CUSTOMER SERVICE/ CLIENT LIAISON OFFICER @ SKILLUP ADVISORY
Skillup Advisory is seeking a dedicated Customer Service/ Client Liaison Officer to join their logistics team in Dar es Salaam. This role is critical for maintaining high-quality client relationships and ensuring smooth logistical operations. The successful candidate will be responsible for tracking shipments, preparing quotations, and serving as the primary point of contact for clients within the freight and shipping industry.
The role requires a blend of administrative excellence and superior communication skills. Candidates will handle customer follow-ups and ensure all client needs are met efficiently. This is an urgent hire, and applications are reviewed on a rolling basis, so interested individuals are encouraged to apply early for this opportunity in the logistics sector.
The role requires a blend of administrative excellence and superior communication skills. Candidates will handle customer follow-ups and ensure all client needs are met efficiently. This is an urgent hire, and applications are reviewed on a rolling basis, so interested individuals are encouraged to apply early for this opportunity in the logistics sector.
Key Requirements
Bachelor's Degree in Logistics, Supply Chain, Business Administration, Customer Service, or related field
2-4 years' experience in customer service/client liaison within the logistics, freight forwarding, shipping, or transport industry
Proven experience in shipment tracking and client communication
Experience preparing quotations and handling customer follow-up processes
Previous experience in a customer support / client liaison role is highly preferred
Strong interpersonal and communication skills to manage client relationships effectively
Ability to work in a fast-paced environment and meet strict deadlines
Proficiency in Microsoft Office Suite, specifically Excel and Outlook
High level of accuracy and attention to detail in logistical documentation
Proactive problem-solving skills to address client inquiries and logistics delays