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NOC ENGINEER @ AVORTEL

0 Negotiable or Not Mentioned Kenya, Remote 10 days ago avortel.com 336 Views

AvorTel is a global telecommunications provider specializing in VoIP and international voice services. We offer reliable voice termination, DID solutions, and SIP trunking for carriers and wholesale partners worldwide, ensuring seamless connectivity, quality, and scalable global communication. This is a full-time remote position where the NOC Engineer will monitor and maintain network systems, troubleshoot technical issues, and ensure optimal performance and security. The role involves handling support tickets, resolving operational challenges, and maintaining system redundancy for uninterrupted services.

Candidates will work within a 24/7 rotational shift schedule, which includes additional pay for weekend shifts. The position offers a market-competitive salary package paid in USD, along with performance-based increments and growth opportunities. The NOC Engineer must be prepared to handle incident management, escalation, and resolution within defined SLAs while coordinating with cross-functional teams and customers in a fast-paced operational environment.

Key Requirements

Bachelor’s degree in Telecommunication Engineering or Electrical Engineering Strong knowledge of routing and switching concepts such as IP routing, VLANs, and TCP/IP Hands-on experience with Network Operations Center (NOC) monitoring and operational processes Proven ability to troubleshoot tickets, including network, routing, and service-related issues Experience in network administration, configuration, and performance monitoring Understanding of network security principles and best practices Ability to handle incident management, escalation, and resolution within defined SLAs Familiarity with ticketing systems and customer support workflows Strong analytical thinking and problem-solving skills Ability to work effectively in a 24/7 rotational shift environment Good communication skills for coordinating with cross-functional teams and customers Ability to perform under pressure in a fast-paced operational environment
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