SERVICENOW ITOM ENGINEER @ HIKING IT
We are seeking a ServiceNow ITOM Engineer to support and maintain our ServiceNow IT Operations Management (ITOM) platform. This role will be responsible for handling ITOM-related incidents and requests, troubleshooting Discovery and Service Mapping issues, maintaining CMDB data integrity, and ensuring alignment with the CSDM 5.0 framework. The ideal candidate will have hands-on experience with ServiceNow Discovery, Service Mapping, CMDB, MID Servers, and pattern troubleshooting.
In this permanent role, you will work closely with infrastructure teams to validate discovered CI data and service dependencies. You will be expected to implement ITOM automation opportunities using Flow Designer and IntegrationHub while maintaining high standards for CMDB governance. The position is based in Hyderabad and requires at least 5 years of relevant experience to handle the complex architecture and distributed environments involved.
In this permanent role, you will work closely with infrastructure teams to validate discovered CI data and service dependencies. You will be expected to implement ITOM automation opportunities using Flow Designer and IntegrationHub while maintaining high standards for CMDB governance. The position is based in Hyderabad and requires at least 5 years of relevant experience to handle the complex architecture and distributed environments involved.
Key Requirements
Strong hands-on experience with ServiceNow IT Operations Management (ITOM) modules.
Proven expertise in ServiceNow Discovery configuration and MID Server setup.
Experience creating, modifying, and troubleshooting ServiceNow Discovery Patterns.
Hands-on experience with Service Mapping, including top-down and traffic-based mapping.
Strong understanding of Configuration Management Database (CMDB) architecture.
Experience working with Common Service Data Model (CSDM) 5.0 frameworks.
Ability to analyze Discovery logs and ECC Queue to diagnose failures.
Knowledge of CMDB health processes, including duplicate CI remediation.
Familiarity with network protocols including SSH, SNMP, WMI, and HTTP.
Experience identifying ITOM automation opportunities using Flow Designer.