NOC ENGINEER @ AVORTEL
AvorTel is a global telecommunications provider specializing in VoIP and international voice services. We offer reliable voice termination, DID solutions, and SIP trunking for carriers and wholesale partners worldwide, ensuring seamless connectivity, quality, and scalable global communication. This is a full-time remote position where the NOC Engineer will monitor and maintain network systems, troubleshoot technical issues, and ensure optimal performance and security. The role involves handling support tickets, resolving operational challenges, and maintaining system redundancy for uninterrupted services.
Candidates will work within a 24/7 rotational shift schedule, which includes additional pay for weekend shifts. The position offers a market-competitive salary package paid in USD, along with performance-based increments and growth opportunities. The NOC Engineer must be prepared to handle incident management, escalation, and resolution within defined SLAs while coordinating with cross-functional teams and customers in a fast-paced operational environment.
Candidates will work within a 24/7 rotational shift schedule, which includes additional pay for weekend shifts. The position offers a market-competitive salary package paid in USD, along with performance-based increments and growth opportunities. The NOC Engineer must be prepared to handle incident management, escalation, and resolution within defined SLAs while coordinating with cross-functional teams and customers in a fast-paced operational environment.
Key Requirements
Bachelor’s degree in Telecommunication Engineering or Electrical Engineering
Strong knowledge of routing and switching concepts such as IP routing, VLANs, and TCP/IP
Hands-on experience with Network Operations Center (NOC) monitoring and operational processes
Proven ability to troubleshoot tickets, including network, routing, and service-related issues
Experience in network administration, configuration, and performance monitoring
Understanding of network security principles and best practices
Ability to handle incident management, escalation, and resolution within defined SLAs
Familiarity with ticketing systems and customer support workflows
Strong analytical thinking and problem-solving skills
Ability to work effectively in a 24/7 rotational shift environment
Good communication skills for coordinating with cross-functional teams and customers
Ability to perform under pressure in a fast-paced operational environment