SERVICENOW ITOM ENGINEER @ HIKING IT
We are seeking a ServiceNow ITOM Engineer to support and maintain our ServiceNow IT Operations Management (ITOM) platform. This role will be responsible for handling ITOM-related incidents and requests, troubleshooting Discovery and Service Mapping issues, maintaining CMDB data integrity, and ensuring alignment with the CSDM 5.0 framework. The ideal candidate will have hands-on experience with ServiceNow Discovery, Service Mapping, CMDB, MID Servers, and pattern troubleshooting.
In this permanent role, you will work closely with infrastructure teams to validate discovered CI data and service dependencies. You will be expected to implement ITOM automation opportunities using Flow Designer and IntegrationHub while maintaining high standards for CMDB governance. The position is based in Hyderabad and requires at least 5 years of relevant experience to handle the complex architecture and distributed environments involved.