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RECEPTIONIST - 1 POSITION @ TELEPOLIS VILLAGE HOTEL

0 Negotiable or Not Mentioned Kenya, Bomet 9 days ago gmail.com 382 Views

Telepolis Village Hotel is seeking a professional Receptionist to serve as the first point of contact for our guests in Kiptenden, Bomet. In this role, you will handle check-ins and check-outs, manage reservations, and answer inquiries both in person and over the phone. Your primary goal is to provide a seamless and pleasant experience for every guest from the moment they arrive until they depart our facility.

The ideal candidate will be highly organized, friendly, and capable of managing administrative tasks efficiently. You will also be responsible for maintaining guest records, processing payments, and coordinating with other departments to ensure specific guest requests are handled promptly. This is a vital role that requires a dedicated individual with a strong commitment to excellence in customer service and front-office administration.

Key Requirements

Diploma in Hotel Management / Catering or related field Relevant experience working at a front desk or in a receptionist role Exceptional verbal and written communication skills Strong customer service orientation and professional phone etiquette Proficiency in basic computer applications and reservation systems Ability to handle multiple tasks simultaneously while maintaining attention to detail Excellent organizational and problem-solving skills Professional appearance and a welcoming demeanor Ability to work independently and as part of a team Cultural awareness and sensitivity when dealing with diverse guests
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RECEPTIONIST @ COWRIE SHELL BEACH APARTMENTS

0 Negotiable or Not Mentioned Kenya, Shanzu Mombasa 20 days ago cowrieshellbeachapartments.co.ke 3571 Views

Cowrie Shell Beach Apartments, located in the beautiful coastal area of Shanzu, Mombasa, is seeking a dedicated and professional Receptionist to join our dynamic hospitality team. The successful candidate will be the first point of contact for our guests, responsible for providing a warm welcome and ensuring a seamless check-in and check-out process. This role is crucial in maintaining our reputation for excellence and creating memorable experiences for every visitor who stays with us. In addition to greeting guests, the Receptionist will handle reservations, manage the switchboard, and provide detailed information about our facilities and the surrounding Shanzu area. You will be expected to maintain a professional demeanor at all times and handle guest requests or issues with efficiency and grace. If you have a passion for hospitality and meet the requirements, we encourage you to apply before the deadline on April 6th.

Key Requirements

Professional and friendly personality. Previous experience in the hospitality industry (preferred). Strong verbal and written communication skills. Proficiency in front-desk operations and property management systems. Ability to handle guest inquiries and resolve complaints effectively. Excellent organizational and multi-tasking abilities. Ability to manage phone calls and direct them to appropriate departments. Maintain a neat and tidy reception area at all times. Knowledge of local attractions and tourist spots to assist guests. High level of integrity and professional appearance.
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