GUEST RELATIONS SUPERVISOR @ ZURI ZANZIBAR HOTEL
Zuri Zanzibar Hotel is currently seeking a highly motivated and experienced Guest Relations Supervisor to join our dedicated hospitality team. The successful candidate will be responsible for ensuring that our guests receive world-class service throughout their stay, managing team performance, and maintaining the high standards associated with our luxury brand.
In this role, you will lead the guest relations department, handle guest inquiries and feedback, and collaborate with various departments to curate memorable experiences for our international clientele. This is an exciting opportunity to showcase your leadership skills in a premier hospitality environment located in Zanzibar.
In this role, you will lead the guest relations department, handle guest inquiries and feedback, and collaborate with various departments to curate memorable experiences for our international clientele. This is an exciting opportunity to showcase your leadership skills in a premier hospitality environment located in Zanzibar.
Key Requirements
Diploma or Degree in Hospitality Management, Tourism, or a related field.
Minimum 3-4 years experience in Guest Relations.
Proven supervisory experience is preferred.
Excellent communication and interpersonal skills.
Fluency in English; additional languages are an advantage.
Strong passion for luxury hospitality and guest satisfaction.
Ability to work effectively in a multicultural team environment.
Proficiency in hotel management software and reservation systems.
Strong problem-solving skills and attention to detail.
Professional appearance and a service-oriented attitude.