excellence and continuous improvement, you will play a vital role in positioning Dar es Salaam Serena Hotel as a premier destination for culinary enthusiasts in the region.

Key Requirements

Extensive experience in Food & Beverage management within luxury hotel environments. Strong leadership skills to manage and inspire a diverse culinary and service team. Proven track record in driving revenue growth and meeting financial targets. In-depth knowledge of international culinary trends and high-end dining concepts. Exceptional guest service orientation and interpersonal communication skills. Ability to develop and implement innovative F&B strategies and marketing plans. Degree in Hospitality Management, Culinary Arts, or a related professional field. Proficiency in financial management, including budgeting, forecasting, and cost control. Strong organizational and project management abilities for events and renovations. Excellent proficiency in English, both written and verbal, for professional reporting.
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