CUSTOMER SERVICE OFFICER (1 POSITION) @ PLATINUM CREDIT LTD
Platinum Credit Ltd is seeking a dedicated and professional Customer Service Officer to join our team in Unguja. As a Customer Service Officer, you will be the first point of contact for our valued clients, providing them with essential information about our credit products and services. Your role will involve addressing inquiries, resolving complaints, and ensuring a seamless customer experience that aligns with our core values of integrity, innovation, and customer focus. You will work closely with other team members to maintain high service standards and contribute to the company's growth. The ideal candidate should be a resident of Unguja and possess a strong commitment to self-responsibility and teamwork. You will be responsible for managing client documentation, updating records, and maintaining positive relationships with both existing and potential customers. By joining Platinum Credit Ltd, you will be part of an organization that empowers its employees and fosters a culture of continuous improvement and professional development. We offer a platform where your contributions truly matter and your career can thrive in the financial services industry.
Key Requirements
Submit a signed letter of application addressed to the HR Manager.
Provide an updated Curriculum Vitae (CV) highlighting relevant experience.
Include copies of academic and professional testimonials.
Must be a resident of Unguja or willing to reside there (Unguja residents encouraged).
Excellent verbal and written communication skills in English and Swahili.
Strong interpersonal skills with a focus on delivering exceptional customer impact.
Ability to work effectively within a team environment while maintaining self-responsibility.
High level of integrity and ethical conduct in handling sensitive financial information.
Proficiency in standard office software and computer applications.
Proactive approach to problem-solving and a commitment to continuous innovation.