OPERATIONS MANAGER – FINANCING @ SELECT GLOBAL
The Operations Manager – Financing will play a pivotal role in launching and scaling a new financing business within Tanzania. This leadership position requires an individual capable of building and managing operations from the ground up, ensuring that all systems are robust and ready for high-volume growth. The successful candidate will be responsible for overseeing customer care operations, managing collections and repayment processes, and handling the intricate logistics of product lifecycles and returns.
Beyond day-to-day management, the role involves strategic development, including the creation of Standard Operating Procedures (SOPs), dashboards, and performance tracking mechanisms to monitor business health. You will be tasked with hiring and leading a high-performing team, fostering a culture of excellence and efficiency. This is a unique opportunity for an experienced operations professional to make a significant impact on a growing business in the fintech or telecommunications sector.
Beyond day-to-day management, the role involves strategic development, including the creation of Standard Operating Procedures (SOPs), dashboards, and performance tracking mechanisms to monitor business health. You will be tasked with hiring and leading a high-performing team, fostering a culture of excellence and efficiency. This is a unique opportunity for an experienced operations professional to make a significant impact on a growing business in the fintech or telecommunications sector.
Key Requirements
5+ years of experience in operations (fintech, telco, PAYGO, or similar).
Experience in customer service and collections.
Strong process-building and execution skills.
Proven team management experience.
Ability to develop and implement Standard Operating Procedures (SOPs).
Proficiency in creating dashboards and performance tracking systems.
Expertise in handling logistics and returned product lifecycle management.
Demonstrated ability to scale operations to support high loan volumes.
Strong analytical skills for data-driven decision making.
Excellent leadership and team recruitment capabilities.