FRONT OFFICE & GUEST RELATIONS OFFICER @ TILE FRESH LIMITED
The Front Office & Guest Relations Officer serves as the primary face and voice of Oasis Village & Club. This position is vital for delivering exceptional guest and member experiences, blending front office operations, reservations, and sales. The role is responsible for ensuring that villa bookings, memberships, and event scheduling run smoothly while driving revenue growth through proactive customer engagement.
Key responsibilities include managing reception duties, handling enquiries, overseeing check-ins and check-outs, and coordinating villa bookings across multiple reservation platforms. You will act as a bridge between departments such as Housekeeping, Food & Beverage, and Maintenance to ensure seamless operations. Additionally, you will be expected to conduct outbound sales calls, prepare quotations, and maintain high standards of service to ensure member satisfaction.
Key responsibilities include managing reception duties, handling enquiries, overseeing check-ins and check-outs, and coordinating villa bookings across multiple reservation platforms. You will act as a bridge between departments such as Housekeeping, Food & Beverage, and Maintenance to ensure seamless operations. Additionally, you will be expected to conduct outbound sales calls, prepare quotations, and maintain high standards of service to ensure member satisfaction.
Key Requirements
Degree/Diploma in Hospitality, Tourism, Business or Marketing
2+ years' experience in front office, guest relations or sales
Fluent, professional English and Swahili communication skills
Proven ability to convert enquiries into bookings and memberships
Sharp organisational skills and ability to thrive under pressure
High integrity, confidentiality, and professional work ethic
Previous experience in hotel, resort, or club environments
Proficiency with eZee GymMaster or similar property management software
Experience in Event and MICE (Meetings, Incentives, Conferences, Exhibitions) coordination
Familiarity with accommodation management systems