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FRONT OFFICE SUPERVISOR @ HOLIDAY INN NAIROBI

0 Negotiable or Not Mentioned Kenya, Nairobi 2 days ago holidayinnnairobi.com 284 Views

Holiday Inn Nairobi Two Rivers is seeking a highly motivated Front Office Supervisor to oversee our front desk operations and lead a team of service professionals. The successful candidate will ensure that all front office procedures are followed correctly, including financial controls and reporting. You will be responsible for maintaining high standards of guest service, handling complex guest situations, and ensuring a seamless experience from arrival to departure.

In this supervisory capacity, you will play a key role in training and motivating the front office staff to achieve excellence. You will coordinate daily activities, manage room inventory, and work closely with management to optimize hotel occupancy and revenue. Experience within the IHG brand is a significant advantage, as you will be representing a globally recognized hospitality standard at our Nairobi location.

Key Requirements

Minimum of 2 years' experience in a supervisory role in a four star property. Degree or Diploma in Front Office Operations or Hospitality Management. Strong leadership and team coordination skills. Good knowledge of front office procedures, reporting, and controls. Excellent guest relations and problem-solving skills. Ability to train, supervise, and motivate a team. Proficiency in Opera software system. Experience in an IHG property is an added advantage. Strong organizational and decision-making skills. Proficiency in monitoring room availability and managing inventory effectively.
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RECEPTIONIST @ HOLIDAY INN NAIROBI

0 Negotiable or Not Mentioned Kenya, Nairobi 2 days ago holidayinnnairobi.com 311 Views

Holiday Inn Nairobi Two Rivers is looking for a dynamic and service-oriented Receptionist to join our Front Office team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and efficient check-in and check-out processes. You will handle guest inquiries, manage reservations using the Opera system, and maintain a high standard of professional service throughout the guest's stay.

As a Receptionist, you will be responsible for multitasking in a fast-paced hotel environment while maintaining attention to detail and a high level of integrity. You will coordinate with other departments to fulfill guest requests and resolve any issues promptly. This role requires a professional appearance and excellent interpersonal skills to foster a positive guest experience at our Four Star property at Two Rivers Mall.

Key Requirements

Minimum of 2 years' experience as a receptionist in a busy hotel environment. Diploma in Front Office Operations from a recognized institution. Proficiency in Opera software system. Excellent communication and interpersonal skills. Strong customer service and guest handling skills. Ability to multitask and work under pressure. High level of integrity and attention to detail. Well-groomed with a professional appearance. Ability to handle cash transactions and process payments accurately. Knowledge of local attractions and transportation options to assist guests.
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