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SPANISH-SPEAKING CUSTOMER SUPPORT REPRESENTATIVE (MID-LEVEL) @ SOLVO GLOBAL

0 Negotiable or Not Mentioned Kenya, Nairobi 20 days ago solvoglobal.com 1531 Views

Solvo Global is seeking experienced Spanish-Speaking Customer Support Representatives to join our professional team at our on-site location in Westlands, Nairobi. In this mid-level role, you will be the primary point of contact for Spanish and English-speaking customers, managing high volumes of both inbound and outbound calls. Your core responsibility will be to resolve inquiries, complaints, and technical service issues while adhering to strict service level agreements and quality standards. By providing accurate information and maintaining a professional tone, you will help build trust and ensure customer satisfaction across diverse global markets.

The ideal candidate will be adept at using various CRM platforms and call handling systems to document interactions clearly and accurately. You will work within a performance-driven culture where meeting key performance indicators such as Average Handling Time, Customer Satisfaction scores, and First Call Resolution is essential. This role offers exposure to international processes and global clients, providing a unique opportunity for career progression into quality assurance, team leadership, or operations. Candidates must be flexible to work rotating shifts, including weekends and public holidays, to accommodate our global operations.

Key Requirements

Fluency in Spanish and English (spoken and written) – mandatory 2+ years of call center or BPO experience, preferably voice‑based support Strong understanding of call center KPIs, metrics, and customer handling techniques Excellent communication, active listening, and problem‑solving skills Ability to handle high call volumes and challenging customer interactions Comfortable working shifts, weekends, and public holidays Proficiency in CRM tools, call handling systems, and basic computer applications Proven ability to meet or exceed AHT, CSAT, and FCR targets Meticulous attention to detail in documenting call interactions High level of professionalism and emotional intelligence in customer interactions
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UPPER PRIMARY TEACHERS (GRADE 4–6) @ MARYJOY SCHOOL

0 Negotiable or Not Mentioned Kenya, Mombasa 7 days ago maryjoyschools.com 685 Views

Maryjoy School is seeking versatile and experienced Upper Primary Teachers to handle Grades 4 through 6. Candidates should be competent in teaching a variety of subjects including Mathematics, Social Studies (SST), Kiswahili, Science, Christian Religious Education (CRE), Islamic Religious Education (IRE), and Creative Arts. The role involves managing classrooms, delivering the CBC curriculum, and ensuring that students meet the required academic benchmarks. The teachers will work closely with the school administration and parents to support the holistic growth of each child.

The school is situated in the Bombolulu area of Mombasa and offers a vibrant working environment for dedicated educators. Candidates are expected to bring creativity and innovation into the classroom, utilizing modern teaching techniques and ICT tools. With a minimum requirement of three years of experience, the school looks for teachers who have a proven track record of improving student outcomes and maintaining high educational standards. This is a great opportunity for qualified TSC teachers to join a reputable primary school in the coastal region.

Key Requirements

TSC Registered with a valid certificate P1 or Diploma in Education from a recognized institution Full compliance with CBC requirements Strong verbal and written communication skills Practical knowledge of ICT in the classroom Minimum of 3 years of teaching experience in Upper Primary Competency in teaching Maths, SST, Kiswahili, or Science Ability to manage student behavior and promote a positive culture Commitment to student welfare and academic excellence Ability to work collaboratively as part of a teaching team
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LOGBOOK LOAN & ASSET FINANCE OFFICER @ RIED STRATEGIC HR LIMITED

~35,000 Mentioned Kenya, Nairobi 6 days ago riedhr.com 429 Views

Ried Strategic HR Limited is currently recruiting on behalf of a client for the position of Logbook Loan & Asset Finance Officer, based along Thika Road, Nairobi. Our client is seeking an experienced and results-oriented professional with a strong background in logbook lending, asset finance, credit sales, and portfolio management. The ideal candidate should possess proven expertise in client acquisition, loan appraisal and processing, repayment follow-up, and recovery management within the financial services or microfinance sector. Salary: KES 35,000 – 40,000.

The successful officer will be responsible for identifying new business opportunities and maintaining relationships with clients to ensure a healthy loan portfolio. The role requires a candidate who can navigate the complexities of asset-based lending while ensuring compliance with internal credit policies and regulatory standards. Additional benefits include performance-based commissions, offering a lucrative incentive structure for high achievers.

Key Requirements

Minimum of 4 years of experience in logbook lending and asset finance. Proven expertise in credit sales and managing a diverse loan portfolio. Strong background in client acquisition and relationship management strategies. Demonstrated ability in loan appraisal and processing procedures. Experience in managing repayment follow-ups and loan recovery processes. In-depth knowledge of the financial services and microfinance sectors. Excellent communication, negotiation, and interpersonal skills. Ability to work in a high-pressure environment and meet strict targets. Strong analytical skills for evaluating creditworthiness and risk. Proficiency in basic computer applications and financial software.
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