COLLECTION AGENT @ TALENTARIS HR
Join the Operations – Collections team as a Collection Agent based in Nairobi, Kenya. In this role, you will play a vital part in engaging customers, negotiating payment solutions, and driving successful debt recovery for the organization. Your primary focus will be managing outbound calls to customers with overdue accounts, ensuring that interactions are handled professionally while maintaining data accuracy and system updates. You will be expected to participate in training sessions and contribute to the overall efficiency of the recovery department. You will be responsible for meeting daily, weekly, and monthly collections targets and recommending accounts for further action when necessary. We are looking for self-motivated, target-driven individuals with strong communication skills and the ability to handle high-pressure situations. If you have a background in customer service or call centers and are ready to grow your career in debt recovery, this is the perfect opportunity for you to showcase your negotiation skills and contribute to the company's financial health.
Key Requirements
Strong communication and negotiation skills
Ability to handle difficult conversations professionally
Computer literacy (collections system knowledge is an added advantage)
High integrity, reliability, and ability to work under pressure
Minimum High School certificate
Call centre or customer service experience is an added advantage
Ability to meet daily, weekly, and monthly collections targets
Proficiency in updating and maintaining customer records
Capable of handling disputes professionally while ensuring data accuracy
Willingness to participate in training and continuous improvement