FRONT OFFICE SUPERVISOR @ HOLIDAY INN NAIROBI
Holiday Inn Nairobi Two Rivers is seeking a highly motivated Front Office Supervisor to oversee our front desk operations and lead a team of service professionals. The successful candidate will ensure that all front office procedures are followed correctly, including financial controls and reporting. You will be responsible for maintaining high standards of guest service, handling complex guest situations, and ensuring a seamless experience from arrival to departure.
In this supervisory capacity, you will play a key role in training and motivating the front office staff to achieve excellence. You will coordinate daily activities, manage room inventory, and work closely with management to optimize hotel occupancy and revenue. Experience within the IHG brand is a significant advantage, as you will be representing a globally recognized hospitality standard at our Nairobi location.
In this supervisory capacity, you will play a key role in training and motivating the front office staff to achieve excellence. You will coordinate daily activities, manage room inventory, and work closely with management to optimize hotel occupancy and revenue. Experience within the IHG brand is a significant advantage, as you will be representing a globally recognized hospitality standard at our Nairobi location.
Key Requirements
Minimum of 2 years' experience in a supervisory role in a four star property.
Degree or Diploma in Front Office Operations or Hospitality Management.
Strong leadership and team coordination skills.
Good knowledge of front office procedures, reporting, and controls.
Excellent guest relations and problem-solving skills.
Ability to train, supervise, and motivate a team.
Proficiency in Opera software system.
Experience in an IHG property is an added advantage.
Strong organizational and decision-making skills.
Proficiency in monitoring room availability and managing inventory effectively.