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CUSTOMER SERVICE OFFICER - LOGISTICS @ SKILLUP ADVISORY

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 4 days ago skillupadvisory.co.tz 794 Views

Skillup Advisory is seeking a dedicated and professional Customer Service Officer specialized in Logistics to join their team in Dar es Salaam. This role is critical for ensuring smooth communication between the company and its clients within the logistics, freight forwarding, and shipping sectors. The officer will be responsible for handling client inquiries, managing expectations, and providing high-quality support to ensure customer satisfaction throughout the shipping and transport lifecycle.

The successful candidate will manage shipment tracking, prepare detailed quotations, and maintain rigorous follow-up processes with customers. This position requires a blend of administrative efficiency and interpersonal excellence. Working in the fast-paced environment of Dar es Salaam, the officer will play a key role in bridging the gap between logistical operations and client needs, contributing to the overall success of the supply chain management team.

Key Requirements

Bachelor's Degree in Logistics, Supply Chain, Business Administration, Customer Service, or related field 2-4 years' experience in customer service/client liaison within the logistics, freight forwarding, shipping, or transport industry Proven experience in shipment tracking and client communication Experience preparing quotations and handling customer follow-up processes Previous experience in a customer support / client liaison role is highly preferred Strong interpersonal skills with the ability to build rapport with diverse clients Excellent written and verbal communication skills in English and Swahili Proficiency in Microsoft Office Suite, particularly Excel for data tracking Ability to multi-task and manage time effectively in a high-pressure environment Strong problem-solving abilities to resolve shipment and delivery issues promptly
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CUSTOMER SERVICE/ CLIENT LIAISON OFFICER @ SKILLUP ADVISORY

0 Negotiable or Not Mentioned Tanzania, Dar es Salaam 6 days ago skillupadvisory.co.tz 1020 Views

Skillup Advisory is seeking a dedicated Customer Service/ Client Liaison Officer to join their logistics team in Dar es Salaam. This role is critical for maintaining high-quality client relationships and ensuring smooth logistical operations. The successful candidate will be responsible for tracking shipments, preparing quotations, and serving as the primary point of contact for clients within the freight and shipping industry.

The role requires a blend of administrative excellence and superior communication skills. Candidates will handle customer follow-ups and ensure all client needs are met efficiently. This is an urgent hire, and applications are reviewed on a rolling basis, so interested individuals are encouraged to apply early for this opportunity in the logistics sector.

Key Requirements

Bachelor's Degree in Logistics, Supply Chain, Business Administration, Customer Service, or related field 2-4 years' experience in customer service/client liaison within the logistics, freight forwarding, shipping, or transport industry Proven experience in shipment tracking and client communication Experience preparing quotations and handling customer follow-up processes Previous experience in a customer support / client liaison role is highly preferred Strong interpersonal and communication skills to manage client relationships effectively Ability to work in a fast-paced environment and meet strict deadlines Proficiency in Microsoft Office Suite, specifically Excel and Outlook High level of accuracy and attention to detail in logistical documentation Proactive problem-solving skills to address client inquiries and logistics delays
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