CLIENT RELATIONSHIP OFFICERS @ SULTAN BILSHAN
Client Relationship Officers are needed to manage the client communication journey for our premium real estate projects in Nairobi. This role is focused on service excellence and ensuring that every buyer feels supported throughout their journey, from initial inquiry through to after-sale management. You will be responsible for documentation follow-ups, updates, and fostering a relationship that leads to referrals and long-term loyalty.
The role is based in Nairobi and requires a person who is highly organized and possesses exceptional communication skills. You will manage the after-sale relationship, ensuring that clients are informed and satisfied with their investment. This is a critical role for maintaining our brand's reputation for premium service. We provide the systems and mentorship needed for you to excel in a high-performance, target-driven environment.
The role is based in Nairobi and requires a person who is highly organized and possesses exceptional communication skills. You will manage the after-sale relationship, ensuring that clients are informed and satisfied with their investment. This is a critical role for maintaining our brand's reputation for premium service. We provide the systems and mentorship needed for you to excel in a high-performance, target-driven environment.
Key Requirements
Manage the entire client communication journey effectively.
Follow up on all client documentation and project updates.
Maintain high standards of service excellence to drive referrals.
Handle after-sale relationship management tasks efficiently.
Demonstrate strong organizational and time-management skills.
Possess professional verbal and written communication abilities.
Show experience in client service, banking, or luxury sectors.
Identify and resolve client concerns or issues promptly.
Maintain accurate records of all client interactions.
Support the sales team with administrative client tasks.